check disk help wanted, please

Taffybiker

I wouldn't put that off. If there is a problem with the hard drive it needs to be sorted as soon as possible. What do you suppose will happen if you go back to PCW just after the warranty has expired? Will they really be prepared to fix it, or will they tell you that you are out of luck?

A factory restore is great for software issues, but if you're experiencing a hardware problem it will not just go away by this method. Keep at them.

rmg1

Agreed. I'd be in there first thing in the morning.

ih8stress

Taffybiker wrote: »

I wouldn't put that off. If there is a problem with the hard drive it needs to be sorted as soon as possible. What do you suppose will happen if you go back to PCW just after the warranty has expired? Will they really be prepared to fix it, or will they tell you that you are out of luck?

A factory restore is great for software issues, but if you're experiencing a hardware problem it will not just go away by this method. Keep at them.

So you are saying that the problems with starting windows and losing the touchpad is definitely a hardware problem, right? And that doing a factory restore will not solve the problem? (Sorry but I get lost in the technicalities:D).

Can you tell me what exactly I should be saying (technically) to PCW then? The problem with not knowing much about computers is that if they start spouting something, I won't know if they are fobbing me off or trying to solve the issue.

ih8stress

rmg1 wrote: »

Agreed. I'd be in there first thing in the morning.

Again, what would you be doing/saying exactly?

(sorry, don't know how to put 2 different quotes in one reply:o)

rmg1

Just tell then it won't start and describe the symptoms.
Anything you don't understand is probably jargon they shouldn't be using anyway (that doesn't come across right, but hopefully you know what I mean ).
Make sure you know exactly what is going on, what they're going to do and make them say it in plain English.

ih8stress

rmg1 wrote: »

Just tell then it won't start and describe the symptoms.
Anything you don't understand is probably jargon they shouldn't be using anyway (that doesn't come across right, but hopefully you know what I mean ).
Make sure you know exactly what is going on, what they're going to do and make them say it in plain English.

I phoned them yesterday and told them been having problems with starting and losing the touchpad but they just advised to do a system restore.

If I don't do that, can I insist that they take it in to look at it?

rmg1

Yes. It's not your job to do their work for them (doing a system restore is a cop-out!)
I'd go in and see them. If you get no joy, ask to speak to the manager.

ih8stress

I have to phone up the support line (went instore during the week and was told they don't take in laptops for repair, you have to phone up the support line, and they will arrange things)

rmg1

Fair enough. Did you take out the "free replacement" thingy on it? If you did, when they take yours away, they should drop a loan machine off.

ih8stress

It's my son's laptop (he's away). Don't know anything about a free replacement.

He did take out the PC Performance to begin with but cancelled it after a month or two.