Contract Ended Dec yet still require 30 days notice.

MasterPJ

This made me laugh.

I personally hate the Mobile Phone Company Orange. (Thats an opinion.)

Thought today they did give me a laugh and yet again are going to force me to waste me time on them. My contract ended on December. Yet to my supprise it did not and come January I was hit with another phone bill.

Apparently even though it ended in December I still need to give them 30 days notice of cancellation. I suspect there is maybe some fine print somewhere that allows them to do this. But is this normal? Are they just pulling my leg or are they allowed to do this?

I have a right mind to go tell them where to shove it - but I have to play nice to get my PACC code out of them

Thanks,

rachyrach2k

It is standard with all mobile companies that you have to give 30 days notice even if the minimum contract period has ended

MrRincewind

Once your contract term is over, you go onto what is called a rolling contract, You could have aways given notice in November and had your contract finish in December when your actual term finished,

To be honest, I`m on the side of the mobile companies with this, if they just ended the contract on the final day of the contract, These forums would be full of people screaming blue murder because they can`t get there PACs because the company has cut them off.

InaPickle

My mum's having something similar with 02 at the minute. It's disgusting. Surely a contract is a contract and ends when it ends? If we asked them to terminate early they would invoke the 'It's an X month-long contract - you can't do that' line. :mad:

AngryDog

If you no longer wish to continue with Orange AFTER the date your contract ends, then you must give them 30 days notice BEFORE your end date. If you do not, then as above, you enter a 30 day rolling contract, so are still required to give them 30 days notice.

It'll all be in your T&C's when you took out the mobile phone contract.

This, I am pretty sure, is standard across all networks, and imo, quite right too, as has been posted above, if they simply cut people off on their end date, the complaints they'd get, and that would get posted here etc, would be plentiful!.

Damned if you do, damned if you dont!

AngryDog

InaPickle wrote: »

My mum's having something similar with 02 at the minute. It's disgusting. Surely a contract is a contract and ends when it ends? If we asked them to terminate early they would invoke the 'It's an X month-long contract - you can't do that' line. :mad:

Look at it this way, its the same with companies like Sky etc. When your initial 12 month contract ends, if they cut your Sky tv off, how upset would you be?

withabix

The contract periods are MINIMUM periods, not ABSOLUTE periods.

Nobody is being conned, you just aren't reading your contracts. Your fault.

terric09

Hmmm having been with orange for far too long already I do have to ask the question of you "terms and conditions" ranters as to whether any of you have actually tried accessing them, I tried today online there are pages & pages of t&c's.

MasterPJ

Apologies your quite right

I should have read the T&C's on the website (Didnt think they would be there but yes they are). I assumed it worked like many servies I have paid for in the past: I pay for the gym for x months I get it for x months.

You may be angry but by law I think it should be an opt-in option by law. Like how tick the box for the terms and conditions. That way people who want it get it and who dont dont. It saves all problems. I only found out I was paying my mobile after that time due to it showing up on my accounts.

If I didnt check my accounts I would have been paying it for months without knowing. I doubt they would have sent a letter to you if you hadn't used any of your bundle at all.

So one side you have the upset people who get disconnected and the other you have people who are unknowingly paying for something they are not using.

An opt-in option solves all this.

E.g. Do you agree that at the end of the minimum period this contact, you will continue to be charged untill you give 30 days notice.

DarkConvict

This caught me out too, but i asked for my PAC and left anyway so it didnt seem to matter.

It is in all phone contracts (as you have now read) that written notice of 30 days is required. So you could write 12 months in advance stating you want it to end. Otherwise you go to 30 day rolling (as you need 30 days notice to cancel)

mobilejunkie

In actual fact I have found orange (apart from when I first used them!) to be far better than most; they always accepted notice by phone without the need to write in.