Please help! Virgin took payment from someone elses account for 2 yrs now want paymen

leeanng

Dear All

I am desperate! Virgin media have totally shafted us! We set up a direct debit with them 2 years ago and our bills stated paid by direct debit each month so we never checked them. We now discover they set up the DD incorrectly and are trying to make us pay over £2,000 they took from someone elses account. We dont have that kind of money and its their error surely? Please help we are desperate

withabix

They haven't 'totally shafted' you, you've had free Virgin media for the last two years.

They should agree to an instalment plan however, as it's their mistake.

I'm sure you don't need telling to check your statements and payments.

If someone had been taking £80 per month out of your account, you would want it all back at one though, wouldn't you?

What have you got from Virgin that's £1000 per year anyway? If you drop down to the basic package or go back to Freeview, the payments won't hurt so much?

leeanng

Thank you for your reply. I dont dissagree my husband should have checked his account but since when should we be checking statements that state paid! And be concerned that direct debits are being set up incorrectly! I would love to see everyone double check their bills that that state paid! And no they did not offer a payment plan. Thank you for your useless response!

Minxy_Bella

leeanng wrote: »

Thank you for your reply. I dont dissagree my husband should have checked his account but since when should we be checking statements that state paid! And be concerned that direct debits are being set up incorrectly! I would love to see everyone double check their bills that that state paid! And no they did not offer a payment plan. Thank you for your useless response!

The state pays for your telly service?

You'll just have to throw themselves on their mercy but I'm astonished that your OH wouldn't have noticed such a chunk of money NOT being withdrawn from his account every month. I keep track of my money almost to the penny!

spike7451

leeanng wrote: »

Thank you for your reply. I dont dissagree my husband should have checked his account but since when should we be checking statements that state paid! And be concerned that direct debits are being set up incorrectly! I would love to see everyone double check their bills that that state paid! And no they did not offer a payment plan. Thank you for your useless response!

So if your statment's said 'paid'....Who's bill were YOU paying??
Try here,the are VM employees on there who can help.(even me at one point..:p)
http://cablehell.co.uk/forums/index.php?act=idx
Spike,ex VM engineer.

leeanng

They were taking the money from some other Virgin persons account. So all my bills said paid (which they should have as they had all our DD details) but they took it from someone else. Now they find their fault and demand a lump sum!

macman

leeanng wrote: »

They were taking the money from some other Virgin persons account. So all my bills said paid (which they should have as they had all our DD details) but they took it from someone else. Now they find their fault and demand a lump sum!

Which they're quite entitled to do, however you need to negotiate with them to agree repayment over a 2 year period.
I still don't get how you could not notice the DD's were not being collected over 2 years (24 bank statements)? If money is tight, can you not cut down your VM package-£80 a month is a huge amount to spend on it.
It's certainly their error, but the debt is still there.

JCB2020

Tell them you cant afford the one off lump sum payment and agree a payment plan with them as has already been said. You still owe the money!

Get your OH to reconcile his current account, having not done it for 2 years maybe there is another compensating error!

jimkenyon

If OP had kept check on her bank statements then this would not have happened. I think that OP should share blame with Virginmedia, or maybe OP thought it was a free service?

I would assume that OP had budgeted for payments and unless the OP was totally reckless with their finances then they would have noticed that they had more money in their bank account than they should have had and couldn't be bothered to investigate and instead spend the unexpected windfall.

As for resolving the bill for £2000 the OP will have to appoach Virginmedia and agree an installment plan. Payments would be easier if OP reduced level of service bought from Virginmedia.

J3man

Intersting problem especially if you look at it from the other side, someone has paid out £80 -£90 to Virgin and not queried the payment? It took them two years to notice £2000 missing from their account. Another person with very sloppy book keeping.

Jon

pcombo

leeanng wrote: »

Dear All

I am desperate! Virgin media have totally shafted us! We set up a direct debit with them 2 years ago and our bills stated paid by direct debit each month so we never checked them. We now discover they set up the DD incorrectly and are trying to make us pay over £2,000 they took from someone elses account. We dont have that kind of money and its their error surely? Please help we are desperate

So your trying to say over the 2 years you have seen no virgin media direct debts appearing on your account. They cant just take money from someone elses account unless you gave them the info to someone elses account in which case is fraud.