Anyone booked travel Insurance with flexicover.co.uk

Prince.Charming

Hi

Looking to find a decent travel insurance company

Anyone booked travel Insurance with flexicover.co.uk

Any experiences of how good or how bad they are ?

flutterbyuk25

I've had annual insurance policies from them twice, so has my nan (70yrs+) but we have never claimed so not sure what they are like in that sense. But had no issues buying/recieving info etc.

x

PokerBoy

I claimed for the cost of an X-ray and medication after bruising my ribs on a ski holiday last year. I never heard anything regarding the claim back after submitting everything they requested - and even following it up yielded no response. I was only claiming about £100.

I will never use them again and would never recommend them.

Prince.Charming

PokerBoy wrote: »

I claimed for the cost of an X-ray and medication after bruising my ribs on a ski holiday last year. I never heard anything regarding the claim back after submitting everything they requested - and even following it up yielded no response. I was only claiming about £100.

I will never use them again and would never recommend them.

I got the details from Martin's section above which found them via Moneysupermarket ?????????

So I thought they may be good, but still wanted to know from people who have used them because I have never heard of them

moggitymog

i have used them and although i didn't need to claim, there was an email waiting for me when i returned from my trip asking if i needed to claim. Never had that before!

flexicoverhelp

At Flexicover Direct we actively encourage customer feedback and are always concerned when our customers do not receive the service that we expect them to receive. Further to the post by Pokerboy, which is being addressed privately, the experience received was certainly not typical of the high service standards that we set ourselves.

As a provider of travel insurance, we do not directly deal with issues relating to specific claims on the policy as this is the responsibility of the specific insurer. However, where there is dissatisfaction, we are always keen to assist customers follow the correct procedures and to monitor the situation and ensure a fair outcome. Where improvements can be made and lessons learned, we will discuss these with the insurer and our own team to avoid recurrences in the future.

We welcome the feedback from our customers and make every effort to respond to all comments, both positive and negative, recognising the need to ensure customer satisfaction at all times but, most of all, to ensure clear and transparent customer communication.

ilovetotravel

I know I have referred this site a few times before but I just received an email this morning about a "72 Hour Sale on New York Hotels" for Quikbook.com that I thought I would share with all of you!

so if you are looking for a hotel I would check Quikbook this week... I like to use them because you are not required to pay until you leave the hotel..

FH_Brit

Flexicover is Axa - http://www.flexicover.co.uk/Policy/Flexicover%20Direct%20Policy%20Wording%20(2009-2010).pdf == look at ther very bottom of this policy wording.

STAY AWAY from them, their after claims service is rubbish and they will delay your claim and Axa have the most "get out clauses" that leave people someitmes with huge medical bills.

Avoid White Horse also.

Use "search" above - enter Axa and see!

FH_Brit

My comments in Black!

flexicoverhelp wrote: »

At Flexicover Direct we actively encourage customer feedback - But that does not mean they act upon it or do not argue to death!

and are always concerned when our customers do not receive the service that we expect them to receive. - I only hear complaints about this on a weekly or daily basis!

Further to the post by Pokerboy, (typical of Axa - they know £100.00 is not big enough for anyone to take legal action so they don't bother) which is being addressed privately, the experience received was certainly not typical of the high service standards that we set ourselves.- Set but not acheived! There's a difference.


As a provider of travel insurance, we do not directly deal with issues relating to specific claims on the policy as this is the responsibility of the specific insurer - You chose to do business with Axa - and now you blame them for any problems - change your underwriters - or are you actually Axa using a "trading name"

However, where there is dissatisfaction, we are always keen to assist customers follow the correct procedures and to monitor the situation and ensure a fair outcome. - It would be easier if you followed law (where applicable) in the first place rather than atempt to rectify it later!

Where improvements can be made and lessons learned, we will discuss these with the insurer and our own team to avoid recurrences in the future. - Yet still my patient's have more problems with Axa than ANY OTHER INSURER!


We welcome the feedback from our customers (and then ignore it or tell them the completely wrong info to make them go away) and make every effort to respond to all comments (Eventually! and normally only after you complain to the FSA), both positive (you ACTUALLY get possitive comments?! - and employees, their family and friends don't count) and negative, recognising the need to ensure customer (dis-)satisfaction at all times but, most of all, to ensure clear and transparent (I can see right through this!) customer communication.(for communication = read BS!)

While I was trying to get payment for a patient from a Flexicover policy, a Radiologist bill for $37.00 - (they had already paid the hospital and the ER doctors, here is a DIRECT QUOTE from the Flexicover Representative.

"I deal with claims worth hundreds of thousands of dollars, do you think I've got time to waste on $37.00?"

ME - My client charges $37.00 for one x-ray, therefore are you saying that you will never pay my client's claims as they are too small? If 1 million people owed you $37.00, would you not want that money?

Rep - "I guess"

But still they don't pay!

Cade_Foster

Have they changed providers as mine I bought in September was underwritten by Mondial.

FH_Brit

CADE - Every policy can differ - if you required cover different from their standard then it may be different policy altogether -Ah Mondial - they are underwriters but they are asiistance services company.

As of their policy wording docs (the link I put above) it is Axa now.