Help! Comet won't refund faulty satnav

jimkenyon

What a sad thread this is - why does it have to be full of personal abuse.

For the record Anihilator is right.

solodanceparty

Esqui wrote: »

Hey, does anyone else remember when this was about a Sat Nav?

:rotfl::rotfl:I vaguely remember! Man, the internet really is serious business!

Comet_company_representative

roywest wrote: »

I have a satnav which I bought around 2 months ago. It is a Navman F40 and has numerous faults. The onscreen keyboard constantly ignores keypresses despite the voice actually saying the letter (it just doesn't go into the search box).

The M25 is not correctly understood by the satnav so every time I set a route which would logically take me down the M25, it routes me off at Maple Cross, and makes me rejoin after Denham. If I ignore the instruction to leave the motorway at Maple Cross, it just says my route can not be calculated from this point, and I have to wait until I get to the M40 junction before re-keying in the postcode!

Also the satnav does not warn of any speed cameras despite being set to warn.

I have checked all settings and even reset the satnav to factory mode but still no use.

Problem is Comet say they must send it away to have the fault confirmed by Navman.

I cannot do this as I need the satnav daily for my work. It is definitely faulty and I want to get a refund and buy a better satnav by paying the difference.

I can demonstrate the fault by setting a route which will not work, but I am hitting a brick wall because the store say they have to return it to the manufacturers.

Can I insist on a refundwithout it being sent away??

Any advice appreciated

Hi RoyWest

My name's Phil and I'm from Comet.

I was sorry to note the problems that you are experiencing with your Navman sat nav.

Having spoken to Navman, they have advised me that a software and map update may resolve the issues that you are having when using the unit on the M25.

In regards to the speed camera alerts, the unit should display an icon on the screen when you are in the vicinity of a speed camera. However, it will only make an audible alert if you are travelling at over 80% of the speed limit on the road. Again, a software update should also resolve any issues that you are having with this service.

Software and map updates can be downloaded via Navman's website http://www.navman.com/in-car/europe/uk/Customer-Support/Software-Updates/

The software update may also resolve the issue that you are having with the touch screen input facility. However, if it does not, we will require the unit to be inspected and if necessary, repaired. We use Navman as our authorised repair agents for their sat navs, and you will be able to book the unit in for inspection at your local store. If the sat nav cannot be repaired, we will be able to offer you an exchange.

I am sorry for any inconvenience that this may cause you. If you experience any difficulties with the repair process, you can e-mail me via this link:-

https://comet.custhelp.com/cgi-bin/comet.cfg/php/enduser/ask.php

You will need to register a few details with us to be able to send your e-mail in.

Thanks
Phil

andrea75_2

Wow I wish I had picked up on this thread yesterday!! My husband came home last night to say his TomTom xl had stopped working. We bought it 31st December. When he took it back to Halfords last night they told him they needed to send it away as it was outside of their 30 day guarentee and now came under the TomTom warrenty, so he handed it over :mad:

Fortunately we have another one to fall back on but thats not the point.

I don't mean to hijack your thread, I just feel your pain

roywest

Hi Comet representative Phil.

Unfortunately, the reply is unhelpful in the respect that I have been sold a faulty product which one of the major faults (the M25 bug) didn't come to light until using the satnav for a period of time.

I do not accept that the unit needs to be sent away. The fault is demonstrable and obviously there. I can set a route and show the bug, causing the satnav to ignore a section of the M25.

Many of the other faults, I culd live with, but if the machine ignores part of such a major motorway, short of doing a test drive all over the country, how am I to know what other bugs for future journeys will be present?

Unfortunately, this satnav comes with no connection kit for the internet. The supplied cd is simply a pdf manual.

I could purchase a connection kit, but since this satnav is supplied without such a kit and should work out of the box, without further intervention, The suggestion to download an update is just not sensible in this case.

I have actually checked the website and no download is available for the F45 model anyway!

So, Comet have sold me a faulty product. Due to the nature of the item, the fault described would only become noticed after a period of time since the bug only came to light after visiting that section of the motorway. Therefore, the 28 day period is completely irrelevant since the fault would not necessarily be noticed for some considerable time. Maybe this fault would only be found when the user travels on their summer holiday for instance.

Therefore, I believe Comet are ducking their responsibility under the SOGA.

Comet are interpreting the SOGA to suit them. I do not accept this and am this week planning to get trading standards involved.

For Pete's sake, you've sold me a duff satnav, I can show it is faulty, JUST CHANGE THE THING!!

Of course, Comet would rather I have to go round the houses to sort out a problem that could be solved in 10 seconds flat.

I will keep you all posted on what happens!

Watch this space!!

UK2010

roywest wrote: »

Comet are interpreting the SOGA to suit them.

No, thats what you're doing! Co-operate with them and you'll get it sorted. You'll just end up with this dragging on 2 or 3 times longer than it needs to the way you're going. You're cutting off your nose to spite your face.

Anihilator

roywest wrote: »

Hi Comet representative Phil.

Unfortunately, the reply is unhelpful in the respect that I have been sold a faulty product which one of the major faults (the M25 bug) didn't come to light until using the satnav for a period of time.

I do not accept that the unit needs to be sent away. The fault is demonstrable and obviously there. I can set a route and show the bug, causing the satnav to ignore a section of the M25.

Many of the other faults, I culd live with, but if the machine ignores part of such a major motorway, short of doing a test drive all over the country, how am I to know what other bugs for future journeys will be present?

Unfortunately, this satnav comes with no connection kit for the internet. The supplied cd is simply a pdf manual.

I could purchase a connection kit, but since this satnav is supplied without such a kit and should work out of the box, without further intervention, The suggestion to download an update is just not sensible in this case.

I have actually checked the website and no download is available for the F45 model anyway!

So, Comet have sold me a faulty product. Due to the nature of the item, the fault described would only become noticed after a period of time since the bug only came to light after visiting that section of the motorway. Therefore, the 28 day period is completely irrelevant since the fault would not necessarily be noticed for some considerable time. Maybe this fault would only be found when the user travels on their summer holiday for instance.

Therefore, I believe Comet are ducking their responsibility under the SOGA.

Comet are interpreting the SOGA to suit them. I do not accept this and am this week planning to get trading standards involved.

For Pete's sake, you've sold me a duff satnav, I can show it is faulty, JUST CHANGE THE THING!!

Of course, Comet would rather I have to go round the houses to sort out a problem that could be solved in 10 seconds flat.

I will keep you all posted on what happens!

Watch this space!!

My bet -

You wont because you wont get your own way and are just prolonging the situation.

TS will tell you to get on your wear to the repair centre. You will then phone consumer direct who will as per normal tell you what you want to hear but with no legal basis.

Heres a suggestion. If you are so right take it to court and refuse any settlement and tell us when a judgement goes in your favour.

Since you are so right why not offer to cover comets expenses too.....:rotfl:

UK2010

Anihilator wrote: »

My bet -

You wont because you wont get your own way and are just prolonging the situation.

Exactly, see my edited post above!

Jakg

roywest wrote: »

The suggestion to download an update is just not sensible in this case.

Do you expect it to get updated maps via osmosis then?

They can send it to a repair centre where someone with the dock can update the software... not just to find the fault.

I know TomTom for example, will credit the retailer with a new satnav if a faulty one comes back, which means if you have an exchange that is the way it has to be done.

Hintza

Looks like OP wants a new Sat Nav?