Fraud & getting help from HSBC

tatlock

glider3560 wrote: »

I think I've got it. Someone has made a bank transfer of EUR500 from your account and chosen that sender should pay all charges, hence the "Collecting bank charge" of £26.47.

Phone HSBC's customer services, explain what has happened and you'd like to report it to the fraud department.

Yeah, that sounds about right.

Can they do that?....How the hell has anyone got my details to do that?

Next to the transaction it say's "dr" What does that mean?

glider3560

tatlock wrote: »

Next to the transaction it say's "dr" What does that mean?

Is that next to your balance? It means overdrawn.

tatlock

glider3560 wrote: »

Is that next to your balance? It means overdrawn.

No, that's by the type of taransaction..

How do i get the fraud department no?....customer service are useless.

glider3560

tatlock wrote: »

No, that's by the type of taransaction..

How do i get the fraud department no?....customer service are useless.

They should be able to put you through to the fraud department.

Don't know what DR could be

tatlock

glider3560 wrote: »

They should be able to put you through to the fraud department.

Don't know what DR could be

Iv'e just spoke to them again, and they said the fraud department won't deal with it due to the nature of the cheques....Great..........Grrrrrrrr.

They said to try going in the branch.

Now what, can't belive there not botherd by it, i may aswell just close the account could happen again in the future..What a joke

cottager

DR is probably 'Debit'.

WASHER

I found HSBC fantastic (I actually bank with First Direct, but they use HSBC fraud dept). I had almost £500 taken from my bank account and it was used for online shopping, mobile phones, blockbuster (12p transaction!) etc.

I can honestly say, they bent over backwards to help and reassure me as I couldn't believe how they had got my details, (I only use a credit card for online purchases), they said could be a card reader or a dodgy retailer.

All sorted within days and refunded back to me. Wouldn't bank with anyone else, First Direct and the HSBC are great.

tatlock

Anybody else help on this matter???

cottager

If it's still the Fraud Dept number you're after, I just Googled and found this:
http://www.hsbc.co.uk/1/2/personal/credit-cards/security
but couldn't tell you if this would be the number you need as I don't bank with HSBC... the page is to do with card fraud but it may be the same dept.
Otherwise I came across this thread on another forum with various contact numbers:
http://www.consumeractiongroup.co.uk/forum/hsbc-bank/74985-hsbc-contact-information.html