PPI Help

di3004

thunders79 wrote: »

Right, i'm on the case now. Going to sit and do my letter.

Heres to another long journey! lol

Thanks again. I will keep you posted. (or I may be back for more help in about 10 minutes! lol)

x

lol cool......:D:T.
That's fine we are here.....will be back and forth anyway. lol. X

thunders79

di3004 wrote: »

lol your most welcome.:A;)
Aviva are actually the same contact as Norwich union, if you go back to the link I posted of their details and I think its on the home page, there is info stating that Norwich union are these now in their own words.;)

Completed the complaints form and sent them the letter via email. xx

di3004

thunders79 wrote: »

Completed the complaints form and sent them the letter via email. xx

Fantastic, if you hear nothing by say next week, chase them up.;) X

thunders79

di3004 wrote: »

Fantastic, if you hear nothing by say next week, chase them up.;) X

Hi

Thanks. Will do.
Did you contact the insurer prior to going through the FOS? I am thinking what happens if they come back to me saying it wasn't actually them that sold me the insurance?

How long did yours take?

di3004

thunders79 wrote: »

Hi

Thanks. Will do.
Did you contact the insurer prior to going through the FOS? I am thinking what happens if they come back to me saying it wasn't actually them that sold me the insurance?

How long did yours take?

Yes I did as a normal reclaiming procedure, the chances are they will come back to say they were not responsible, but the FOS are trying to make them responsible as well, and these would have been governed, and of course many have still been successful with going the insurer direction.

But at least you will not be turned away from the FOS.

When I requested for as copy of my policy, it arrived about 10 days or so after, then I emailed as well has sent an hardcopy in the post to the Insurer, who were Hamilton, yet through Aviva like yourself, they got back within a few days.
I sent all my details with a complaints form to the FOS, with the letter from Hamilton (copy), in October 09, they have kept me updated though to let me know it will be passed on to an adjudicator in due course.;)