Help! Comet won't refund faulty satnav

baza52

baza52 wrote: »

Has the op updated the software on the satnav?

also, most speed camera warnings are available on a "trial" basis only.
Has the op subscribed to use this service? if not that will explain lack of warnings...

adouglasmhor

gordikin wrote: »

Ah so you have poor social skills....that makes it okay...carry on swearing then. I find the word you claim you used offensive given what the word means. This is a family friendly site remember.

I found it more offensive being accused of telling someone to commit a crime, but there you go, morality is personal.

gordikin

I think the insults were 'flying' way before that happened. Particularly from yourself. I also thought your arguments were wrong.

Esqui

Hey, does anyone else remember when this was about a Sat Nav?

baza52

yeah haver to agree. If posters have personal issues then take it to PM

UK2010

adouglasmhor wrote: »

!!!!!! off and learn some social skills sad person.

People in glass houses shouldn't throw stones! Also Anihilator was correct in the earlier part of this thread as has been confirmed and you are wrong. Also imagine the fool Roy West is going to make of himself in Comet quoting his "rights" which infact are "wrong" which is all down to you!

adouglasmhor wrote: »

Now be quiet the grown ups are talking.

I hope that was a note to yourself.

bazster

roywest wrote: »

I cannot do this as I need the satnav daily for my work. It is definitely faulty and I want to get a refund and buy a better satnav by paying the difference.

You could try one of these:

http://en.wikipedia.org/wiki/Map

bazster

I find it most amusing that everyone is jumping on Anihilator and yet he is very nearly the only person posting on this thread who knows what he is talking about. Every single thing he has said concerning the OP's rights is 100% accurate.

Jakg

Unfortunately the Anihilator is right.

"reasonable time" is not 2 months. Its meant to be a time that is reasonable - for example if you bought a laptop you would usually use it right away and as such would find faults quickly, whereas for a SatNav purchased for a long journey it may be you only find the faults when you use it for the first time 2 weeks later. The longest interpretation of this period is 28 days - you can push it all the way to court but the judge will just ask if using it solid for 2 months and *then* rejecting the goods is a "reasonable" timeframe, which it isn't. Within this period you are simply rejecting the goods as unfit for purpose, which is where the refund comes in (unless the repair is dispraportionate - i.e. a fuse in a £1500 TV).

Yes you have up to 6 years of SOGA coverage, but that isnt a 6 year money-back guarantee - that means you have up to 6 years (if reasonable) to pursue your statutory rights, which are usually a repair / refund / replacement, you do not get a choice in what they give you. Again, it's all "reasonable". If you bought a £450 TomTom 940 Live, it could be expected to be of a high quality and last for a long period of time considering the average SatNav is ~£120. If you bought a £40 NavMan, then expecting the item to last 6 years is not reasonable.

The 6 month timeframe is for the burden of proof - if, for example, my laptop died, within the first 6 months the retailer would have to prove it was my fault that it died. If they could not, they will have to issue a remedy (repair / replacement / refund). After 6 months I must prove that the issue was there from new (and not my fault).

I dont think it's unreasonable to have the item sent away - they wont have the knowledge or experts in store to repair (or even fully test) this sort of item, and if they did the price would be so high you'd never of bought it in the first place.

Unfortunately this is one of the cases I dont agree with consumer rights - if you buy cheap you get cheap, and NavMan isn't very good, if you want something with speed cameras and proper maps etc you should of done some proper research and got something better... A SatNav is only as good as the maps, which you need to pay to keep up to date.

negg

Read Trading Standards information and "reasonable time" for the rejection of faulty goods is commonly quoted as two weeks. This is a good guideline to go by.

After that, it is up to the seller to replace, repair or refund (partially if they wish). If they choose to repair, they can send it off to a repairer. If you refuse this offer and don't allow them to send the item off, you are blocking your own statutory rights.