PPI Help

di3004

You mention Paragon loans, (sorry I thought it was Pinnacle going by your other post) lol, in this case Paragon should supply you with the details of the policy which should include the Insurers details.

thunders79

di3004 wrote: »

You mention Paragon loans, (sorry I thought it was Pinnacle going by your other post) lol, in this case Paragon should supply you with the details of the policy which should include the Insurers details.

Hi,

Yes that was my mistake, I wrote Pinnacle instead of Paragon.

Blimey, I have been looking at that many pieces of paper today that I have lost the plot! lol

So do you suggest I write to Paragon or phone them? Given that my loan was in 2004 it may take some digging around?

Do i just tell them that I had a loan in 2004 and was wondering who the ppi was with?

sorry to keep asking so many questions. (This is before I even start filling in my FOS form! lol)

thunders79

di3004 wrote: »

You mention Paragon loans, (sorry I thought it was Pinnacle going by your other post) lol, in this case Paragon should supply you with the details of the policy which should include the Insurers details.

Hi

Me again!...... Right, just found the Loan Payment Protection which was life only and only in my husbands name hence it being a joint loan in both of our names. It only covered us for 5 years even though our loan was for 10 years.

It says that we were insured with Norwich Union Life & Pensions Limited. A member of the Aviva Group.

Now what do I do? Do I write directly to Norwich Union or go to the FOS? If I go to Norwich Union what kind of letter do I send? one of Martin's templates or one of my own?

This one seems rather complicated. :eek:

di3004

thunders79 wrote: »

Hi,

Yes that was my mistake, I wrote Pinnacle instead of Paragon.

Blimey, I have been looking at that many pieces of paper today that I have lost the plot! lol

So do you suggest I write to Paragon or phone them? Given that my loan was in 2004 it may take some digging around?

Do i just tell them that I had a loan in 2004 and was wondering who the ppi was with?

sorry to keep asking so many questions. (This is before I even start filling in my FOS form! lol)

lol not to worry, yes I would definately put it in writing.

If you have the account number for when Click sold you this write the account number on the letter, this will make it easier for them to track any info down on your account.

And ask away that's what we are here for lol.:D;)

di3004

thunders79 wrote: »

Hi

Me again!...... Right, just found the Loan Payment Protection which was life only and only in my husbands name hence it being a joint loan in both of our names. It only covered us for 5 years even though our loan was for 10 years.

It says that we were insured with Norwich Union Life & Pensions Limited. A member of the Aviva Group.

Now what do I do? Do I write directly to Norwich Union or go to the FOS? If I go to Norwich Union what kind of letter do I send? one of Martin's templates or one of my own?

This one seems rather complicated. :eek:

Cool.........:T:T, right then so you write to Norwich Union then on this, with help from the template letter from this site if you want to, check the link here:
http://www.moneysavingexpert.com/reclaim/ppi-loan-insurance
You will find templates to help you through this, I would though change in your own words, also to them being the insurer, make them aware that you believe that these are also responsible and give your reasons as you have done above, and anything you find in the above link where there is also a checklist of reasons for mis selling.
Post by recorded delivery.

Found some details here as well, even though it states existing customers, there is a complaints form.
http://www.aviva.co.uk/existing-customers/form/complaint

And the address:
Aviva
PO Box 4
Surrey Street
Norwich
NR1 3NG

And email:
You can email us at [EMAIL="helpdesk@aviva.co.uk"]helpdesk@aviva.co.uk[/EMAIL] †. Please include your full name and policy number (if you have one).

Contact phone details:
01603 622200*

They have 8 weeks to respond in full, if they do not uphold in your favour then like most of move this on to the FOS.

Keep us posted so we can help you step by step.;)
Good luck.

thunders79

di3004 wrote: »

Cool.........:T:T, right then so you write to Norwich Union then on this, with help from the template letter from this site if you want to, check the link here:
http://www.moneysavingexpert.com/reclaim/ppi-loan-insurance
You will find templates to help you through this, I would though change in your own words, also to them being the insurer, make them aware that you believe that these are also responsible and give your reasons as you have done above, and anything you find in the above link where there is also a checklist of reasons for mis selling.
Post by recorded delivery.

Found some details here as well, even though it states existing customers, there is a complaints form.
http://www.aviva.co.uk/existing-customers/form/complaint

And the address:
Aviva
PO Box 4
Surrey Street
Norwich
NR1 3NG

And email:
You can email us at [EMAIL="helpdesk@aviva.co.uk"]helpdesk@aviva.co.uk[/EMAIL] †. Please include your full name and policy number (if you have one).

Contact phone details:
01603 622200*

They have 8 weeks to respond in full, if they do not uphold in your favour then like most of move this on to the FOS.

Keep us posted so we can help you step by step.;)
Good luck.

Wow, you are a star! thank you thank you than you! Do you think its best to write to Aviva rather than Norwich Union then?

marshallka

thunders79 wrote: »

Wow, you are a star! thank you thank you than you! Do you think its best to write to Aviva rather than Norwich Union then?

Just to add to your excitement here, I know of someone that complained to the insurer Aviva about a credit card PPi and won.:beer:

di3004

thunders79 wrote: »

Wow, you are a star! thank you thank you than you! Do you think its best to write to Aviva rather than Norwich Union then?

lol your most welcome.:A;)
Aviva are actually the same contact as Norwich union, if you go back to the link I posted of their details and I think its on the home page, there is info stating that Norwich union are these now in their own words.;)

di3004

marshallka wrote: »

Just to add to your excitement here, I know of someone that complained to the insurer Aviva about a credit card PPi and won.:beer:

That is brilliant news.:T:T

thunders79

di3004 wrote: »

lol your most welcome.:A;)
Aviva are actually the same contact as Norwich union, if you go back to the link I posted of their details and I think its on the home page, there is info stating that Norwich union are these now in their own words.;)

Right, i'm on the case now. Going to sit and do my letter.

Heres to another long journey! lol

Thanks again. I will keep you posted. (or I may be back for more help in about 10 minutes! lol)

x