What do you think of Talk Talk

hyposmurf

Do you think they offer a great service or a poor one?Im considering becoming a customer but would like some feedback and Im sure others would first to.

pricefighter

hyposmurf wrote:

Do you think they offer a great service or a poor one?Im considering becoming a customer but would like some feedback and Im sure others would first to.

Is their not enough feed back on this site already.

http://forums.moneysavingexpert.com/showthread.html?t=223837

http://forums.moneysavingexpert.com/showthread.html?t=222776

http://forums.moneysavingexpert.com/showthread.html?t=217446

http://forums.moneysavingexpert.com/showthread.html?t=216782

hyposmurf

I was hoping to get a clearer picture by way of a poll, rather than having to troll through countless posts with differing views.Thanks all the same.

Edinburghlass_2

Is this for their CPS service or their Line Rental and call service?

ginger_nuts

when it works it works well but there customer service is !!!!!! .if you are not a customer yet ,I wouldnt go there . Because off a billing error my elderly parents now get £5 credit every month . I didnt bother telling TT they had made a b@lls off the bills for months before this

hyposmurf

Edinburghlass wrote:

Is this for their CPS service or their Line Rental and call service?

All areas included as a general service

nearlyrich

I have BT line with calls via TT, been with them for just over a year, saving at least £10 per month and no problems so far. I am not taking the risk with the BB yet as I need to be sure my internet works for business as I work from home.

mcmurphy

without a doubt the worst company i have ever dealt with in my entire life. utterly useless.

davidw

I have been using TalkTalk since November without any problems whatsoever. I have contacted customer services several times and have found them helpful.

However, they have hust increased prices and it seems as if weekend calls are no longer free on the basicpackage. As I am an agent for another company now which is cheaper I will be switching to them soon.

Regards

David

Edinburghlass_2

For existing customers of TalkTalk Talk1 package the w/end calls are still free for up to 70 minutes. The biggest change for existing customers is the time limit on TalkTalk to TalkTalk customers is now 70 minutes instead of 3 hours

bbb_uk

davidw wrote:

However, they have hust increased prices and it seems as if weekend calls are no longer free on the basicpackage.

As mentioned by Edinburghlass, the free weekend calls still currently exists for "existing" customers only. All new customers have to pay for weekend calls unless signing-up for their broadband/linerental/inclusive call allowance offer.

In other words, they hope to recoup some of the money they are losing on the so-called "free" broadband and hopefully convince those on existing tariffs and, more importingly, those thinking of signing-up to TT to take their broadband offer instead.

Pretty much standard business practice really I suppose!