sky tv owe me money alot

Buzby

WRITE to them. By phonig, that's how you got into this mess! Your account wasn't cancelled, because if it was the billing would have stopped too. You now have to prove to them you didn't watch it!

lisanelly

Buzby wrote: »

WRITE to them. By phonig, that's how you got into this mess! Your account wasn't cancelled, because if it was the billing would have stopped too. You now have to prove to them you didn't watch it!

i did ring them up and the man on the phone told me he had cancelled but obviously he didn't. i can prove that i didn't watch it because i have sky at my new house, so i can give them dates and they should have it on record

lisanelly

jimkenyon wrote: »

Perhaps you could start by checking your bank statements - I have little sympathy for you. No doubt you blame Sky for your laziness.

What you should do is write a letter of complaint to Sky. nI the letter ask them to put any money owing on hold until your compaint is settled. If you are then unhappy you can ask Sky for a deadlock letter and refer your complaint to the regulator.

As for it being the bank's fault that cannot be the case as Sky must initiate any direct debit collection from your account.[/QU

am sorry Mr perfect but were not all perfect. if u had any idea wot my life is like u wouldn't call me lazy. if u had my life just 4 a day u'd end up in a mentally hospital by the end of the day, don't judge people u don't know. i was looking 4 advice not 2 be criticised. i know ive been stupid

Kurtis_Blue

Seems there is a lot of nonsense on this site.

If you cancelled your contract as you said and they kept taking the money then as part of the Direct Debit Guarantee then it is indeed your banks problem and they have done the right thing as per your agreement and refunded you.

Now you will not be getting bailiffs untill you have been to court so don't worry about that, stop calling and start sending recorded letters.
Keeping copys of these with the proof of delivery.

If this is all as you stated you are OK.

jimkenyon

Kurtis_Blue wrote: »

If you cancelled your contract as you said and they kept taking the money then as part of the Direct Debit Guarantee then it is indeed your banks problem and they have done the right thing as per your agreement and refunded you.

This is wrong - IT IS NOT THE BANKS FAULT. It would only be the banks fault is they paid Sky after the OP cancelled his direct debit, which he didn't.

The OP had a direct debit set up. Sky used this direct debit to request the bank to make payments from the OP's account. The OP told the bank who then made repayments under the direct debit guarantee, which they are obliged to do. When the Direct Debit guarantee is used then its a problem for the OP to sort out with Sky.

Kurtis_Blue

It doesnt matter who's fault it is read the DDG, its not complicated.

jimkenyon

Kurtis_Blue wrote: »

It doesnt matter who's fault it is read the DDG, its not complicated.

Thank you for the comment. I am fully aware of the DDG - you appear not to be.

Kurtis_Blue

The Direct Debit Guarantee

"This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
If there are any change to the amount, date or frequency of your Direct Debit SKY will notify you 10 working days in SKY to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
If an error is made in the payment of your Direct Debit, by SKY or your bank or building society you are entitled to a full and immediate refund of the amount paid from your bank or building society.
If you receive a refund you are not entitled to, you must pay it back when SKY asks you to.
You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required."


I have added the SKY part for your benefit, but please google for a blank if you wish.
Like I said its quite clear and purposefully in plain English, but if you require any clarification just let me know, there is no grey area and is for consumer protection.
Remember this is a guarantee offer by the banks NOT the company, the banks have guaranteed your payments if they are taken after they should have stopped or over taken you get your funds refunded.

I am unsure if you are one of those "trolls" I have heard about but your statements are very strange and impolite.

jimkenyon

Kurtis_Blue wrote: »

The Direct Debit Guarantee

"This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
If there are any change to the amount, date or frequency of your Direct Debit SKY will notify you 10 working days in SKY to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
If an error is made in the payment of your Direct Debit, by SKY or your bank or building society you are entitled to a full and immediate refund of the amount paid from your bank or building society.
If you receive a refund you are not entitled to, you must pay it back when SKY asks you to.
You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required."


I have added the SKY part for your benefit, but please google for a blank if you wish.
Like I said its quite clear and purposefully in plain English, but if you require any clarification just let me know, there is no grey area and is for consumer protection.
Remember this is a guarantee offer by the banks NOT the company, the banks have guaranteed your payments if they are taken after they should have stopped or over taken you get your funds refunded.

I am unsure if you are one of those "trolls" I have heard about but your statements are very strange and impolite.[/QUOTE


So how does this differ from my original statement? YOU stated that it was the banks problem. The OP complained to the bank, the bank refunded under DDG. I simply stated that it was not the banks fault that Sky had collected money under a valid direct debit (OP hadn't cancelled). Consequently, after the bank refunded and claimed the money back from Sky then it became a problem between the OP and Sky who now appear to be chasing the money that they have been forced to refund by the bank who have acted correctly. It is not the banks problem as you originally implied.

As I stated earlier in this thread ( and you repeated) the OP should write to Sky.

As for being impolite then perhaps you should read your own comments.

Kurtis_Blue

Oh Dear.How very very strange..If you read my post RE. banks problem. and then maybe needed clarification regarding what I was stating that "problem" was and the limits to their responsibility you could have asked.
I'm sorry you mistook me stating it was their problem with me stating it was their fault, but I don't know why you did.

As I am new to this, I think in future if I see rude people writing poorly worded statements telling me my helpful comments are wrong I will just ignore them as some people seem to think internet arguments are a good hobby, its not for me.

Thanks, ill leave you to abuse others rather than me.