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Barclays Bank

2

Comments

  • natweststaffmember
    natweststaffmember Posts: 12,063 Forumite
    jamming wrote: »
    Letter received from Barclays 6th Feb. 2010 credit card now cancelled. Is this correct?

    Have they refunded charges and then closed the account or are they sending the account to debt collection?
    I have not worked for NatWest Bank since February 2009

    This username is no longer active.
  • jamming
    jamming Posts: 28 Forumite
    No monies refunded, acct not sent to debt collection. Went to local branch who is awaiting response from fraud dept. Awaiting appt from solicitors.
  • jamming
    jamming Posts: 28 Forumite
    Went police officer still on sick leave nobody dealing with caseload.
  • hicskis
    hicskis Posts: 185 Forumite
    Get it all in writing - now. If you make a phone call or visit follow it up immediately with a letter. If the police officeer is off sick - doesn't matter - there's a case number.

    I might well agree with natweststaffmember that a family member or friend is behind this. Cloning the card is one thing but to have personal details is another. The majority of Identity Theft crimes in the UK are carried out by someone you know.
    Disclaimer - Info about the law is designed to help users safely cope with their own legal needs. But legal info is not the same as legal advice -- the application of law to an individual's specific circumstances. Although I go to great lengths to make sure my info is accurate and useful - please seek the advise of a lawyer before you act..
  • Premier_2
    Premier_2 Posts: 15,141 Forumite
    10,000 Posts Combo Breaker
    jamming wrote: »
    Went police officer still on sick leave nobody dealing with caseload.
    Come now, the police force has more than one individual in it.

    Ask to speak to his sergeant if necessary, and if he's not available his superiour and if he's not available ... well you get the drift.
    "Now to trolling as a concept. .... Personally, I've always found it a little sad that people choose to spend such a large proportion of their lives in this way but they do, and we have to deal with it." - MSE Forum Manager 6th July 2010
  • hicskis
    hicskis Posts: 185 Forumite
    I agree - see if you can see the CCTV footage - maybe you can identify the perp
    Disclaimer - Info about the law is designed to help users safely cope with their own legal needs. But legal info is not the same as legal advice -- the application of law to an individual's specific circumstances. Although I go to great lengths to make sure my info is accurate and useful - please seek the advise of a lawyer before you act..
  • jamming
    jamming Posts: 28 Forumite
    Not sure why credit card now cancelled. Any answers?
  • jamming
    jamming Posts: 28 Forumite
    As previously stated Barclays were not willing to refund any monies until the police has done their investigation, which will not take place until the officer returns from sick leave, as there is nobody to cover the offiers work load. I have written a letter of complaint to take to the police station tomorrow.
  • jamming
    jamming Posts: 28 Forumite
    Tried to use debit card today which was declined, found this strange . Tried card in an ATM which was taked. Went to Barclays informed account closed letter in post no reason/s given. Every where I go for advise I feel as if I am banging my head against a brick wall. Will notify ombudsman monday
  • natweststaffmember
    natweststaffmember Posts: 12,063 Forumite
    jamming wrote: »
    Tried to use debit card today which was declined, found this strange . Tried card in an ATM which was taked. Went to Barclays informed account closed letter in post no reason/s given. Every where I go for advise I feel as if I am banging my head against a brick wall. Will notify ombudsman monday
    Ask the FOS for advice because they have effectively said you got the money, they have effectively said you are a liar and they have shut your account in spite of an ongoing police investigation. It is unreasonable for them to do this.
    I have not worked for NatWest Bank since February 2009

    This username is no longer active.
This discussion has been closed.
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