PC World Rentsmart conned me!!!

pessimisticpie

I have just found out that I have been caught out by this scheme. I asked to buy my laptop through finance and thought that I was paying for 24 month contract. I have only found out today through an email I found in my junk items by chance that I now have to choose one of 3 options. Return my laptop, rent a new one or carry on the lease.

Seeing as I have now paid a lot more then what the laptop was worth even when it was new I am not particularly happy about it and have that sick feeling you get when you have done something stupid. In fact I can't sleep tonight because of it. I was intending to use the extra £45 a month to put towards paying for the last few things for my wedding in September.

When I got the laptop I was given pc worlds own security system for one year free and told that I could use the 2 year Norton protection after meaning I would have 3 years worth of virus protection. I wouldn't have bothered with that if I had known I would only own the computer for 2 years pay so much money and not even own it at the end.

I will never be buying a product of any kind from PC World again and will be advising anyone I know to buy elsewhere to avoid being ripped off.

annypzt

I can't wait to see their reply but they can have this laptop back in a second if that's what they want and i'm sure as hell not paying a penny of their insurance they will have to take me to court to get anything I don't feel I owe them.

Thanks again so much James you've really been very helpful and i'm sorry if I vented a bit on there.

mikeDu

Hi All

Just registered today to MSE as I found out that I got miss-sold contract with PCWorld/Rentsmat

Back in 2010 I bought Dell laptop worth 800£, wanted to buy with PCW finance, the only plan they offered me was a SmartPlan saying that I`ll pay 36 monthly payments at 30£ and Laptop is my.
So far I`ve paid about 1200£ ,the rentsmart told me that I can`t stop my direct debit as I will breach T&C,,
If I could get some advice I`ll appreciate it.
Really I want to get rid of that contract,,
Please help..

Michael

Stoffy

Following an absence on here and a lot of time wasting from DSG (PC World) I finally received a refund of just under £900 last week.

Just want to thanks everyone on here who's posts I used as examples of consistent mis-selling lies as without your posts on here I wouldn't have had any evidence of this.

Cheers guys, I owe you a :beer:

Advice to everyone who's been mis-sold this scam, use posts from here highlighting were others have been told the same consistent lies. Its no coincidence, their reps are lying to you to get a sale as the true facts about this scam are a con and nobody in their right mind would sign up for it.

Keep fighting and keep writing to the governing bodies till they take note

Rad_boy

Hey I am new but glad I found this my bf took this out I was in iraq at the time got back and thought omg what has he done !! I have done what has been surgested but wanted to ask one thing they got his dob down wrong ? Dose that help or ?

guns511

I have a finance agreement with creation from pcworld for a computer worth £850 and I think I am paying £30 over the two years interest (reasonable I think). The deal I got was £31.50 a month which includes insurance including water damage and virus protection etc.

I will own it at the end aswell. Think this is a good deal..what do you all think..?

HOWEVER, they did try offering me a rental deal where they tried to sway it where I'd end up paying £40 a month with no insurance over 3 years but apparently I could swap it for a new one after the 3 years for no charge..how true this was I don't know.

Also when I brought my iPad they ignored my cash and tried to sell this rental deal which I presume is from rentsmart because I've just checked my credit agreement and I have two searches from rentsmart..crafty !!!!ers. But the 'deal' they offered me on the iPad instead of cash was £36 a month for 2 years and I'd get a new one at the end of it. They also said that because I'd be using it for business use ( I told them at the time I was working at mcdonalds..so whatever business use I was using it for I do not know) I could link this home entertainment system into the rental deal and the payments went up to £68 a month! I would give the ipad back but keep the speakers..the speakers were only £200.



After a lot of arguing they still wouldn't accept cash because I was apparently missing out on a deal and they couldn't because of morals let me pay outright for it? So I went to the currys shop next door and they let me pay cash for both and I got free cables and cases


Shame how these days you have to persuade a business to let you buy a product in cash..

Stevei67

I took out one of these policies 2 years ago. It was for an iPad for my wife for Christmas. I realised it was a very expensive way of "buying" it, but I was told that this was the only way of buying full proof insurance that covered accidental damage and breakdown etc but as I was working away, I thought that if my wife had any issues at all, she could just take it back to currys and get it replaced with no hassle. As it happens, we have had no breakdowns and I am typing this post on the very same iPad. I suspect, judging by the way that they seem to treat their customers with these policies, if there had been a breakdown, then it would not have been as simple as I was told by the professional liar... erm, I mean salesman in the store.

However, the lies told to me were around what happens at the end of the policy. When I specifically asked if I have to return the iPad after 2 years, I was told that they have no procedures to retrieve the items and it would not be worth their outlay to track down the items and get them back. I now realise that this was a lie and they are insisting on me returning the iPad. I would never have used this "scheme" had I known the truth. I did read the t's and c's I think it did say something in the paperwork about that, but the salesman said it was only to cover themselves. Now after paying nearly 900 quid for a 400 quid iPad, I will need to go and buy one.

I am not thick, and I did read the contract, but was assured that they didn't retrieve old low value equipment.

It is such a shame that this country allows such wholes ripping off of decent people.

I used to go to currys / pcworld as my default supplier of all things electrical. Now I know that like so many other retailers they cannot be trusted, they have lost my business forever....and for what? A 2 year old iPad worth about a hundred quid. They are the losers. All these people should take a good look at themselves and see what sort of human beings they really are. What goes round comes round.

inflamatio

Hello There,

Guns511 Just to clarify you pay 31.50£ for 24 month? It means you pay 756£ for a 850£ laptop. Sounds like a good deal to me. Please double check it as you might pay much more than that without your knowledge.


For the rest of the forum: WHY WOULD ANYONE TAKE INFINITY OUT?? Please shed a light to this.

PC world has an example figure on their web page saying if you take out a 490£ something laptop you pay 35£ a month for two years. All right again 24x35=840. Now you get 25% cashback on the actual 2 years old laptop price which they estimate around 120£ at most. So 840-120=720£. So in a manner of speaking you take out a 490£ laptop and in two years pay 230£ interest and YOU DON`T HAVE A LAPTOP AS IT IS THEIRS!!! Using this loan calculator moneyadviceservice dot org ( As I am not allwed to post links - how annoying!) it is equivalent to a hefty 47% APR LOAN! And you DON`T OWN THE LAPTOP. So what`s the point?? I am utterly confused why private individuals would take that at all. It is a rip off. Go for a loan from local bank or anywhere else like credit cards and use that and you will own your PC. For PC world is damn good business as they sell your old PC probably twice the price they pay you in cash back so they make 350£ on you.

I

londonTiger

!!!!!!, all you lot deserve it. How can you sign a contract without knowing the contract terms and what type of agreement it is, high purchase/rental/lease etc.

Someone said they were in a contract for £140 per month for a 3 year contract. WHAT THE !!!!!!!! What are you buying, an entire server room?

brugby70

Lemon_Labs wrote: »

The support package you have is Whatever Happens and it is actually PAYG so it will be £11 p/m. Your paper work will say it expires in a year but it doesn't, it's on going for as long as you want it. Just note that Whatever Happens can be cancelled at any time without charge. Your freephone number and reference number is detailed on your coverplan paperwork.

As for returning your item. Yes you can take it back within 21 days but it HAS to be unopened. There are many BIG notices around the store that detail this information.

Lemon Labs, give us all a clue. Who do you work for? Someone did ask but you've not answered yet.