scottosh power and insight collections

Apfelsaft17

Hi Graeme,

Thank you for your response. Can I now ask then, why I have received a threat of legal action when I have never previously received any correspondence from SP detailing an outstanding debt? Nor have we any had any correspondence addressed to 'the current tennant,' for example.

How am I supposed to know I owe this debt if I have never been told?

I will email to onlinecomplaints later today.

Apfelsaft17

macman

Apfelsaft-if you never registered for an account with SP upon taking up residence, then your switch to Eon will not have taken place, as it would have been rejected by the existing supplier (SP). From day one you are in a deemed contract with the existing supplier, with whom you must register before you commence a switch.
It's not possible to 'carry an account over' from another property. It appears that you are still accruing debt with SP under the deemed contract. And this is complicated by the fact that the previous tenant appears to owe money and did not supply a closing reading. But if you did not supply an opening reading and register with SP, then they have no way of knowing that this is not your debt, nor what you actually owe them.
You must know that you owe a debt, as you were using power that wasn't being paid for (either to SP or Eon).

Apfelsaft17

Macman, none of the utililiies are in my name. My partner informed eon before we even moved into the house that that was our new address and immediately provided them with a reading.

My point still is though how am I supposed to know I have a debt of I have never been told.

macman

It doesn't matter if your partner registered before moving or not. They are still in a deemed contract with SP from the day you moved in-you cannot switch until you have an account with SP. If you contact Eon you will I think find that they are not supplying you. Have they actually sent you any correspondence or taken any DD's?
As far as SP are concerned the supply is with them and the debt is continuing to rise. You need to contact them, open an account and prove the date your tenancy began, along with a meter reading They can then rebill you correctly.
As soon as the account is open, you can commence a switch to your preferred supplier, which will take 4-5 weeks.
It's Eon you should be complaining to, not SP, as they gave you entirely false info.

Apfelsaft17

Macman I am totally confused then. Eon have sent us several items of correspondence and are taking our payments.

majodompink335

scottishpower_company_representative wrote: »

Hi Claire

Sorry to hear about your situation. It's never nice to hear about customer's being scared by debt letter and visits when they do not understand why this is happening. I am confident that this matter can be addressed and an explanation provided to you regarding the debt and the debt action. If there is an outstanding balance I am also sure that we can agree on a mutually acceptable solution.

Firstly, you state that you never missed a payment. How were you paying for your electricity? Direct Debit? Quarterly on receipt of invoice? Were invoices billed to accurate meter reading?

When you changed supplier did you receive a final invoice which billed your account to an accurate meter reading?

Why do you think that you are being overcharged?

There is absolutely no need for you to involve solicitors at this stage when you can request all the answers for free and if you are still not happy with the answers you receive from ScottishPower, you can then take the matter to the Energy Ombudsman who will carry out a full investigation for you without charge.

You mention that you have written to ScottishPower and that we have not responded to you. This needs to be addressed first, I would suggest writting again and providing as much information as you can to explain why you believe that we have overcharged you? The more information you provide the better the investigation we can carry out for you and also provide you with the answers you are looking for.

You are far better to contact us sooner rather than later. If you are disputing the outstanding balance and you have good reason for this, we will be able to hold debt action while we investigate the account for you.

If you would like me to investigate any details of your account then send an email to me providing all relevant information (email address is held within our profile page).

Please let me know if you have any further questions as I am also keen to resolve this matter for you.

Kind Regards

Colin @ ScottishPower

i also feel scottish power have over charged. i stayed in a property for 6 months, never missed a payment but yet when i left i was biled for 586.54? it also gives the dates to and from. the from date i didnt even live in the property as was in my new property. my previous landlords, northwood take meter readings when you enter and leave the property and they contact suppliers for you which i know they did. i also know the property was empty for the period i was not there and are being charged for. even without this extra month, i still feel i dont owe anything. what i was paying every month should definately have covered it as was alot higher than what i pay now with new supplier in new property. i have not responded to them yet as been under so much stress with previous employer and felt overwhelmed with problems. i have absolutely no income to pay anything. im going through a tribunal with previous employer, so no wage and no benefits due to previous employer not handing over p45. so i have no way of paying them atall, but i sure will not pay what they ask when i can. the letter threatens court, let them!!!

Terrylw1

majodompink335 wrote: »

i also feel scottish power have over charged. i stayed in a property for 6 months, never missed a payment but yet when i left i was biled for 586.54? it also gives the dates to and from. the from date i didnt even live in the property as was in my new property. my previous landlords, northwood take meter readings when you enter and leave the property and they contact suppliers for you which i know they did. i also know the property was empty for the period i was not there and are being charged for. even without this extra month, i still feel i dont owe anything. what i was paying every month should definately have covered it as was alot higher than what i pay now with new supplier in new property. i have not responded to them yet as been under so much stress with previous employer and felt overwhelmed with problems. i have absolutely no income to pay anything. im going through a tribunal with previous employer, so no wage and no benefits due to previous employer not handing over p45. so i have no way of paying them atall, but i sure will not pay what they ask when i can. the letter threatens court, let them!!!

Raise a complaint and give them the dates. Give the readings the landlord took.

They may ask for a copy of the tenancy agreement or confirmation from the landlord.

Its likely its estimated and using the incorrect dates hence the increase.

See what comes of this first as it may resolve it.

Scottish_Power

Hi Majodompink335,

I can check this for you, please send me an e-mail to [EMAIL="onlinecomplaints@scottishpower.com"]onlinecomplaints@scottishpower.com[/EMAIL].

Can you confirm the dates you moved in and out and the meter readings agreed between you and the LandLord.

Can you also confirm if you provided a forwarding address and if you received and paid any final bill.

Thanks

[EMAIL="Marie@ScottishPower"]Marie@ScottishPower[/EMAIL]

stevemoxon

After moving home in April, Scottish Power simply wiped blank my online account pages so I couldn’t work out how much they owed me — I knew it was hundred of pounds I was in credit.
Some badgering up to the level of the Customer Services Director’s own office finally got them to pay me over £460; but then later they sent me a bill for over £200!
I have repeatedly asked them by email and over the phone for a fully itemised bill but they just send me a final demand — today one from ‘Insight Collections’, with yet another threat of an added ‘costs of collection’ of £33, and default notice — though as I never want credit for anything then why should I care?
So yet again I’ve requested a fully itemised bill.
I've spent hours and hours trying to sort this!
What is so hard about actually sending a proper bill?!
I mean, ScP don't actually generate the energy: billing is all they're about! Next stop Ofgem.