Fast Paymests (FPO) Online

Laurenbelle

Have you confirmed that the sort code and account number you sent the funds to are definitely correct?

Is the sort code and acc number you sent the funds to a sort code and acc number only you use or is it one a lot of customers use where they route it to your account based on the reference (for eg if you are paying a cc or a store card the sort code and account number would be one that all customers use and the reference number - your long card number or customer number - is how they know which account to route it to) if this is the case is the reference /account number correct?

How long ago was it that you did this transfer and who was it to?

fulous

Laurenbelle wrote: »

Have you confirmed that the sort code and account number you sent the funds to are definitely correct?

Is the sort code and acc number you sent the funds to a sort code and acc number only you use or is it one a lot of customers use where they route it to your account based on the reference (for eg if you are paying a cc or a store card the sort code and account number would be one that all customers use and the reference number - your long card number or customer number - is how they know which account to route it to) if this is the case is the reference /account number correct?

How long ago was it that you did this transfer and who was it to?

I confirm the sort code and account number both with the company and the bank
The company is a travel agency.
Their bank is barclays and im sure the sort code and account number are for a corporate account.

My bank confirmed the transaction went thru to the proper "confirmed" account details, but the company are saying they dont have it.
Has something like this ever happened?

choc_mouse

If the company you're trying to pay is reputable, then I doubt they would try to hide receiving the payment. Have you tried searching their name on the internet to see if other "cases" come up?

You're other option, failing a complaint according to the company's terms and conditions is to ask your bank to recall the payment from the account details you used; on the basis that it was an error and hasn't reached the intended recipient. This is not guaranteed, nor may it be free, as your bank will need to contact the other bank and ask for the money to be returned (a manual process).

spurs_nut

fulous wrote: »

I confirm the sort code and account number both with the company and the bank
The company is a travel agency.
Their bank is barclays and im sure the sort code and account number are for a corporate account.

My bank confirmed the transaction went thru to the proper "confirmed" account details, but the company are saying they dont have it.
Has something like this ever happened?

Not much help now, but I'd be very wary of any company asking for payment by bank transfer. Did they not accept card payments?

Sounds dodgy to me.

Name and shame please.

spurs_nut

choc_mouse wrote: »

If the company you're trying to pay is reputable, then I doubt they would try to hide receiving the payment. Have you tried searching their name on the internet to see if other "cases" come up?

You're other option, failing a complaint according to the company's terms and conditions is to ask your bank to recall the payment from the account details you used; on the basis that it was an error and haven't reached the intended recipient. This is not guaranteed, nor may it be free, as your bank will need to contact the other bank and ask for the money to be returned (a manual process).

This is very unlikely, as the bank cant just recall the money back. once it has gone that is it. The only way would be like you say for the bank to contact the other bank and ask them for the money to be returned. Even then it's down to the recipient to agree to give the money back. That's why scams ask for payments by bank transfer as it's so hard to retrieve the money.

Looks like a job for the small claims court if things turn sour.

fulous

I am hesitant to name the company coz I have used it successfully before. Also the rep that i deal with has been doing a splendid job for me in the past and I feel he is being let down by his finance/accounts coleagues.

I spoke to the company this morning, and i was put on hold while they check again, they told me they are checking and they will call after 10mins. They called back after some 20mins and reiterated that they have not received it.
I specifically asked twice whether they are checking "carefully" The represeantative that i was dealing with was very understanding and said there is nothing he can do coz as long as the accounts guys say they didnt receive it, he cannot deliver my ordered service.

I called my bank again and confirm all the details for the 20th time. They also confirmed transaction went thru successfully. My bank then lodged an investigation into the case and they said it will take about 5 working days for me to hear any progress.

Meanwhile i needed the travel package badly (by today) becoz its tied to other bookings, of which failing, would mean i lose a "lot" of money.

I called the company again and this time I told them that im now pursuing a full investigation and that I will seek compensation for all my loses should it emerge that they indeed received the payment by today. The rep said yeap, thats fine.

5 mins later whilst worrying myself, I received a call from the company again. The rep said the payment has just went thru and they hv received it. He said it went thru just this morning.

Issue is I dont believe them........
either they were trying some unscrupulous thing or they simply were not checking their records carefully. A fast payment should NEVER take more than a day to settle.

What can I say or do with these guys so that I discourage such inefficiency in the future?

choc_mouse

Sounds dodgy to me but hard to judge what/who is wrong without knowing all the details and both sides of the story.

It's possible the reference you used wasn't clear (to identify the money was from you), so they could only track your payment by reviewing their accounts fully for the last few days.

premierfella

fulous wrote: »

What can I say or do with these guys so that I discourage such inefficiency in the future?

Nothing, except move your future business elsewhere (which would be an overreaction after one negative experience given what you have said - better to see if the same thing reoccurs in future).