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Money taken from my son, not the father, who to complain to
Comments
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Actually I have 2 small grandchildren
Thanks To all for their adviceThanks to all who post comps
ITV winners membersclub#20 -
DUTR
Sit back and read the 1st post
It turns out the Mother of this child who lives in York, didn't know the DOB of the father, so when the CSA did a check on the name and DOB, my son was top of the list, even though, their middle names are different, and the other boy had changed his name 7 years ago and he didn't tell this girl.
There is a clue in the above it was a case of mistaken identity on the CSA's part .
So why shouldn't the poor guy not get compensation from them .
Because....once his name came out of the hat, they would have contacted him at his address, then he would have had opportunity to dispute paternity , this little part of the episode seems to be conveniently 'forgotten' by the OP, there are plenty of customers on the forum, how many just woke up one day and a DEO was atteched without absolutely NO previous correspondance from the CSA whether correct or incorrectly?0 -
Because....once his name came out of the hat, they would have contacted him at his address, then he would have had opportunity to dispute paternity , this little part of the episode seems to be conveniently 'forgotten' by the OP, there are plenty of customers on the forum, how many just woke up one day and a DEO was atteched without absolutely NO previous correspondance from the CSA whether correct or incorrectly?No not one letter, or phone call.
As of yet no comp. I had another call today saying the money might not be put back into his pay straight away as it is in the process of being sent to the girl. but was assured it would be paid back ASAP.
I was assured that there would be no more taken out of his pay, as there was a monthly payment of £165 against him.
They are ringing again on Fri to see if They managed to get the money back to him.
I will then take it from there.
We are still in disbelief that this has happened
Juleef Confirmed it post 30 there was no communication from the CSA
Your case must be one of many ok ones0 -
As julieef stated, the correspondence went to the real father's address, as provided by the PWC. He will have received the notification of the DEO, and unsurprisingly (as he would have seen it had someone else's National Number on and employer details - possible breach of data protection for you to take up, julieef?) he ignored it.
This is what I think happened; the PWC did not know the NRP's national insurance number, so a search would have been done using name and date of birth provided by her, which threw up julieef's son's national insurance number as he has a similar name and date of birth. This national insurance number was then submitted to HMRC who informed the CSA where julieef's son was working. No tracing of the NRP address was needed as the PWC had provided it already.
I find it shocking that more in depth checks weren't made to confirm the CSA had the right person.
As for telling julieef that the money might not be refunded straight away because it was being sent to the PWC - that is not his problem! They should refund it immediately from CSA funds - they do have the ability to do this.
julieef, I would definitely request compensation for this gross incompetence and question whether your son's personal details were sent to the actual NRP. If he was sent a copy of the DEO, they will have been.0 -
Juleef Confirmed it post 30 there was no communication from the CSA
Your case must be one of many ok ones
If you notice from the respondants Shell 542 also picked up on the point, the OP had answered since then and it was only later where it was eventually mentioned that there was no correspondance which should have been more the headline to the story. Otherwise the csa may as well just put a deo on every working male just for the heck of it. If the mistake was of the magnitude that the OP suggests then I could not see why they would sit back and let the csa take their time to resolve the matter, as it would be a no brainer to resolve and I'm sure we would have learned of many more cases where a guy wakes up to find a deo on his salary.0 -
CSA_Debt_Bod wrote: »As julieef stated, the correspondence went to the real father's address, as provided by the PWC. He will have received the notification of the DEO, and unsurprisingly (as he would have seen it had someone else's National Number on and employer details - possible breach of data protection for you to take up, julieef?) he ignored it.
This is what I think happened; the PWC did not know the NRP's national insurance number, so a search would have been done using name and date of birth provided by her, which threw up julieef's son's national insurance number as he has a similar name and date of birth. This national insurance number was then submitted to HMRC who informed the CSA where julieef's son was working. No tracing of the NRP address was needed as the PWC had provided it already.
I find it shocking that more in depth checks weren't made to confirm the CSA had the right person.
As for telling julieef that the money might not be refunded straight away because it was being sent to the PWC - that is not his problem! They should refund it immediately from CSA funds - they do have the ability to do this.
julieef, I would definitely request compensation for this gross incompetence and question whether your son's personal details were sent to the actual NRP. If he was sent a copy of the DEO, they will have been.
Well done
Breach of data protection as well .
Would this make the papers ?
Also would his data protection prints be refused due to their mistakes ?0 -
CSA_Debt_Bod wrote: »As julieef stated, the correspondence went to the real father's address, as provided by the PWC. He will have received the notification of the DEO, and unsurprisingly (as he would have seen it had someone else's National Number on and employer details - possible breach of data protection for you to take up, julieef?) he ignored it.
This is what I think happened; the PWC did not know the NRP's national insurance number, so a search would have been done using name and date of birth provided by her, which threw up julieef's son's national insurance number as he has a similar name and date of birth. This national insurance number was then submitted to HMRC who informed the CSA where julieef's son was working. No tracing of the NRP address was needed as the PWC had provided it already.
I find it shocking that more in depth checks weren't made to confirm the CSA had the right person.
As for telling julieef that the money might not be refunded straight away because it was being sent to the PWC - that is not his problem! They should refund it immediately from CSA funds - they do have the ability to do this.
julieef, I would definitely request compensation for this gross incompetence and question whether your son's personal details were sent to the actual NRP. If he was sent a copy of the DEO, they will have been.
For many a shortning of monthly salary would be devastating enough, so a refund would be highest on the priority the compensation would be secondary, if the OPs son is not the intended NRP then to fathom through the csa to open up the account and deal with the case in itself would be very difficult, it's bad enough contacting them when they have all the correct details.
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If you notice from the respondants Shell 542 also picked up on the point, the OP had answered since then and it was only later where it was eventually mentioned that there was no correspondance which should have been more the headline to the story. Otherwise the csa may as well just put a deo on every working male just for the heck of it. If the mistake was of the magnitude that the OP suggests then I could not see why they would sit back and let the csa take their time to resolve the matter, as it would be a no brainer to resolve and I'm sure we would have learned of many more cases where a guy wakes up to find a deo on his salary.
Thank god my names not Smith then
I read the original post carefully and understood what was being said
CSA_Debt_Bod has nailed it by stating what the CSA has done and took the PWC's word for the NRP address .
As for the NI check with HMRC they had an employer even though he was supposed to comute from York to Swansea .
I would have questioned my judgement if i was the CSA officer concerned .
As i said before mistakes happen we are all human .0 -
Thank god my names not Smith then
I read the original post carefully and understood what was being said
CSA_Debt_Bod has nailed it by stating what the CSA has done and took the PWC's word for the NRP address .
As for the NI check with HMRC they had an employer even though he was supposed to comute from York to Swansea .
I would have questioned my judgement if i was the CSA officer concerned .
As i said before mistakes happen we are all human .
Indeed, CSA Debt Bod response would make more sense of the situation, I remember when I got brown envelope , but I sensed it was coming as I had an incorrect correspondance from them some weeks earlier, the commute is quite feasable as I have friends who work away from their home location during the week .
I agree people do make mistakes and we only have the word of the OP as a reference for statement of facts, was just talking to my brother who hates the csa with a passion, but he is of the stubborn ilk where he ignores all letter that don't suit or concern him as his school suggests it is their problem not his, but to me a little inconvenience in the beginning could have saved a lot of inconvenience in the end.
PS as they are in Wales could the NRP party be called Jones?0 -
Indeed, CSA Debt Bod response would make more sense of the situation, I remember when I got brown envelope , but I sensed it was coming as I had an incorrect correspondance from them some weeks earlier, the commute is quite feasable as I have friends who work away from their home location during the week .
I agree people do make mistakes and we only have the word of the OP as a reference for statement of facts, was just talking to my brother who hates the csa with a passion, but he is of the stubborn ilk where he ignores all letter that don't suit or concern him as his school suggests it is their problem not his, but to me a little inconvenience in the beginning could have saved a lot of inconvenience in the end.
PS as they are in Wales could the NRP party be called Jones?
As long as julieef;s son gets his money back asap and at least his mum has been supportive .
If it was my mum i would have had a clip round the ear then questions asked later for making her a granny without telling her .:rotfl::rotfl:
Hope it all works out soon julieef
Ps is your name Jones0
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