BHS - possible glitch

ajk_2

timnlaura wrote: »

Is anyone else still waiting on a dispatch email? I have had 3 out of 4 cancelled and its my 3rd one I'm waiting on. Still have heard nothing.

Im still waiting although i dont think i will receive the items. I made 2 orders and had 1 cancellation with a refund.

pearsoneys

i just rang/. got a pleasant lady. saying once they realised the codes were wrong. a problem on their website she saiid they stopped the order and returned it to the warehouse.
they are refunding me. gits.

timnlaura

pearsoneys wrote: »

i just rang/. got a pleasant lady. saying once they realised the codes were wrong. a problem on their website she saiid they stopped the order and returned it to the warehouse.
they are refunding me. gits.

Im sure that legally they are your items now as soon as they are dispatched anyway. Dont quote me on it , but im sure there was something that happened with argos with the new dsi's?

Maybe do a search.

wanna-save-more

Just recieved a cancelation email 'due to unavailability of stock' & refund via paypal for my 2nd order that i placed.
I placed 2 orders,recieved the 1st one last week,so 1 out of 2 not bad;)

Thanks again Claire21:beer:

xx

superflygal

I also received one order- the big one, but only 1 item of the 2nd order.

Girl in CS was disgusting rude. When I told her this she said (in a not sorry way) 'Sorry'. After accusing me of 'abusing a code'. She said 'the system wouldn't let her refund the missing things as i had abused the code' after asking for MD's details, the 'system' suddenly allowed her to refund part of the money!

Grr.

Still thanks Claire 21, great glitch!

Troythecat

well have received a refund e-mail for £8.35...not quite sure where and how they arrive at this amount for 1 pair £6 pants & 6 x carlsbergs @ £3 each...but I'm not going to argue...got a £25 robe for £13 with discount and refund..which was a full price item.
so still a bargain!
thanks OP :T

peachespeaches

Just got this:

Monday 1 March 2010
Dear

Many thanks for your order xxxxxxxxx. I can confirm that we have refunded the following items:
SKU Item Description Quantity
Returned Amount
Refunded 165630 Monster tunes t-shirt 1 £3.01 Total £3.01 The refund will take 5 working days to appear on your account. Any promotional discount will be taken into account when items are refunded.
Kind Regards
Bhs Online Customer Services



This was a £7 T shirt and it was on 3 for 2, I received the other two, and it didnt do the 3 for 2 offer, I presumed because of the 3.95 discount had already come off. I suppose I cant grumble really, but its a bit annoying !

Im wondering if my other outstanding or undelivered items are going to be treated in the same way. Im not going to make a phone call though as it just draws attention to your account.

lil_tiger

Just to update my situation (past info: made one order, recieved part of it minus 8 glasses even though the dispatch email listed everything, packing note said rest would come seperate)

Called CS today expecting an argument (from reading the above) got through to a lovely lass called Abby....gave her my order number ad said I just want to know when it will arrive (made the order on the 21st) as its pushing it now. She got my details up, said its still up for dispatch and she has no idea why it is delayed, but she would expect them to be dispatched today or tomorrow. She said the dispatch emails have to say all the items in the order (even though some items will not be in that package) as thats just how their system works. She asked if I would prefer her to cancel the glasses and refund me, as I did actually want them I told her to leave it (and I didnt know how much she would have refunded me....but at least I now have the comeback of asking for a refund).
Apparently I will get an email when the glasses are dispatched .....although the above comments show BHS CS to be awful, there are the odd nice uns it seems

peachespeaches

Thanks for that lil tiger. I have two incomplete orders. I didnt receive a champagne flute nor two packs of tea towels. I received my last order today a pair of pyjamas, two hand towels and a tea towel bale, as well as the refund email mentioned above. I said to the driver "err is there only one packet?", hoping for the missing items too.

That gives me hope for the missing items. I thought they were just withholding them because of the code situation. Ive had nothing to say they are or they arent coming so I will hold tight.

sjn1982

18 hand towels just recieved!

Bit gutted that the boots that I wanted were out of stock but the towels will line my next batch of Christmas hampers nicely as well as a few for raffle prizes!