Old boiler dispute!!!

SouthernBellE*

My points i'm trying to make..1. If boiler condemned contract should end.2.If boiler condemned, how would cover continue when servicing pointless and repairs would not be carried out? 3.If cover was required for new boiler it would have required an Initial Inspection before acceptance on agreement. (their records still showed the old boiler & therefore had I requested a repair that required expensive parts etc. they could refuse as it wasn't the same make or model). 4.In my original agreement, a pre-made appointment was sent, therefore even if letter with date was sent and discarded, an engineer would have knocked my door & I would have known. Considering the paperwork left here, QUOTE;Dangerous condition, continuing to use the appliance could put your property or even your life at risk. Extremely dangerous and may even be illegal under the Gas Safety (Installation and Use) Regulations.
Does this sound like an inspection or parts and labour would take place.
The point we are disputing is they have a wide range of cover by using AT RISK
being different for condemned and as AT RISK doesn't mean condemned in their view is why the contract did not end. All other arguement beyond that point would depend on how you interpret the condition of the boiler. If he won't admit the boiler was condemned (in which case the agreement would have ended) but insists AT RISK status meant cover would have still been available, how do we establish who was responsible. (GOD I'VE GOT A HEADACHE!!!)
DEFINITION OF CONDEMN---UNFIT FOR USE
if it was broken and a repair would not be carried out as told: CONDEMNED TO DIE
I have already accepted responsibility for DD and letters and will accept blame where its due but the fact is they are full of BULL...t
Heres the funny part, I was apparantly given a discount for NON USAGE OF SERVICES. BLAH BLAH BLAH BLAH MOAN MOAN MOAN

RadoJo

1. It was the engineer who condemned the boiler - unless they explicitly stated that they would cancel your cover for you, you were incorrect to assume they would.
2. Again - it's your responsibility to inform the cover providers that your boiler no longer needs cover.
3. I don't think there's any doubt that the cover you had was for the old boiler
4. They are entitled to change the way they arrange appointments for servicing - I don't think this is a legitimate excuse for not having read any of the letters they sent you.
5. Your interpretation of what the engineer said has little bearing - if they told you it was at risk and you thought they had condemned it then it's a misunderstanding on your part, one which you failed to clarify with them. Had you called them and asked how this would affect your cover, you would have known that your assumption that the engineer would cancel it for you was incorrect and this would all have been resolved at the time. Again - unless the engineer said that they would cancel your cover, you were mistaken in assuming that they would.

I understand what you're saying, that providing cover for a boiler which effectively doesn't work is a bit pointless, but that's not their fault - you continued to pay for cover for a boiler which doesn't work, so if you didn't think to cancel the contract, why would they?

SouthernBellE*

sorry everyone, takes me so long to explain I keep missing your posts. I agree with everything you've all said about my part in all this but i'm no good at making my point, useless at complaining which is why I didn't make complaint about old boiler repairs/maintanance.(I CAN MOAN LIKE A GOOD'UN THOUGH) Still believe my complaint needs explanation 1st though.Offer has already been rejected and warned them i will pursue.It was their screw up that started it all.Honestly if you saw the evidence and then heard the excuses, its farcical! The more I look at it the more annoyed I am that I never complained about the actual boiler! Thanks anyway everyone, for now we'll have to agree to disagree but i'll let you all know the outcome.If you're right you'll have the pleasure of saying I told you so, if your wrong, nah nah nah nah nah nah!!! Have a Great Day guys

SouthernBellE*

Really quick PS. Cancelled direct debit, phoned and told them, another call to say letter was being sent regarding complaint (also confirming cancellation) another call & told they were aware & it had been noted on computer,recieved call from customer services and confirmed cancellation (4 times + 1 to bank).
Recieved letter (I thought was reply to mine) Informing me of homecare agreement & charges from Mch 2010 to Feb 2011. Another call to guy dealing with complaint. TOLD HIM TO PUT IT IN WRITING (made another call to bank to make sure payments didn't start again in MCH...That was easy then

dmg24

SB, I have not read all of your posts because they don't make a great deal of sense. However, from what I have read, the advice you have been given is correct. It is your responsibility to cancel the contract. I am not the greatest fan of BG, but they have done nothing wrong here.

I would also suggest that, if you make no sense to us, it is likely that whatever you have written to BG will also make no sense. Is there somebody that can help you with your communications?

SouthernBellE*

SIGN LANGUAGE MAYBE, WHAT D'ya reckon? I can think of a few hand gestures for British Gas. LOL
I do tend to ramble don't I? Like I already said, its the reason I rarely complain (moan yes, complain, I would sooner poke my eye out than get into it) Whether my last letter to them bears fruit or not, at least I know the poor sucker dealing with the complaint has a 6 page (A4) essay full of my ramblings to try & make sense of as well as copies of work reports I've requested to locate!

It's good to know you've touched or impacted someone's life....Even if it is by P...ing someone off

Just kidding, to be fair, they have confused me just as much, what can I say..
I'm a pay it forward kinda gal and today is your lucky day!! Have a good weekend guys and keep up the good work!

RadoJo

Oh Southern Belle - I can completely understand why you're frustrated over this, because it's a lot of money for nothing, but I think you may have made things worse if you sent a massive long letter to their complaints department as they will probably not even try to read it.
It might be worth sending one last letter, explaining the situation in the simplest terms possible e.g

"I accidentally continued the cover for a boiler which was replaced last year - please find enclosed proof of the replacement date. I would be very grateful if you would consider a partial refund on the money I have paid as I would hate to lose so much through an oversight on my part."

I think that throwing yourself upon their mercy asking for some money back might be your best option - I know that it feels as though they misled you, but I think it was probably down to a misuderstanding of the process and as such they are much more likely to respond to a tug on the heart strings than a threat.

I hope you don't feel as though we've been unsympathetic on here, as I can completely understand what a pain in the backside it is when something like this happens, but from BG's point of view you're asking for a favour and they're much more likely to respond to a polite request. Good luck and a lovely weekend to you too!

SouthernBellE*

Well bless your little heart RadoJo. I don't resent any of the remarks because I understand the validity of the point their making, I appreciate all their views whether in agreement with me or not:p I don't take it personally. I am peeved they had money for nothing. More so that service resulted in boiler in state because of the !!!!-ups they made. Angry:mad:beyond belief at the excuses and lies they're telling now. Whole service agreement has been a complete farce. Didn't complain about any of it. I messed up to & I put my hands up to that. Would sooner see unbiased opinion make the decision on how the agreement was handled & accept his decision. Take the money off the table & donate it to charity is fine with me. Victory for me would be apology for whole episode, Admission of boiler !!!!-ups and service. Most important the truth. Can't abide the lies. I use British Gas for gas & electric too, have done for years. Won't be anymore. Dishonest, poor service = lost custom, they've lost more income from this than than I have in the long term. I guess you guys see a lot of people trying to chase a freebie so can understand if your cynical. Dishonesty'll come back and bite you in the !!! & its a deal breaker for me. Honesty & fairness is what I'm about, expect the same in return. Great exchanging views with you all. Have a great weekend.:T

bambibashercol

What british gas have done is illegal. There engineer says that your boiler is dangerous and needs disconnecting. There is a duty by the engineer to inform transco if you refuse to allow the capping of the gas supply, Transco then dissconnect you at the meter.
I would be informing british gas of this fact. There paperwork should state what the problem is? Did the fitter check your old boiler before installing your new boiler?
They have not followed there own rules or gas regs.

SouthernBellE*

Hi again, .... I remember now why I don't do complaints:rotfl:Lifes complicated enough, no need to look for trouble, it always manages to find you!!! Ya'll realise in trying to make sense of my ramblings has cost you precious time in your own lives, bless you all for trying but if your frowning trying to make sense of it all, I'm paying you back with wrinkles!!! Not a good way to repay a kindness.
Trouble is, i'm bad at explanations. Always find it hard to make my point and when I do, it gets lost in translation. Wouldn't have dug my heels in and made this one (tried at least!) but I guess you get to the point when enough is enough. Sorry Radojo, I felt your exasperation about 6 page essay being sent. It was just to correct and draw attention to mistakes and contradictions in letter recieved from them, I can't help it!!! Thanks to last post also about mishandling of situation. Denial of which is what has made me so angry. I'll just have to hope the paperwork speaks for itself. I promise to let you know what happens for anyone whose interested (I promise to keep it short!!!! Worse situations on this site in need of your help and I'm taking up more of your time and expertise...Bad Karma!
You're a diamond group of people, each & everyone of you & I hope good fortune finds its way to you:A