Bank Charges Reclaiming Guide discussion

natweststaffmember

19donna82 wrote: »

hiya, im claiming from an old account of mine and an old joint account. i owe them roughly £500 on one and £200 on another (they are overdrafts and charges)
i have been paying (through the help of cab) 84p a month on one and £1.05 on the other every month since 2005:exclamati

i have sent them copies of red letters, proof of low income and reminded them the amount i am paying them each month which will take me forever!! but they still say they can't do anything coz the account is closed. the charges amount to approx £3000! and i was stuck in the viscious charges circle which is proven on my statements.

if i got the money back i could pay my debt to them and others and boy would that be a weight off my shoulders!!

i hope this makes sense and i appreciate any advice

I think it will be difficult to prove financial hardship because of the amount you are now repaying. Has the interest been frozen as well?
Do you have priority debt arrears(mortgage/rent, council tax, utilities)?
Do you have store card, catalogue charges or credit card charges you could reclaim?

wookie66

Im with HSBC and got some of the papers back re a £14k loan I took out which I repaid in full by end of 2006

I have noted that payment protection was added to the monthly repayment and this insurance added approx £2000 over the repayment period

My question is that I have a good relationship with my bank but were i to commence a reclaim on this PPI, is there a risk that they will close my account or threaten me with closure?

Ive been with them for over 25years and wondered if anyone had successfully claimed back PPI from HSBC and managed to keep their account open?

natweststaffmember

wookie66 wrote: »

Im with HSBC and got some of the papers back re a £14k loan I took out which I repaid in full by end of 2006

I have noted that payment protection was added to the monthly repayment and this insurance added approx £2000 over the repayment period

My question is that I have a good relationship with my bank but were i to commence a reclaim on this PPI, is there a risk that they will close my account or threaten me with closure?

Ive been with them for over 25years and wondered if anyone had successfully claimed back PPI from HSBC and managed to keep their account open?

The answer is no but I would ask on the PPI part of the forum if you need advice how to do this.....

JaspaC

Quote:
Originally Posted by JaspaC
I have already sent those kind of letters, detailing every charge and reasons for it not being fair. They then sent me a financial statement form to fill in and return, which I did. It said that I did not need to submit any evidence if activity relating to the financial statement went through my natwest accounts, which it does. This includes credit card payments, all my bills, rent etc.. it all goes through my natwest accounts. I even detailed the acount numbers and sort codes of all the accounts I have with natwest.

After returning the financial statement and another copy of my original letter I received the letter above (the links). Which as you can see says I have understated my income (which changes significantly from month to month so I just put an average) which I don't think I have, but they also present lots of legal arguements to the points suggested in the MSe guide. Are there good arguements agaisnt their responses that I can write? If not then i'm not sure what to write, other than a bit of alomost made up jargon
Thanks,

J

Ok. so you listed the charges and why each single charge was unfair, ie you listed the charge and then said why it was unfair, then listed the next charge and why that was unfair etc,etc, so probably had a letter of 40/50 pages?

Yes I gave a detailed explaination of each charge. I only have 13 charges so the letter wasn't that long.
Did you include ALL household income and expenditure?
I gave everything that the 'financial statement' form asked for. I live in a rented flat with 3 others (other students). I just put down a figure for gas/elec/rent etc.. that was a third of the total price we pay for the house.

Should I ask the bank to point out how/where they believe I have understated my income and prove it. so that I know exactly what part of my inome they are challanging and why they believe I am wrong?

natweststaffmember

JaspaC wrote: »

Quote:
Originally Posted by JaspaC
I have already sent those kind of letters, detailing every charge and reasons for it not being fair. They then sent me a financial statement form to fill in and return, which I did. It said that I did not need to submit any evidence if activity relating to the financial statement went through my natwest accounts, which it does. This includes credit card payments, all my bills, rent etc.. it all goes through my natwest accounts. I even detailed the acount numbers and sort codes of all the accounts I have with natwest.

After returning the financial statement and another copy of my original letter I received the letter above (the links). Which as you can see says I have understated my income (which changes significantly from month to month so I just put an average) which I don't think I have, but they also present lots of legal arguements to the points suggested in the MSe guide. Are there good arguements agaisnt their responses that I can write? If not then i'm not sure what to write, other than a bit of alomost made up jargon
Thanks,

J

Ok. so you listed the charges and why each single charge was unfair, ie you listed the charge and then said why it was unfair, then listed the next charge and why that was unfair etc,etc, so probably had a letter of 40/50 pages?

Yes I gave a detailed explaination of each charge. I only have 13 charges so the letter wasn't that long.
Did you include ALL household income and expenditure?
I gave everything that the 'financial statement' form asked for. I live in a rented flat with 3 others (other students). I just put down a figure for gas/elec/rent etc.. that was a third of the total price we pay for the house.

Should I ask the bank to point out how/where they believe I have understated my income and prove it. so that I know exactly what part of my inome they are challanging and why they believe I am wrong?

Did you point out you were living in student accomodation/student house?
I would include the details and how you worked out your share of the bills and ask the question why they thought you were understating your income.

JaspaC

Did you point out you were living in student accommodation/student house?
I would include the details and how you worked out your share of the bills and ask the question why they thought you were understating your income.

No, I literally just put down each answer as they asked for it. Perhaps I was quite naive to think that they would work it out from there.

I will write back with a much more thorough breakdown of all my incomes and outgoings and see what they say.

But should I also challenge their legal arguments at this point?

natweststaffmember

JaspaC wrote: »

No, I literally just put down each answer as they asked for it. Perhaps I was quite naive to think that they would work it out from there.

I will write back with a much more thorough breakdown of all my incomes and outgoings and see what they say.

But should I also challenge their legal arguments at this point?

At the moment no, but we are moving towards that point, I think...

Premier_2

JaspaC wrote: »

...But should I also challenge their legal arguments at this point?

On page 3 of their letter to you it says:

"You may consider this to be the Bank's final response"

Whilst I agree that, notwithstanding this sentence, it is worth trying to go back to them to further explain your financial situation, a situation that may not have been fully explained to them earlier, I can't say the same about arguing against their legal standpoint.

They have made clear their position as to their understanding of current law, and so I think the only way you will convince them otherwise in this respect is by getting a judge to tell them they are wrong ... and to do that, you will need to convince a judge you are right, something no one has yet done over the legal arguments you have put forward.

Ralphy101

Can someone point me in the direction of the statment of means form? I am pretty sure i saw something on here a couple of weeks ago with the banks templates. I am looking for the HSBC one. Thanks

Premier_2

Ralphy101 wrote: »

Can someone point me in the direction of the statment of means form? I am pretty sure i saw something on here a couple of weeks ago with the banks templates. I am looking for the HSBC one. Thanks

There's a link available in the sticky on financial hardship online resources
https://forums.moneysavingexpert.com/discussion/2428497