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How To Cancel Your Ezeedsl Contract !!
Rex_Mundi
Posts: 6,312 Forumite
This message is posted here, at ADSLGuide , and ispreview. We hope this information is useful to anyone in a contract with Ezee and wants out. There is a way!!!!
HOW TO CANCEL YOUR EZEEDSL CONTRACT !! --- PART 1
*** BACKGROUND ***
Between 1st July & 6th July 2006, E7even UK Ltd (E7) unilaterally terminated all (approx 12,000) of their customer's ADSL supply without warning and thereby Breached their customer contracts.
*
When this occurred, independant research & investigations carried out by a number of ADSLGuide forum members indicated that the physical E7 ADSL connections had not actually been terminated, but rather that all internet access for those 12,000 customers had apparently been "Ring-Fenced" and/or blocked at the Server level.
*
At the same time, a previously unknown company named EZEEDSL appears to have taken possession of the E7 website at www.e7broadband.com and replaced the E7 pages with an offer to "Rescue stranded E7 customers" by immediately reinstating or re-enabling (within a matter of minutes) the E7 customer connections upon immediate sign-up for a non-cancellable 12 month New Contract with EzeeDSL PLUS an immediate 'initial payment' of £19.99 by Credit Card.
*
Many E7 customers were (and still are) extremely suspicious of both that apparently dubious offer AND many of the contradictory and conflicting 'public claims' made by EzeeDSL then & subsequently, and consequently refused to sign-up on the Terms & Conditions EzeeDSL were (& are) attempting to impose upon the 'captive E7 customer base'.
*
Indeed, many E7 customers formed the opinion that EzeeDSL's T&C were so unreasonable that the actions were effectively a form of blackmail and/or hi-jacking of their connections by EzeeDSL and/or the E7 wholesalers (believed to be Tiscali and Netservices).
However, an unknown (but thought to be substantial) number of the 'captive E7 customers' felt they had no practical choice at that particular moment in time but to sign-up to EzeeDSL in order to get their original E7 connection working again so that they could surf, email, conduct their work, etc ... Upon making the payment to EzeeDSL, those E7-customers were reconnected BACK to their ORIGINAL E7 accounts within a matter of minutes, and with the IDENTICAL login-details, passwords, & IP addresses, etc, etc as they were issued by E7 itself.
*
However, many of these 'sign-ups' appear to have been misled by the extremely poor information supplied on the sign-up pages as these apparently suggested that the E7-customer was accepting a "short-term rescue" contract on a month-by-month basis (as EzeeDSL's "Fixed & non-cancelable 12 month minimum term" was ONLY 'buried / mentioned' in the T&C small print itself at that time).
*
Since that time, a number of forum members of both the "ADSLGuide" and the "Money Saving Expert" forums (& probably numerous others as well) have publicly & privately indicated that they "felt conned" by EzeeDSL's attempts to 'assimilate' them in this manner, and have requested help & guidance towards cancelling their effectively forced sign-up to EzeeDSL.
*** THE CURRENT SITUATION ***
If you are indeed perfectly happy with your EzeeDSL contract and/or supply, then this article would be irrelevant to you ... However IF you have reconsidered and decided that you would prefer to cancel your EzeeDSL signup, then you would hopefully find this rather lengthy & detailed article useful.
*** THE ARTICLE (Short Answer) ***
Want to leave Ezeedsl and cancel YOUR contract ? ... Here's how :-
The relevant 'Offical Regulations' are detailed in :-
The Consumer Protection (Distance Selling) Regulations 2000
** as amended by :-
The Consumer Protection (Distance Selling)(Amendment) Regulations 2005
Here is a brief 'Summary Extract' from the O.F.T. Site
If [the supplier] fails to provide consumers with written confirmation of all the required information, then the cancellation periods can be extended up to a maximum of three months and seven working days. If the missing information is provided during this time, then the cancellation period ends seven working days beginning with the day after the full written confirmation is received by the consumer.
This appears to be a very useful legitimate Escape-Clause for up to 3-months+7-days (at the moment) arising from EzeeDSL's current 'Faulty T&C' as the 'D.S.R. Cancellation Rights' are NOT mentioned there AT ALL.
... WARNING ... However, EzeeDSL COULD "shorten this period to JUST 7-days by making the required alterations to their T&C (which we consider they are very likely to do once the loophole becomes well known.
... See PART 2 for DETAILED ANSWER
...OR (skip straight to) ...
...PART 3 for CANCELLATION GUIDE & OTHER HELP ... ...........................................
HOW TO CANCEL YOUR EZEEDSL CONTRACT !! --- PART 2
*** THE ARTICLE (Detailed Answer) ***
Want to leave Ezeedsl and cancel YOUR contract ? ... Here's how :-
Quoted from the 2005 amendments.............
"Regulation 8 of the principal Regulations is amended so that the supplier is no longer required to inform the consumer, prior to the conclusion of a contract for services, that he will not be able to cancel once performance of the services has begun with his agreement. Instead, the supplier must, in such cases, provide the consumer with information as to how the right to cancel may be affected if the consumer agrees to performance beginning less than seven working days after the contract was concluded. This information must be provided prior to or in good time during the performance of the contract.
Regulations 12 and 13 of the principal Regulations are amended so that-
(a) where a supplier of services provides the information required by regulation 8 before performance of those services begins and the consumer agrees to such performance beginning before the end of the cooling off period, there is no right to cancel; and
(b) where a supplier of services provides that information in good time during the performance of the services, there is a right to cancel even if the consumer agrees to performance beginning within seven working days of the contract being concluded, but the cooling off period begins when the consumer receives the information and ends seven working days later or when performance is completed (whichever is the sooner)."
The sections in bold are very relevent to anyone that signed up with EzeeDSL. Under the regulations, they MUST inform you that your right to cancel under the '7 days cooling off period' does not count once your service has started.
IF EzeeDSL had included this in their terms before you signed up, then you would have had no right to cancel once the service had commenced.
However, EzeeDSL can still inform you 'in good time during the performance of the service'. According to a Senior Trading Standards official that has been contacted on the E7/EzeeDSL situation, this period is up to three months and seven days from when you signed up for the contract. Once this right to cancel information is included in the T&C (they are still NOT there yet), then all of EzeeDSL's customers have Seven Working Days 'Right to Cancel' (FROM the date of T&C Inclusion) under the Distance Selling Regulations.
Any EzeeDSL customers that have signed up and changed their mind over the deal can use this to cancel straight away. According to Trading Standards, EzeeDSL CANNOT enforce the 12 month contract in this situation. This is because they never informed you of your rights under these regs, and once they do, you still have seven working days to cancel the contract immediately.
Trading Standards will no doubt back you up in this situation if EzeeDSL try to refuse your cancellation. This has been a big mistake on EzeeDSL's part, and fortunately it is to the full advantage of anyone that wants to cancel their contract with them. If anyone needs screenshots of previous E7even or EzeeDSL terms to back them up, don't forget that downloadable copies are available via This ADSLGuide thread
.................................................................................
... See PART 3 for CANCELLATION GUIDE & OTHER HELP ...........................................................................
HOW TO CANCEL YOUR EZEEDSL CONTRACT !! --- PART 3
*** (KNOWN) EZEEDSL RESPONSE TO DATE ***
A few people have already tried using the Distance Selling Regulations to cancel their contract with Ezeedsl (and some people have confirmed they were successful). However, some others have received an email from EzeeDSL stating this (or similar) ...... :-
In reply to:
"When the service is activated your line is opened for use, if you had not used this link then you would be elligible (sic) to cancel the service under the terms of the contract. If you have paid for the service but not used the service then please write to the address above and we will check our systems to confirm this and proceed accordingly. We apologise but if you have used the service you are then unable to cancel the service under the Consumer Protection (Distance Selling) Regulations 2000 Act."
We advise people NOT to be fooled or dissuaded by this email - You CAN cancel your contract on the basis detailed above.
*** SUGGESTED CANCELLATION METHOD STEPS ***
1) ... Send a BRIEF Recorded Delivery letter to EzeeDSL, 195 North Street, Leeds, LS7 2AA AND an email (preferably requesting a 'read receipt') to accounts@Ezeedsl.co.uk and/or support@ezeedsl.co.uk , Quoting your Customer & Account details (from your signup) and simply stating something like :-
To whom it may concern at EzeeDSL / 186k Ltd,
In respect of ADSL supply for <INSERT NAME>, Account <INSERT ACC.>, & ADSL phoneline <INSERT PHONE NUMBER>, Please note the following for your records :-
(1) I am exercising my legal right to cancel my signup and any contract with your company in accordance with The Consumer Protection (Distance Selling) Regulations 2000 as amended by The Consumer Protection (Distance Selling)(Amendment) Regulations 2005.
(2) I am hereby cancelling this contract with immediate effect under those Regulations.
(3) I have consequently confirmed this cancellation to my Credit Card company, and instructed them to refund ANY & ALL current or future payments to my account immediately.
(4) I therefore further require your company to immediately release & free my ADSL line by way of either an Immediate "Migration Authorisation Code" (MAC) or alternatively by an Immediate "Cease" upon said ADSL line, in accordance with said cancellation.
(5) Any failure by your company to timeously free my line will also be reported to my CC company, and any reconnection or associated costs arising from your company's failure will also be recovered by me from my CCC (who would no doubt be likely to also recover those additional costs from your company by way of further "Merchant Chargebacks")
(6) I request confirmation that you have cancelled my initial signup and completed the refund in writing
Yours sincerely ....
THE CUSTOMER
2) ... Immediately phone your CC company to inform them of the "Cancellation & Chargeback under the D.S.R.", followed by a Rec. Del. letter to the same effect AND INCLUDING a copy of your cancellation letter to EzeeDSL.
*** OTHER SUPPORT YOU CAN OFFER (even if you are NOT an ex-E7 OR EzeeDSL customer) ***
One of the ADSLGuide Members (Thank You Kindly, XJAG123), has also initiated a campaign to try to get the current system of regulation & enforcement changed to a "FAR more consumer orientated" system, to try & prevent in future the sort of "unilateral hijacking & blackmailing" of End-User ADSL lines & connections that appears to have forced upon some 12,000 innocent consumers due to the collapse of E7even and the subsequent actions of ISP's, Wholesalers, & Resellers such as Tiscali / 186k / EzeeDSL.
We STRONGLY support and applaud XJag's aims, and ask that you consider giving a few minutes of your time to support the campaign to get the MAC system changed - we want to see the MACs under the control of the consumer INSTEAD OF the ISP, so that a UK end-user can FREELY choose which ISP they use and to likewise choose when they want to move without being held captive by their previous ISP or Wholesaler.
Further details, suggested 'standard letters', & links are available HERE (for ANY end-user irrespective of ISP) or alternatively HERE (for mainly ex-E7 & EzeeDSL end-users)
ALSO, IF you happen to know ANY ex-E7 OR EzeeDSL customers, we would greatly appreciate you bringing this Article to their attention ASAP, as the "Cancellation Window" is only likely to remain open a short while longer ...
*** FINALLY (whew !!!) ***
This "Public Service Announcement" has been bought to you courtesy of the Joint efforts of 'Gold_Shogun' & 'XJag123' of the ADSLGuide Forums and 'Rex_Mundi' of the MoneySavingExpert Forum.
We Jointly & Equally thank you all for your interest & perusal of this rather lengthy epic, and hope that it may be of benefit to affected end-users and customers.
Spread the word..............This is a cast iron way out of your Ezeedsl contract if you want it.
HOW TO CANCEL YOUR EZEEDSL CONTRACT !! --- PART 1
*** BACKGROUND ***
Between 1st July & 6th July 2006, E7even UK Ltd (E7) unilaterally terminated all (approx 12,000) of their customer's ADSL supply without warning and thereby Breached their customer contracts.
*
When this occurred, independant research & investigations carried out by a number of ADSLGuide forum members indicated that the physical E7 ADSL connections had not actually been terminated, but rather that all internet access for those 12,000 customers had apparently been "Ring-Fenced" and/or blocked at the Server level.
*
At the same time, a previously unknown company named EZEEDSL appears to have taken possession of the E7 website at www.e7broadband.com and replaced the E7 pages with an offer to "Rescue stranded E7 customers" by immediately reinstating or re-enabling (within a matter of minutes) the E7 customer connections upon immediate sign-up for a non-cancellable 12 month New Contract with EzeeDSL PLUS an immediate 'initial payment' of £19.99 by Credit Card.
*
Many E7 customers were (and still are) extremely suspicious of both that apparently dubious offer AND many of the contradictory and conflicting 'public claims' made by EzeeDSL then & subsequently, and consequently refused to sign-up on the Terms & Conditions EzeeDSL were (& are) attempting to impose upon the 'captive E7 customer base'.
*
Indeed, many E7 customers formed the opinion that EzeeDSL's T&C were so unreasonable that the actions were effectively a form of blackmail and/or hi-jacking of their connections by EzeeDSL and/or the E7 wholesalers (believed to be Tiscali and Netservices).
However, an unknown (but thought to be substantial) number of the 'captive E7 customers' felt they had no practical choice at that particular moment in time but to sign-up to EzeeDSL in order to get their original E7 connection working again so that they could surf, email, conduct their work, etc ... Upon making the payment to EzeeDSL, those E7-customers were reconnected BACK to their ORIGINAL E7 accounts within a matter of minutes, and with the IDENTICAL login-details, passwords, & IP addresses, etc, etc as they were issued by E7 itself.
*
However, many of these 'sign-ups' appear to have been misled by the extremely poor information supplied on the sign-up pages as these apparently suggested that the E7-customer was accepting a "short-term rescue" contract on a month-by-month basis (as EzeeDSL's "Fixed & non-cancelable 12 month minimum term" was ONLY 'buried / mentioned' in the T&C small print itself at that time).
*
Since that time, a number of forum members of both the "ADSLGuide" and the "Money Saving Expert" forums (& probably numerous others as well) have publicly & privately indicated that they "felt conned" by EzeeDSL's attempts to 'assimilate' them in this manner, and have requested help & guidance towards cancelling their effectively forced sign-up to EzeeDSL.
*** THE CURRENT SITUATION ***
If you are indeed perfectly happy with your EzeeDSL contract and/or supply, then this article would be irrelevant to you ... However IF you have reconsidered and decided that you would prefer to cancel your EzeeDSL signup, then you would hopefully find this rather lengthy & detailed article useful.
*** THE ARTICLE (Short Answer) ***
Want to leave Ezeedsl and cancel YOUR contract ? ... Here's how :-
The relevant 'Offical Regulations' are detailed in :-
The Consumer Protection (Distance Selling) Regulations 2000
** as amended by :-
The Consumer Protection (Distance Selling)(Amendment) Regulations 2005
Here is a brief 'Summary Extract' from the O.F.T. Site
If [the supplier] fails to provide consumers with written confirmation of all the required information, then the cancellation periods can be extended up to a maximum of three months and seven working days. If the missing information is provided during this time, then the cancellation period ends seven working days beginning with the day after the full written confirmation is received by the consumer.
This appears to be a very useful legitimate Escape-Clause for up to 3-months+7-days (at the moment) arising from EzeeDSL's current 'Faulty T&C' as the 'D.S.R. Cancellation Rights' are NOT mentioned there AT ALL.
... WARNING ... However, EzeeDSL COULD "shorten this period to JUST 7-days by making the required alterations to their T&C (which we consider they are very likely to do once the loophole becomes well known.
... See PART 2 for DETAILED ANSWER
...OR (skip straight to) ...
...PART 3 for CANCELLATION GUIDE & OTHER HELP ... ...........................................
HOW TO CANCEL YOUR EZEEDSL CONTRACT !! --- PART 2
*** THE ARTICLE (Detailed Answer) ***
Want to leave Ezeedsl and cancel YOUR contract ? ... Here's how :-
Quoted from the 2005 amendments.............
"Regulation 8 of the principal Regulations is amended so that the supplier is no longer required to inform the consumer, prior to the conclusion of a contract for services, that he will not be able to cancel once performance of the services has begun with his agreement. Instead, the supplier must, in such cases, provide the consumer with information as to how the right to cancel may be affected if the consumer agrees to performance beginning less than seven working days after the contract was concluded. This information must be provided prior to or in good time during the performance of the contract.
Regulations 12 and 13 of the principal Regulations are amended so that-
(a) where a supplier of services provides the information required by regulation 8 before performance of those services begins and the consumer agrees to such performance beginning before the end of the cooling off period, there is no right to cancel; and
(b) where a supplier of services provides that information in good time during the performance of the services, there is a right to cancel even if the consumer agrees to performance beginning within seven working days of the contract being concluded, but the cooling off period begins when the consumer receives the information and ends seven working days later or when performance is completed (whichever is the sooner)."
The sections in bold are very relevent to anyone that signed up with EzeeDSL. Under the regulations, they MUST inform you that your right to cancel under the '7 days cooling off period' does not count once your service has started.
IF EzeeDSL had included this in their terms before you signed up, then you would have had no right to cancel once the service had commenced.
However, EzeeDSL can still inform you 'in good time during the performance of the service'. According to a Senior Trading Standards official that has been contacted on the E7/EzeeDSL situation, this period is up to three months and seven days from when you signed up for the contract. Once this right to cancel information is included in the T&C (they are still NOT there yet), then all of EzeeDSL's customers have Seven Working Days 'Right to Cancel' (FROM the date of T&C Inclusion) under the Distance Selling Regulations.
Any EzeeDSL customers that have signed up and changed their mind over the deal can use this to cancel straight away. According to Trading Standards, EzeeDSL CANNOT enforce the 12 month contract in this situation. This is because they never informed you of your rights under these regs, and once they do, you still have seven working days to cancel the contract immediately.
Trading Standards will no doubt back you up in this situation if EzeeDSL try to refuse your cancellation. This has been a big mistake on EzeeDSL's part, and fortunately it is to the full advantage of anyone that wants to cancel their contract with them. If anyone needs screenshots of previous E7even or EzeeDSL terms to back them up, don't forget that downloadable copies are available via This ADSLGuide thread
.................................................................................
... See PART 3 for CANCELLATION GUIDE & OTHER HELP ...........................................................................
HOW TO CANCEL YOUR EZEEDSL CONTRACT !! --- PART 3
*** (KNOWN) EZEEDSL RESPONSE TO DATE ***
A few people have already tried using the Distance Selling Regulations to cancel their contract with Ezeedsl (and some people have confirmed they were successful). However, some others have received an email from EzeeDSL stating this (or similar) ...... :-
In reply to:
"When the service is activated your line is opened for use, if you had not used this link then you would be elligible (sic) to cancel the service under the terms of the contract. If you have paid for the service but not used the service then please write to the address above and we will check our systems to confirm this and proceed accordingly. We apologise but if you have used the service you are then unable to cancel the service under the Consumer Protection (Distance Selling) Regulations 2000 Act."
We advise people NOT to be fooled or dissuaded by this email - You CAN cancel your contract on the basis detailed above.
*** SUGGESTED CANCELLATION METHOD STEPS ***
1) ... Send a BRIEF Recorded Delivery letter to EzeeDSL, 195 North Street, Leeds, LS7 2AA AND an email (preferably requesting a 'read receipt') to accounts@Ezeedsl.co.uk and/or support@ezeedsl.co.uk , Quoting your Customer & Account details (from your signup) and simply stating something like :-
To whom it may concern at EzeeDSL / 186k Ltd,
In respect of ADSL supply for <INSERT NAME>, Account <INSERT ACC.>, & ADSL phoneline <INSERT PHONE NUMBER>, Please note the following for your records :-
(1) I am exercising my legal right to cancel my signup and any contract with your company in accordance with The Consumer Protection (Distance Selling) Regulations 2000 as amended by The Consumer Protection (Distance Selling)(Amendment) Regulations 2005.
(2) I am hereby cancelling this contract with immediate effect under those Regulations.
(3) I have consequently confirmed this cancellation to my Credit Card company, and instructed them to refund ANY & ALL current or future payments to my account immediately.
(4) I therefore further require your company to immediately release & free my ADSL line by way of either an Immediate "Migration Authorisation Code" (MAC) or alternatively by an Immediate "Cease" upon said ADSL line, in accordance with said cancellation.
(5) Any failure by your company to timeously free my line will also be reported to my CC company, and any reconnection or associated costs arising from your company's failure will also be recovered by me from my CCC (who would no doubt be likely to also recover those additional costs from your company by way of further "Merchant Chargebacks")
(6) I request confirmation that you have cancelled my initial signup and completed the refund in writing
Yours sincerely ....
THE CUSTOMER
2) ... Immediately phone your CC company to inform them of the "Cancellation & Chargeback under the D.S.R.", followed by a Rec. Del. letter to the same effect AND INCLUDING a copy of your cancellation letter to EzeeDSL.
*** OTHER SUPPORT YOU CAN OFFER (even if you are NOT an ex-E7 OR EzeeDSL customer) ***
One of the ADSLGuide Members (Thank You Kindly, XJAG123), has also initiated a campaign to try to get the current system of regulation & enforcement changed to a "FAR more consumer orientated" system, to try & prevent in future the sort of "unilateral hijacking & blackmailing" of End-User ADSL lines & connections that appears to have forced upon some 12,000 innocent consumers due to the collapse of E7even and the subsequent actions of ISP's, Wholesalers, & Resellers such as Tiscali / 186k / EzeeDSL.
We STRONGLY support and applaud XJag's aims, and ask that you consider giving a few minutes of your time to support the campaign to get the MAC system changed - we want to see the MACs under the control of the consumer INSTEAD OF the ISP, so that a UK end-user can FREELY choose which ISP they use and to likewise choose when they want to move without being held captive by their previous ISP or Wholesaler.
Further details, suggested 'standard letters', & links are available HERE (for ANY end-user irrespective of ISP) or alternatively HERE (for mainly ex-E7 & EzeeDSL end-users)
ALSO, IF you happen to know ANY ex-E7 OR EzeeDSL customers, we would greatly appreciate you bringing this Article to their attention ASAP, as the "Cancellation Window" is only likely to remain open a short while longer ...
*** FINALLY (whew !!!) ***
This "Public Service Announcement" has been bought to you courtesy of the Joint efforts of 'Gold_Shogun' & 'XJag123' of the ADSLGuide Forums and 'Rex_Mundi' of the MoneySavingExpert Forum.
We Jointly & Equally thank you all for your interest & perusal of this rather lengthy epic, and hope that it may be of benefit to affected end-users and customers.
Spread the word..............This is a cast iron way out of your Ezeedsl contract if you want it.
How many surrealists does it take to change a lightbulb?
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Comments
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I have no connection today - coincidence? I hope not!!!
jmarko
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b'lox! apparently it was a coincidence.
jmarkoMy signature has been removed by the authorities. If you have been affected by the issues raised in this signature, please contact the Action Line on 1-800-THEY-NICKED-MY-SIG.0 -
A quick update to the situation...............
Ezee (as expected) have changed their terms now to include a refference to the regs. If anyone wants to use this method to cancel their contract immediately, they should act straight away. You have 7 working days from (and including) yesterday.
If anyone runs into problems with this method, send me a PM and I can provide you with more information to help you with this situation than we have posted. We can't post everything on the different boards, because it is apparent that Ezee are monitoring the net to see what's been posted (hence the change of terms). We are holding back some information because of this.How many surrealists does it take to change a lightbulb?
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Fish0 -
Another update
Here's a copy of Bobs (Gold_Shogun) post over at ADSLGuide. I've copied the post because it is relevent to all the boards we posted this message on, and I couldn't improve on the post Bob has made...............
Hi All,
The Editor-In-Chief of ISPReview (Mr. Mark Jackson) has apparently today been contacted by a Trading Standards Officer by the name of Mr. Adam Chambers who has been following our Joint Articles on ADSLGuide + M.S.E. + ISPReview.
Mr. Chambers has requested the following information be posted for the benefit of our readers :-
If any one has any concerns over what has happened, is having problems cancelling their contract or simply wishes to log a complaint, I would be grateful if you could direct them to the national consumer advise service, Consumer Direct.
Only by being aware of a problem, can we act and investigate.
http://www.consumerdirect.gov.uk
The Original ISPReview Post can be viewed here (Thank You Kindly, Mark) :-
http://www.ispreview.co.uk/talk/showthread.php?p=160265
Cheers
BobHow many surrealists does it take to change a lightbulb?
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Fish0 -
Has anyone managed it so far?
I've had a letter back from them which looks like it was typed by a four year old and am going to pass it all on to Trading Standards/OFT for them to enforce cos I'm getting a bit bored by the whole thing to be honest.
jmarkoMy signature has been removed by the authorities. If you have been affected by the issues raised in this signature, please contact the Action Line on 1-800-THEY-NICKED-MY-SIG.0 -
Rex_Mundi wrote:A quick update to the situation...............
Ezee (as expected) have changed their terms now to include a refference to the regs. If anyone wants to use this method to cancel their contract immediately, they should act straight away. You have 7 working days from (and including) yesterday.
If anyone runs into problems with this method, send me a PM and I can provide you with more information to help you with this situation than we have posted. We can't post everything on the different boards, because it is apparent that Ezee are monitoring the net to see what's been posted (hence the change of terms). We are holding back some information because of this.
Tried to cancel 5th July. Have sent various emails & tried to get through by telephone. After writing, they are refusing to cancel because I have used the service. (Email is not working, My user name & password is invalid, speed is not what was promised!) Has anyone got a copy of terms & conditions before changes?0 -
You need to get in touch with your local trading standards. They should back you up here. Ezee only changed their terms to include any referance to the regulations on the 18th July. There was NO WORD about it before this date. This was a mistake on Ezees part.
Older versions of the Ezee terms are all posted HERE
Ezee could not refuse to cancel under the Distance Selling Regulations. This is a legal right that you have. They made a big mistake by not mentioning anything about them in their original terms. This is their problem, not yours.How many surrealists does it take to change a lightbulb?
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Fish0 -
jmarko wrote:Has anyone managed it so far?
jmarko
I'm aware of a few people that have used the regs to cancel successfully. Ezee may try to play games, but they are in the wrong here. Trading Standards should back you up.How many surrealists does it take to change a lightbulb?
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Fish0 -
For the purposes of this thread, EzeeDSL have JUST (earlier today = 31st July 2006) made ANOTHER set of Changes to BOTH :-
their 'Terms & Conditions' ... (Now on Mark-6 since 1st July 2006)
*AND*
their 'Code of Practice' (Now on Mark-2 since 1st version on 6th July 2006)
It appears that EzeeDSL have been 'Sprucing up' their site to allow "New Signups" now that the supply of Hijacked E7 customers has 'unfortunately dried up'.
Unfortunately for EzeeDSL, it appears that they have approached this task with their usual Style, Flair, Intelligence, & high level of (in)competence that we have come to expect from that erstwhile body
...
In doing so, EzeeDSL have managed to COMPLETELY REMOVE the D.S.R. clauses (8.6 & 8.7) which they recently 'tried (& failed) to retrospectively introduce' (see first update) ...
... In Legal terms, this means that the Statutory D.S.R. Cancellation Period NOW definitely reverts BACK to the 3-Months PLUS 7-Days (From Signup) as per the original cancellation post ... Enjoy, and kindly thank EzeeDSL for this additional Window of Opportunity.
Copies of these terms will shortly be added to the "ADSLGuide Archived Documents Site" and the links posted here :-
http://bbs.adslguide.org.uk/showflat.php?Cat=&Board=e7even&Number=2554729
HOWEVER ... Might I respectfully suggest that as many EzeeDSL customers as possible save (ASAP) their OWN Time&Date-stamped copies of BOTH the Latest (Mark-6) T&C **and** the latest (Mark-2) C.o.P. for their future reference, as the more people that witness & make copies of the Current Documents, the Harder it would be for EzeeDSL to argue against them in the future ... This is especially important for anyone trying to cancel at the moment does this and get a shot of these (yet once again) updated terms.
The latest EzeeDSL version is at :-
http://www.ezeedsl.co.uk/terms.shtmlHow many surrealists does it take to change a lightbulb?
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Fish0 -
Hi there
We are business, and we've been transferred to ezee in November due to bankrupcy (??) of the other provider. We had to accept (click) new, 12 month contract. Because of everyday interuptions we had to order another bt line with bt broadband on it. How can we cancel the contract with them now?
Best regards
Kazik0 -
Unfortunately, too much time has passed since November 2006 for you to use the Distance Selling Regulations as per the earlier posts. (Presumably you were hijacked from Biscit/V21)Hi there
We are business, and we've been transferred to ezee in November due to bankrupcy (??) of the other provider. We had to accept (click) new, 12 month contract. Because of everyday interuptions we had to order another bt line with bt broadband on it. How can we cancel the contract with them now? .... Kazik
However, IF you have documented the constant interruptions/breaks in service (ie kept a diary or logs), then you MAY have a reasonable chance of cancelling on the basis of the "lack of useable service" supplied by EzeeDSL.
Please also note that EzeeDSL/186k itself has just been bought-out/taken-over by IOMART :-
http://www.ispreview.co.uk/cgi-bin/news/viewnews.cgi?id=EEZFkZFykFEHxfRIBA
Cheers
BobDemocracy is two wolves and a lamb voting on what to have for lunch.
Liberty is a well-armed lamb contesting the vote.
- Benjamin Franklin0
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