Mark Hill Hair sets bargain

lil_tiger

missymugwump wrote: »

Well I called
Got a very nice young lady

I explained there was 1 item missing from one set
Was put on hold for maybe 30 seconds
Came back & said I have arranged to resend that to you mam (is the call centre in US ) you will have your items tomorrow
To your billing address will there be anything else I can help you with today ?
I said would you like me to box this set up for collection ?
No mam its such a low value item it would cost more to collect it,you may keep it
Have a nice day

As she didn't question which set was missing an item I wonder what shes sent me ?????


My husband will think iv'e gone stark raving blonde & shiny bonkers lol

Why on earth are they so nice to some people and awful to others (me ) she has prob just duplicated your order

JINXUK

My order has arrived.
It's safe to say that i now have enough Shampoo, conditioner and shine spray the last me through a nuclear holocaust! Okay slight over reaction, but you know what i mean, i hope.

I ordered 6 Ultimate shine sets.
In each set i got..
2 Full sized Conditioners
1 Full sized Shine Spray
2 Travel Sized Shampoos
1 Travel Sized Conditoner

missymugwump

lil_tiger wrote: »

Why on earth are they so nice to some people and awful to others (me ) she has prob just duplicated your order

:rotfl: I hope so I had a £30 ink catridge delivered too :eek:

Sylvergrunge

Well, I had a reply to my email:

"Thank you for your contact with our Customer Support Team.

I apologise for the delay in responding to your enote.

I have looked into this for you and i can advise we do not specify which items you will receive in each package, as we cannot guarantee this. We receive them when they are already packed, which is why we are unable to specify what will be in each package.

If you require any further assistance please don't hesitate to contact us.

Kind Regards,

Ian"

Am just gonna stick with what I have and maybe buy some Brunette ones )

lil_tiger

Sylvergrunge wrote: »

Well, I had a reply to my email:

"Thank you for your contact with our Customer Support Team.

I apologise for the delay in responding to your enote.

I have looked into this for you and i can advise we do not specify which items you will receive in each package, as we cannot guarantee this. We receive them when they are already packed, which is why we are unable to specify what will be in each package.

If you require any further assistance please don't hesitate to contact us.

Kind Regards,

Ian"

Am just gonna stick with what I have and maybe buy some Brunette ones )

I would have mentioned that the line that says that wasnt there when you ordered (if it wasnt)

They have decided to offer me a free delivery voucher thing, so I am considering getting some brunette ones just so I have some shampoo....undecided yet though, but after this promo I doubt I will be using ebuyer again unless the item is certain...

eklynne

missymugwump wrote: »

Well I called
Got a very nice young lady

I explained there was 1 item missing from one set
Was put on hold for maybe 30 seconds
Came back & said I have arranged to resend that to you mam (is the call centre in US ) you will have your items tomorrow
To your billing address will there be anything else I can help you with today ?
I said would you like me to box this set up for collection ?
No mam its such a low value item it would cost more to collect it,you may keep it
Have a nice day

As she didn't question which set was missing an item I wonder what shes sent me ?????


My husband will think iv'e gone stark raving blonde & shiny bonkers lol

Sounds like you got the same girl I did. She was lovely! And yes, she duplicated the entire order, still no full size shampoos!

luvvlyjubbly

lil_tiger wrote: »

I cannot believe how completely different they are dealing with my position that everyone elses!!! I called regarding the missing shampoo, got fobbed off, emailed them, they thanked me for the email, changed the description (yes thanks to me!!!) and they STILL refuse to send out more boxes to me.....I really dont understand it!!!!

I understand that this is cheeky but could someone who has had their boxes resent out let me know their order number (I obviously wont be able to access any details with it as they ask your details for security purposes) so that I can say what they have done for my 'friend'

Its really starting to annoy me how they are listening to other people and yet not me, even though they did what I suggested and thanked me......I want what everyone else has been offered

Did you get a reply to your email.....and why not point them in the direction of this thread to prove others have got the deal or PM the ones you know have as they may not look on here again.
Seems if you said something had leaked would have been an easier option :cool:

lil_tiger

luvvlyjubbly wrote: »

Did you get a reply to your email.....and why not point them in the direction of this thread to prove others have got the deal or PM the ones you know have as they may not look on here again.
Seems if you said something had leaked would have been an easier option :cool:

Yup it does indeed seem that lying would have been the better option than pointing out where their website is clearly illegal :eek:

I got a few replies to the email...all the same thing "thanks for pointing out our fault but although were being nice to other people, we arent willing to do anything for you......."

really is annoying and is tainting the (fab) bargain. I rang them earlier saying a couple of friends had ordered the packs and since told me when they called they were sent out extra boxes and got the reply "we cant discuss other members orders with you, they must have had other circumstances as we will not send new boxes out to you for this reason"

missymugwump

eklynne wrote: »

Sounds like you got the same girl I did. She was lovely! And yes, she duplicated the entire order, still no full size shampoos!

Yeah but surely not the WHOLE order

3 Mark Hill sets and
1 Epson cartridge at £30 + :eek:


Now that would be money saving but at that rate ebuyer may end up on the bankruptcy board here
:rotfl:
Lets see what UPS deliver tomorrow

wssla00

Still not got mine delivered and due date was today