Fraud & getting help from HSBC

onlypaddy

tatlock wrote: »

I have a basic bank account with them, where i can't have no direct debits or anything on the bank account, yet yestrday three payments of £500 came out my account...And there saying it's not there fault...Someone has payed some counterfit traverlers cheques in, and i need to contact american express..

They said i need to contact who ever payed the cheques in, how do i do that? it could be anyone?

And there not going to pay me the money back..

Has anyone got the number for the fraud department please? can't find it anywhere?

Can't belive how unhelpful there being..I don't know what to do...I'm £1500 overdrawn and the money i did have in there has all gone..

What do you mean, someone paid travellers cheques in?

glider3560

tatlock wrote: »

I have a basic bank account with them, where i can't have no direct debits or anything on the bank account, yet yestrday three payments of £500 came out my account...And there saying it's not there fault...Someone has payed some counterfit traverlers cheques in, and i need to contact american express..

They said i need to contact who ever payed the cheques in, how do i do that? it could be anyone?

And there not going to pay me the money back..

Has anyone got the number for the fraud department please? can't find it anywhere?

Can't belive how unhelpful there being..I don't know what to do...I'm £1500 overdrawn and the money i did have in there has all gone..

So someone paid money into your account, you spent it and now they want the money back?

tatlock

No i had three transacitons of £500 come out my bank saying 500 euros, And they said someone had cashed counterfit traverlers cheques, and you need to contact american express to claim the money back....Why did they let them go through on a basic account?.. i don't evan have a cheque book on the accound it's just a basic cash account with nothing on it..

There so unhelpful....What's the number for the fraud department?

mmike

I've been very impressed with HSBC. I was a victim of fraud like this. An online charge of £1000 was made to my account fraudulently through Dell. I've no idea how they did it but it looked like they'd got my card details and tried to clone my card. I always shred my statements etc, I even check the slot when using a cash machine.

I spoke to the HSBC fraud dept and they were really helpful. I was refunded the money straight away pending their investigation and sent a letter to sign confirming it was a fraudulent transaction. I tried to stop the order with Dell by phoning them but they had no record of an order linked to my address so no idea how they managed to use my card details without confirming my billing address.

First step phone customer services if for some reason they can't get through to the fraud dept at least they will add your report to your file. I've found the fraud dept to be very good and they have called me a couple of times to confirm a transaction is genuine when I've made it. I would recommend trying to cancel any fraudulent charges made to your account and be proactive. You can be a lot more effective if you do this as an individual as the bank must get hundreds of these to deal with every week. Hopefully you can at least stop the fraudsters receiving what they are trying to steal.

onlypaddy

Tatlock: you're making no sense. £500 is not the same as €500, so which was it?

How can someone cash fake travellers cheques? You have to buy them as a foreign currency, so they are already paid for??

tatlock

onlypaddy wrote: »

Tatlock: you're making no sense. £500 is not the same as €500, so which was it?

How can someone cash fake travellers cheques? You have to buy them as a foreign currency, so they are already paid for??

I know, i can't make no sense out of it...That's what i could make from the guy on the phone..

The transaction says
Paid out 444.56
175811
161/170210U00049
EUR500.00

Theres 3 of them..

175811
161/170210U00049
COLLECTING BANK CH
£26.47

And 3 of them...

Any one make anything out of it, or seen it before???

I don't know what to do

glider3560

Are there any similar transactions where an amount was paid in?

tatlock

mmike wrote: »

I've been very impressed with HSBC. I was a victim of fraud like this. An online charge of £1000 was made to my account fraudulently through Dell. I've no idea how they did it but it looked like they'd got my card details and tried to clone my card. I always shred my statements etc, I even check the slot when using a cash machine.

I spoke to the HSBC fraud dept and they were really helpful. I was refunded the money straight away pending their investigation and sent a letter to sign confirming it was a fraudulent transaction. I tried to stop the order with Dell by phoning them but they had no record of an order linked to my address so no idea how they managed to use my card details without confirming my billing address.



First step phone customer services if for some reason they can't get through to the fraud dept at least they will add your report to your file. I've found the fraud dept to be very good and they have called me a couple of times to confirm a transaction is genuine when I've made it. I would recommend trying to cancel any fraudulent charges made to your account and be proactive. You can be a lot more effective if you do this as an individual as the bank must get hundreds of these to deal with every week. Hopefully you can at least stop the fraudsters receiving what they are trying to steal.

How do i get through to the fraus department?

Have you got a number?

tatlock

glider3560 wrote: »

Are there any similar transactions where an amount was paid in?

Nope, the guy on the phone from hsbc said something about some traverlers cheuqes on the 5th january cashed or paided in...I'e never used a travelers cheque in my life, and don't evam know what they look like,,

glider3560

I think I've got it. Someone has made a bank transfer of EUR500 from your account and chosen that sender should pay all charges, hence the "Collecting bank charge" of £26.47.

Phone HSBC's customer services, explain what has happened and you'd like to report it to the fraud department.