HELP! Phone call from Eze-Talk.....are they going to switch me from BT?

Ticasabric

Eze-talk are slamming us after a coercive phone call to my partner. Today the DD appeared on her account (cancelled immediately), how they managed to set this up without a signed mandate I do not know. We have sent 4 cancellation emails and 2 cancellation letters within the cooling off period. BT have been aware of situation and their legal team (miss-selling) are pursuing the matter. Interesting to hear earlier poster's info about this being a police matter. It is obviously fraud and makes sense that it be pecuniary advantage too. Heck of a lot of stress from one cold call!

Purplefourcats

Thank goodness I found this and similar forums discussing Eze Talk underhand tactics, just last week I had a call from a man with a foreign accent who from his talk made me assume he was from BT telling me I could get a great deal, which I probably could have, but the way it went was so very daunting to me let alone a more vunerable person. He gave my name and husbands name and address and started with the how's your day rubbish! and then asked for my bank details and when I said I wouldn't say over the phone and that BT already had them he got quite shirty and said they were locked away in BT tower! really making me out to be quite thick, although I feel I must have been because after a lot of spiel from him about not taking any details and privacy, the government etc I did tell him my sort code(knowing the bank location is only known) but when he asked for my Identification code (meaning bank a/c number) I sensed another rat, I refused and said he could post any details to me putting the phone down. He called back and made me feel guilty for hanging up and then when I repeated what he had told me that he wanted no private numbers earlier so he was not getting any now! Why does he need them when they are already stored with BT, he still ranted on about sort code tells the bank location and the a/c number the people, as if I didn't know!! Finally I lost my patience and hung up! Annoyed to think I had wasted so much valuable time on this weasel

Today however there was a message on my ansafone from the same gentleman (I should rephrase that!) saying he was the senior supervisor of the person who called last week from Eze Talk, that was the first I knew of the firm, and ' Oh you have your machine on now, well ummm, ahhhhh' over and over for quite a while saying 'I'm being watched so have to talk' being very sarcastic and then said 'Good bye and take care'!!!

What a bloody cheek, who do these people think they are to con you into leaving a company you are with in such an underhand sort of way. No doubt if he had said earlier who he represented I may have listened but may have still said I am OK where I am thank you.

It has really made me extremely angry to think he nearly duped me into giving my bank account detail over the phone for something I didn't want.

Am so relieved, but not happy, that I am not the only one being targeted, I am on TPS as well, from now on the ansafone stays on. Do you need to contact BT to inform of this? Hopefully nothing has been done to our a/c as he didn't have all our details that must be why he called back.

Very, very angry but loyal BT customer :mad:

Heinz

I think I know the answer but what was on the CLI or was given when you 1471'd the call?

Purplefourcats

Of course when we did 1471 it was 'You were called' ! Not heard anything as yet today so hopefully they have given up!

PoppyMac19

This thread has made very interesting and informative reading for me. My 84 year old mother has just received a notice of intention to commence court proceedings from eZe-talk for an outstanding balance of 128.76 + interest + court fees.

My mother had no idea that eZe-talk had taken over her account hence she had not set up a DDM. As she has been "slammed" many times in the past depite being registered with TPS, we had bought and installed from BT a Call Blocker which intercepts all calls and clearly states that "All commercial sales calls are not accepted. Please place this call on your DO NOT CALL list." This seemed to stop them for a long time, however, eZe-talk 'slammed' right through it last September.

We requested a copy of her contract agreement which will take the form of a copy of the recorded telephone call but have not received it to date but received the court proceedings instead. Requested again today (they had no record of my previous request) apparently it is ''not in their stock'' so has to be requested from one of their call centres abroad and may take a couple of weeks(?!?). Will wait to see how they explain themselves in court including their reluctance to provide a transcript of the call.

Quite looking forward to it. Has anyone else been taken to court by eZe-talk after being slammed by them?

macman

A 'notice of intention' is almost certainly just a tactic to make gullible people pay up, there are very few reports of thee dodgy resellers actually taking legal action to recover supposed debts.

PoppyMac19

Do you think that might be because 'victims' normally just pay up?

Paul_Griffin

When we were in dispute with them they simply sold the debt to a collection agent. I explained to the agent that the debt was not legitimate, and they actually listened and said they would take the info back to (sl)eze-talk and we then went back to negotiations...(s;)eze-talk offered to half the debt which I rejected explaining again that they hadn't substantiated the debt in the first place so it can't be halved. I said that they could make it £1 and I would still fight it unless they could prove it...they couldn't of course. The transcripts were apparently lost in transit and they couldn't produce a copy of the supposed contract either...they gave in finally and closed the account but it took about a year and my Mother moved her bank account from Halifax who had incorrectly approved the DDM without any sanction. I say stick to your guns, we got satisfaction and an apology in the end, I think you will too. Also if the debt is in the name of an OAP you can probably get a legal-aid lawyer which will drag it out and should cost you nothing!

PoppyMac19

Thank you for that. Reassuring. You have confirmed my doubts that we will ever see the copy of the sales call to my mother which I would have been very interested to listen to as she suffers from slight dementia but she generally sticks to her 'script' (written in large letters on a placard by the phone) that she is not interested and her family handle all these matters.
However, that will strengthen our case, surely? eZe-talk are quite insistent that I complete a formal complaints form which I feel I should do, but the recording of the sales call was obviously going to be key to my complaint, along with the Call Blocker on my mother's phone, i.e. after listening to the message the sales employee should not have continued with the call so I am reluctant to proceed without it.
The only course in that case is to sort it out in court, I presume?

Paul_Griffin

I have no idea how long old posts are retained on here, but I'm sure I put up the name of the guy (very reasonable and sensible man) that I ended up dealing with...I certainly don't remember his name. He WOULD be worth trying to contact if you can as he was the complete opposite of everyone else in that he sought resolution, closed the account AND formally (in writing) confirmed the above AND apologised on behalf of the company. I think I waited about 4 months before they admitted they didn't have the call transcript. They also claim to operate within the guidelines of the Telecom Preference Service (which I had registered my Mum's phone on) but obviously that was incorrect as well otherwise this would have never happened in the first place. I will happily add support to your claim if that helps in any way, this caused my Mum a lot of stress and took quite a lot of my time too, which was never compensated for. Let me know if I can help you at all and good luck.