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Bank Charges Reclaiming Guide discussion

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  • I am currently in financial hardship and was in a debt management plan with Step change when the originally asked me to take out the overdraft.

    I know since 2015 I have paid more then £800 in charges to this bank. I stopped using the card in Aug 2017 and was supposedly £10 over my credit limit and received £400ish charges from Aug 2017 to this present day ( it looks like this is what they have cleared for me. I have asked for a breakdown.) it is only when I went into branch to query it the lady advised I should of been refunded all charges as I should never of been given the overdraft in the first place.
  • NasqueronNasqueron Forumite
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    Unfortunately bank branch staff are not authorised to make statements like this without knowing your circumstances, the anecdotal account will not mean you get more money. A goodwill gesture is not a refund of all charges and the bank have probably stated they can withdraw it.
    the concept of a United States of Europe is right.” Winston Churchill 1930
    I think that the Government are right to apply to join the European Economic Community...” -Winston Churchill 1961
    “The future of Europe if Britain were to be excluded is black indeed.”[FONT=&quot][FONT=&quot][FONT=&quot] - Winston Churchill 1963
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  • societys_childsocietys_child Forumite
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    so as a gesture of good will
    I wouldn't push too hard, good will can be withdrawn.
  • CravCrav Forumite
    1 posts
    Hello,
    First post so hope this is the right thread.
    My wife had a Barclays Business account for about 15 to 20 years which she finally closed in about 2004.
    She was self-employed and we recently found a few statements from around 2002 with lots of different charges for various 'insurance' 'fees' etc.
    Using the statement we'd found we initially used the Barclays 'see if you had PPI' online enquiry but received a written reply saying they couldn't find the account even though we supplied the account number, name and various addresses she'd lived at over the period.
    Pretty sure we can get them to find the account via phone but what is the best template to use to reclaim spurious charges from a business account (she paid a fee to have it) and is there a 'catch all' way of checking all other charges as well as just for PPI?
    Any suggestions greatly appreciated.
    Cheers
  • dunstonhdunstonh Forumite
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    but what is the best template to use to reclaim spurious charges from a business account

    There isnt one. You cant reclaim bank charges.
    and is there a 'catch all' way of checking all other charges as well as just for PPI?

    PPI is not a charge. Bank statements are the only way.

    However, if Barclays say no then that would usually suffice. Most bank accounts cant have PPI on them.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • Important update! We have recently reviewed and updated our Forum Rules and FAQs. Please take the time to familiarise yourself with the latest version.
  • Hi guys, I’m need of some help.

    On Saturday I wrote a letter using Resolver to Halifax regarding charges on my account since 2011 to current date. These charges totalled £2500 over the 6 years.

    I believe that myself and my partner were and still are in financial hardship and struggle to pay off this debt due to constant borrowing from different accounts and credit cards.

    This account was originally a student account and was automatically changes to a current account with an overdraft fee.

    I did try go to the bank and see if I could get a loan to pay off the debt but the interest rate was too high due to poor credit from my borrowing.

    I’ve just received a phone call from Halifax telling me that they believe the charges to fair and in accordance with their fee rules. He said however they will as a gesture of good will they will put £50 into my account and free the charges for three month, even though I did ask for that to be done when I tried to apply for the loan and they said no.

    Because they called me I was caught a bit off guard and when he said would I be ok with that I said “yes” which on reflection I was happy at all. I did ask in my original email using resolver that any correspondence be made to my email address rather than calling which has annoyed me too.

    My question is cause I’ve just accepted their offer can I go back on my word as I’m really not happy?
  • NasqueronNasqueron Forumite
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    If they issue you with a formal response they may say you can refer the case to the FOS if unhappy but realistically an interest freeze and goodwill gesture are perfectly acceptable responses here. The time to talk about financial hardship was when it started, however, you should talk to all your lenders about financial hardship, not just send lists of charges which you won't get back.
    the concept of a United States of Europe is right.” Winston Churchill 1930
    I think that the Government are right to apply to join the European Economic Community...” -Winston Churchill 1961
    “The future of Europe if Britain were to be excluded is black indeed.”[FONT=&quot][FONT=&quot][FONT=&quot] - Winston Churchill 1963
    [/FONT][/FONT][/FONT]
  • dunstonhdunstonh Forumite
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    My question is cause I’ve just accepted their offer can I go back on my word as I’m really not happy?

    What alternative are you proposing?
    Remember that bank charge reclaiming largely ended after the 2009 ruling and the FOS no longer take on complaints about unfair bank charges. They only look to see if the bank has treated CURRENT financial hardship cases fairly.

    Halifax don't believe you are in "current" financial hardship. Is that a correct position or is that wrong?

    Their freezing of charges for 3 months plus £50 is a good result. So, why do you think it isn't?
    I did ask in my original email using resolver that any correspondence be made to my email address rather than calling which has annoyed me too.

    Hardly any complaints teams will use email with the consumer on such an issue.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • -taff-taff Forumite
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    You can't force the bank to gove you anything back, because as above, the banks won a court case in 2009.
    Are you actually in financial hardship, in that you have no expensive mobile phone contracts or Sky or similar...
    3 months without charges ia quite good. Go to the debt free wannabe board for help with your budget.
  • Yes, most months we have to move money from one account to another to make sure bills are paid and I had to take out a credit card just to make sure that I did miss bill payments. My partner was on an IVA from a previous relationship and being left with all of the debt. She started a student nursing degree 2 years ago, but has had to leave the uni as working 45 hours for free and then working part time was too much of task for her and she was under so much stress that it was making her ill.

    I was working 45 hours on minimum wage and have now changed jobs to an apprenticeship which is a big wage cut for 12 months, but will give me a wage increase after then, so times are tough at the moment with the two of us and three kids.
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