Virgin Holidays Trip to Disneyland Florida

andyford2000

I am just going through my booking with Virgin Holidays;


We are staying at the Disney Caribbean Beach Resort; I have been informed that we now have to purchase park tickets to access the Disney Parks.


It states on the Virgin Website under the the hotel standard facilities that park hopper tickets are included.

On contacting Virgin Holidays directly asking about about this, they state that no park tickets are included and will beed to be purchased, costing just over a further £1000.00. They say that its a error on the website.

Anybody know where we stand legally on this one.

any help would be most appriciated

Andy

Mr_Lahey

andyford2000 wrote: »

I am just going through my booking with Virgin Holidays;


We are staying at the Disney Caribbean Beach Resort; I have been informed that we now have to purchase park tickets to access the Disney Parks.


It states on the Virgin Website under the the hotel standard facilities that park hopper tickets are included.

On contacting Virgin Holidays directly asking about about this, they state that no park tickets are included and will beed to be purchased, costing just over a further £1000.00. They say that its a error on the website.

Anybody know where we stand legally on this one.

any help would be most appriciated

Andy

I have to be honest i have never know Virgin throw in free park tickets.

Can you post the link to where it says they'll give you them, ill have a look at it for you. I am however inclined to think you have misread it to say something like 'transportation to hop is provided free' - Which it is.

andyford2000

Disney's Caribbean Beach Resort
You are here:

• Florida
• Orlando
• Walt Disney World Resort

Disney's Caribbean Beach Resort

V Hot Deal! Prices from just £834 for departures before 11/03/2010


Rating:





Facilities include:

• Free parking
• No Smoking
• Bar
• Swimming Pool
• Disney park hopper pass

At a glance

• Situated in the EPCOT Resort area
• Unlimited WALT DISNEY WORLD transportation
• FREE Disney Dining available (selected travel dates apply)

Hotel location

Loading Hotels...


Virgin's View

Not only have Disney managed to bring the ambience of the Caribbean to Florida, they've brought the beaches too! This resort is split into 6 Caribbean islands, each with its own pool and stretch of white sandy beach. Whilst mums and dads soak up the sun, the kids can climb, slide and play to their hearts content at Parrot Cay, a full acre of fun in the middle of Barefoot Bay. There are also playgrounds on the beaches of Barbados, Jamaica and Trinidad, ensuring everyone is kept happy! Colonial-style buildings and swaying palm trees add to the vibe, as do lush gardens, warm breezes and the distant sound of steel drums. There are bikes for hire, nature trails, a lively shopping bazaar, food court and table-service dining - making this the perfect all-round family destination. Where is it?

In the EPCOT Resort area. Transfer time from airport: 30 min.
Getting around

Use of the WALT DISNEY WORLD Transportation System included. FREE parking.
Eats and drinks

OLD PORT ROYALE (food court counter service), SHUTTERS (restaurant, dinner only), BANANA CABANA Pool Bar (serving snacks). Around the World dining reservation service.
Fun and games

6 Pools, 1 Themed Pool with water slide and 1 Child water play area, whirlpool, nature walks, jogging trail, 'Parrot Cay' children's playground, video games arcade. White sand beach around lake. Bike and boat rentals, marina, volleyball court.
Handy stuff

Valet and coin laundry (local charge). 2 Disney-themed shops. Hairdryer, iron and board on request. Babysitting services (local charge).
Wheelchair access

Wheelchair-accessible rooms with 1 king-size bed and roll-in shower.
Room info

2,112 rooms on 2 floors in 5 villages with no lifts. All with air-conditioning, TV, coffee maker and safe. Rooms with 2 double beds or 1 king-size bed, sleeping max 4 persons plus 1 child aged 2 years and under, in cot.
Additional information


ALL WALT DISNEY WORLD HOTELS ARE NON-SMOKING.

hairy_g

Mr_Lahey wrote: »

I have to be honest i have never know Virgin throw in free park tickets.

Can you post the link to where it says they'll give you them, ill have a look at it for you. I am however inclined to think you have misread it to say something like 'transportation to hop is provided free' - Which it is.

The OP has read it correctly,
It's on this page:

http://www.virginholidays.co.uk/brochures/florida/holidays/orlando/walt_disney_world_resort/disneys_caribbean_beach_resort/

Right hand side, under the heading "Hotel Facilities", Includes a Ticket symbol so I too would have expected them to be included.
If not then it's a little misleading.

andyford2000

It wont let me post the link i looked at,

but it clearly says

Facilities include:

• Free parking
• No Smoking
• Bar
• Swimming Pool
• Disney park hopper pass

how can i post the link for people to check

LEJC

ON THE WEBSITE
listed under hotel facilities

Car Included
Free parking
No Smoking
Bar
Swimming Pool
Disney park hopper pass
Wheelchair Access

That seems to me as if it would be included....have you actually booked the holiday? If so I would continue to try and obtain the passes as although it is a possible mistake they may honour it or at least meat you some of the way towards the cost...

LEJC

I have clicked and got this info from the link in hairys post above....

andyford2000

i know what your saying,

but when i did the booking i went through everything and it said that park hopper tickets included. this was from the link in the booking process. i have just checked through the booking system and its defo still there.

this site wont let me post a link for some reason, can i mail someone the correct link for them to look at please

andyford2000

the question is, where do i stand legally, this is the main reason we booked this hotel

hairy_g

andyford2000 wrote: »

i know what your saying,

but when i did the booking i went through everything and it said that park hopper tickets included. this was from the link in the booking process. i have just checked through the booking system and its defo still there.

this site wont let me post a link for some reason, can i mail someone the correct link for them to look at please

You can't post links until you have enough posts. however, when composing your reply in the grey box you can put the link in there, then put spaces in between the www. and the rest of the link. It should allow this.

Sorry can't help out on the legal side.

andyford2000

its ok, people have seen now what it says, though i was imagining that i misread it at first, but its clear as day, so just need advice now on how to proceed. basically they told me tough, its an error. All the same an error maybe, but surely because i have booked the holiday with that understanding, surely its part of the contract i have under taken with them ????????