Carrington Carr Broker Fee and income protection Miss Sold - Reclaim Help

jo.reyno

i've had the same letter as you oliviasmummy,and pretty much the same circumstances-i've started looking into it and found out about them going into administration, will this affect me claiming and who do i complain to?all seems very intimidating at the moment and not sure what to do!any guidence would be really appreciated thanks

oliviasmummy

Yeah I heard about them going into administration but I don't think that includes L&G ??? Guess we won't be able to claim broker fee back though

dunstonh

I've received a letter this week from Martin Kaye solicitors saying that they have found that the single premium PPI we were sold by AWD IN 2007 may have been mis-sold this was for £7537 added to our mortgage we have never claimed and were told we had to have this even though both of us would get full sick pay for 6 months and half pay for a further 6 months what do I need to do to claim this myself rather than going through a solicitor ??

Solicitors are not allowed to cold call. So, I wouldnt use a company that breaks the rules to get your business.

If it was an L&G plan after they were L&G reps then you complain to L&G. If it was before their L&G link up then it isnt looking good.

oliviasmummy

Solicitors are not allowed to cold call. So, I wouldnt use a company that breaks the rules to get your business.

If it was an L&G plan after they were L&G reps then you complain to L&G. If it was before their L&G link up then it isnt looking good.


when was the L&G link up?? Im confused. I need to have a look through my paper work.

magpiecottage

oliviasmummy wrote: »

Solicitors are not allowed to cold call. So, I wouldnt use a company that breaks the rules to get your business.

I wonder how they got details of this PPI too - unless they are unlawfully processing personal Data.

I wouldn't use a company that breaks the law to get your business either!

Clearly for cases relating to the period when PPI was FSA regulated then L&G will have to answer the complaint but for earlier cases you MAY be able to take the PPI insurer (be it L&G or somebody else) to FOS if you paid a fee to Carrington Carr and they did not disclose that they would be paid commission from the insurer.

This is because if you pay a fee to somebody to arrange a service with a third party and they take a secret commission the law deems that to be a bribe.

Your case would then hinge on whether the fee was for the whole service or just the loan. This is because there is no requirement to disclose commission (leaving aside FSA rules) if you arrange something and do not charge (on the grounds that it is fairly obvious they are going to want somebody to pay them for their services).

If you WERE told Carrington Carr would be paid commission but not how much, then you would be reliant on the case of Wilson v Hurstanger. In that case (which was for a loan) the broker told Wilson that Hurstanger would pay a commission despite Wilson paying a fee to the broker but not how much the fee would be. The court decided this had prevented Wilson from making an informed decision and ordered Hurstanger to refund the commission.

If FOS upheld your complaint on the Hurstanger rule you would probably only get the commission back by it is likely to be quite substantial.

oliviasmummy

The letter I received was from Martin Kaye solicitors who were the solicitors we used at the time to deal with our mortgage is says on the letter they are unable to deal with it but recent changes mean they have to let me know I may have been mis-sold. We did pay a fee to carrington car(AWD) but was never told they would receive any commission from this? Could I claim for the broker fee and the PPI. Gonna dig my paper work out tonight and fill in the questionnaire. I believe I have to send this to L&G? I want to claim on the grounds that we were told we had to have this PPI and were not offered a monthly policy but told we had to have this single PPI which was added onto our mortgage causing further debt which is being paid off over the term of the mortgage(30years).

Any assistance you could give me on filling in the questionnaire would be much appreciated. Ive had a look at the free guide but not sure exactly on what wording to use in reasons for claiming and reason for complaint.

ado

Has anyone mentioned in this thread that CC have just entered administration?

https://forums.moneysavingexpert.com/discussion/comment/52079201#Comment_52079201

http://www.insidermedia.com/insider/midlands/67960-carrington-carr-home-finance-enters-administration/index.html

oliviasmummy

I knew they had day after I received my letter not sure how it will effect my claim more than likely the claim for the brokers fee??

oliviasmummy

Well I've been through all our paper work this evening and found the policy documents for the single premium we paid for, however I'm now even more confused (not hard I know). The certificate for the payment protection with D&D homecare says that the elements of insurance protected are disability and unemployment yet the illustration quote I still have says accident, sickness and unemployment so I'm not sure if they have actually paid for a policy that doesn't actually match what we were quoted for even though it's the same price to the penny is it just the wording that's different? The policy says 24*monthly benefit for accident and sickness and 12 monthly benefit for unemployment. If its covered for 24 months should I just claim on the basis of being sold the single premium rather than having the monthly option or include that we both would have received full sick pay for 6months and half pay for a further 6months from each of our employers does this count as an overlap??

oliviasmummy

I believe the policy I have matches the illustration document the disbility element is the same as accident and sickness from what I can find. So Im going to fill in the questionnaire and send to Legal & General tomorrow once completed and signed is the address on the thread correct does anyone know?