Account Error on HMRC Website = Now Facing £100 Fine!

oliviaolivia12345

account no longer being used thanks to bullying from forum members.

fengirl_2

The fine is either £100 or less if the tax due is less. If you have no tax to pay, then any fine imposed will be cancelled once you have filed.

nikki2804

Hi, do you get access denied error when trying to log in?

If so click next and this should take you through.

If it then asks you to enrol you have the wrong User ID/password, if not then you will be able to access your form.

nikki2804

oliviaolivia12345 wrote: »

Yes but after I click next is asks me to enter my info again, all of which is correct, but it just tells me to call the helpline...

Sounds like your computer maybe showing a cached page.

Do you know how to delete your temporary internet files?

nikki2804

Ok, once you've tried that make sure that you restart the browser.

Then manually type in https://www.hmrc.gov.uk (don't use a favourited link)
Click self assessment from the left hand side (green box) and make sure you manually type in the details

hth

glider3560

Why have you left it so late to file the return? If you didn't work, then it should have been fairly simple to complete the form earlier in the year.

nikki2804

If its asking you to enrol then its generally the wrong user id and or password. Unfortunately I don't have access to the system (and obviously even if I did I couldn't check it for you) but its a generic error which either happens for 2 reasons.

1. wrong user ID and password
2. a cached page

Hope you get it sorted.

nikki2804

Final thought - you didnt try to register again at any point did you?

On the page where it asks you to enrol click log out and then attempt the log in again!

User ID that your using, is it the one on the blue card? Either 12 numbers or a mix of numbers and letters
Password - between 8-12 characters (both numbers and letters)

nikki2804

No problem.

Did you reset them by email or post? Sorry I;m not trying to be nosey, just trying to think of every avenue that may be causing the problems (have seen this one so many times before!)

BTW there open until 10pm up until the deadline (staff dependant of course)

nikki2804

oliviaolivia12345 wrote: »

When I try to reset, it days it doesn't recognise my detials.. they are all correct, I have double checked again and again..

Okay, what are you trying to reset? password? or user ID?

What are you entering i.e. postcode or NINO (im not asking for the details just incase anyone thinks I am lol)

The email that you are entering is it the one you registered with?

scoobs02

Why did you wait so long to file online??? Youve had the chance to submit your return since April 2009. I have no sympathy for people who leave it late.