Money taken from my son, not the father, who to complain to

cinders59

Thanks for all your help. No we have a uncommon surname, to dowith what a bird is covered in!!,
nothing like this has happened to us before, but I am writing a letter of complaint to both the CSA and my MP. And I need to find out if my son had a Court Order against him. I was told no by the CSA, but am not so sure.
My son is a civil servant so you can guess where he works without me posting it here, and their policy is that if a CO is obtained they do not have to inform my son they are taking money off him.

I am sorry if I have caused a big fuss on this forum. This is all new ground to us, and I trust the MSE site

shell_542

DUTR. My posts were in support of the OP. I'm not surprised they slapped a DOE on her sons wages without getting any response from him simply because they did it to another poster only a shirt while ago. I don't know if you've not been on and missed the post ... but there was a post very similar not long ago. Only being he was the NRP but the PWC had given the CSA the wrong address (If I Remember Correctly). So because they had no reply from the NRP and no details given, they assumed paternity, made a decision on an amount to take and attached a DOE. First he knew was when he got his wages that month.

It's scary that it is starting to happen more often judging by this forum.

Have up to 40% of your wages deducted before you even seen them (when knowing nothing about it, not because you've been ignoring letters from the CSA) is bad enough but having them deducted because the CSA have ASSUMED you are a person you are not is terrible.

Yes, he should have his money back asap ... but personally, I wouldn't let that be the end of it. They shouldn't be allowed to do make that kind of mistake. At all.

Imagine the uproar if a debt collection agency got the rights to attack a DOE on someone wages and decided to trace people by name only, adding DOE's on the wrong people left right a centre?

Hope you and your son get it sorted quickly OP x

DUTR

I am in support of the OP too, it just surprises me that the focus seems to be on compensation as opposed to getting a re-imbursement like.....yesterday.

shell_542

That attitude seems to be coming from other posters though, not the OP.

It needs to be brought to theirs and higher bodies attention though, IMO. A simple "oh well sorry, we'll geet the money back when we can" is not acceptable. That money should have been returned immediately. It is of no concern of the OP's son that it has gone to the PWC already. The ability to get the money back straight away, in form of a bank transfer or even cheque, is there. It just means someone higher up having to pull their finger out.

shell_542

They must have a bank account where these "£50" compensation payments come from. They could use that t pay it back immediately.

DUTR

shell_542 wrote: »

That attitude seems to be coming from other posters though, not the OP.

It needs to be brought to theirs and higher bodies attention though, IMO. A simple "oh well sorry, we'll geet the money back when we can" is not acceptable. That money should have been returned immediately. It is of no concern of the OP's son that it has gone to the PWC already. The ability to get the money back straight away, in form of a bank transfer or even cheque, is there. It just means someone higher up having to pull their finger out.

And this episode would make a great media story, get the radio/newspapers aware, bet it would be resolved PDQ.

RedSky

Is all particularly worrying when the CSA have plans to use Deduction Orders (take money straight from bank accounts) as a first means of payment for child maintenance, see Q65 from http://www.publications.parliament.uk/pa/cm200910/cmselect/cmworpen/uc118-i/uc11802.htm . Then in Q66/67 the Chief Exec admits he has not made himself aware of any resulting errors from these new collection processes. Wonder if that is because they never happen or because they are not of importance.

Sensemaya

RedSky

THANK YOU so much for posting the link. I just love it when the Select Committee have a go at the CEO and his cronies. Haven't had time to read it all through, but this quote made me smile.

"Q18 Chairman: I hear what you are saying; I understand what you are saying; I hope that what you are saying turns out to be true, but this Select Committee and its predecessors have heard similar prognostications since 1993, most of which did not turn out to be right. So you will understand the slight scepticism because what you are projecting is ten years from now. Some of us might still be here, some of us might not. Can I ask you a question here? In the history from 1993 up to this year, say, at what point did the amount of maintenance that you collected exceed the costs of collecting that maintenance?"

I could go on quoting for ages. "slight scepticism" "Some of us might still be here, some of us might not." Indeed!:T:rotfl::eek:

Edit: OK I'm getting annoyed now.

"We are effectively are a bank - we take money in, we give money out - so a banking system. We manage cases; so there is a case management system on the front of it. So, actually, the costs are really only in the integration of those and the relatively small amount of customisation that would be needed for our people to actually interact with our customers. "

So why don't they provide monthly statements for PWC and NRP just like banks do for their customers. What is so hard about that?

Sorry about this, but it just makes me so frustrated.

RedSky

Reading these publications highlights the need for us all to flood the CSA and our MPs with our complaints. According to the quarterly statistics for December 2009 (released today), the CSA only received 6100 complaints last quarter. They obviously need to receive a lot more to understand their clients are not happy.

http://www.childmaintenance.org/en/pdf/qss/QSS%20December09.pdf

no_pennies

so there still doing this !! this happened to my brother ten years ago he had money deducted from his wages and a phone call to his then 8 month pregnant wife to tell him he had to pay maintenance for a child ,his wife was distraught he had to come home from work to sort it all out- he went ballistic with them they wouldnt tell him who the supposed child was or who the mother was , it took him ages to sort out that they had the wrong man and the best they did was to send flowers to his wife for upsetting her so much how kind