Talk Talk Nightmare

toby_puppy

So, if plusnet website recognised my phone number when i typed it in, that means I could change to them without having to go to BT?

It says I can get 5mb speed which seems to be about the going rate in this area, luckily I dont use gaming or music downloads.

macman

It would indicate that you're already on a BT network phone, not LLU.
10GB limit might not be an issue for you then.

toby_puppy

Back again after ringing the ever so helpful staff at talk talk on friday evening.

I told them I was totally dissatisfied with their service and wanted to cancel the whole lot. I have now been told I can't cancel because they can't cancel something I haven't got - eg the internet.

The reason I want to cancel is exactly that. I asked them for the new date I would go live and they told me it would be this morning, guaranteed. I asked them several times to confirm that and they said without a doubt that my internet would be up and running by this morning. I told them if it wasn't that I would be cancelling and they just kept saying it would be on.

Surprise, surprise, still no internet.

So I have had enough of this bunch of amateurs and want to leave and join plusnet.

Any suggestions the best way forward?

Thank you.

macman

jostenning wrote: »

Back again after ringing the ever so helpful staff at talk talk on friday evening.

I told them I was totally dissatisfied with their service and wanted to cancel the whole lot. I have now been told I can't cancel because they can't cancel something I haven't got - eg the internet.

The reason I want to cancel is exactly that. I asked them for the new date I would go live and they told me it would be this morning, guaranteed. I asked them several times to confirm that and they said without a doubt that my internet would be up and running by this morning. I told them if it wasn't that I would be cancelling and they just kept saying it would be on.

Surprise, surprise, still no internet.

So I have had enough of this bunch of amateurs and want to leave and join plusnet.

Any suggestions the best way forward?

Thank you.

Wait until mid-day? Did you tell them that you will consider them in breach of contract if this date is broken?

toby_puppy

Hi macman

I just phoned TT and told them I was cancelling and when they looked at the records of calls made to them about it, they admitted I'd had a really poor service.

I said they'd have to send me a prepaid label if they want the router back.

I just signed up to Plusnet so hopefully better luck with them.

Thank you for all your advice, I wouldnt have known about Plusnet if you hadn't put that link on earlier on the thread.

Do you happen to know an address for a complaints department at Talk Talk? I might just write in and see if I can get any of my £60 connection fee back. I tried to ask them but was cut off.

Jo

macman

jostenning wrote: »

Hi macman

I just phoned TT and told them I was cancelling and when they looked at the records of calls made to them about it, they admitted I'd had a really poor service.

I said they'd have to send me a prepaid label if they want the router back.

I just signed up to Plusnet so hopefully better luck with them.

Thank you for all your advice, I wouldnt have known about Plusnet if you hadn't put that link on earlier on the thread.

Do you happen to know an address for a complaints department at Talk Talk? I might just write in and see if I can get any of my £60 connection fee back. I tried to ask them but was cut off.

Jo

Did they agree to let you go though? Otherwise you will be getting a cancellation invoice from them.
Have you not asked them for a MAC?

toby_puppy

hi
the man I spoke to said I could cancel at anytime, don't know if this was in view of the appalling service I received, they did seem to have a record of the calls I've been making.

He just said contact a new provider and they will make the transfer.

Apparently on the plusnet website TalkTalk were one of the providers that you dont need to get a mac code from, there was a list of ISP's showing which ones you need mac codes from and which you don't.

macman

jostenning wrote: »

hi
the man I spoke to said I could cancel at anytime, don't know if this was in view of the appalling service I received, they did seem to have a record of the calls I've been making.

He just said contact a new provider and they will make the transfer.

Apparently on the plusnet website TalkTalk were one of the providers that you dont need to get a mac code from, there was a list of ISP's showing which ones you need mac codes from and which you don't.

Knowing TT I would want them to confirm I can cancel without being charged an early termination fee. But it's up to you.

toby_puppy

Good idea, I think I will write to them and explain the whole situation and send it registered post.