help

dehaani

manda_mckiernan wrote: »

wel i personally wouldnt go to the trouble of taking a perfectly good telly down off a wall to claim it was broking wen it wasnt i worked for dixon's and no that it doesnt work that way, currys said they replaced the rooter and that it worked in the shop, i told dem that if they wud llike to send a tec guy out to my home and i cud show him that the tv was stil not working they told me they couldnt, now if i wasx lying y wud i try caught my self out??

I'm barely able to understand you but I'll try to decipher and address some points.

wel i personally wouldnt go to the trouble of taking a perfectly good telly down off a wall to claim it was broking wen it wasnt
I have seen people do this time and time again. They believe it is faulty but it isn't. Anyway, I didn't dispute that it originally had a fault as you claim they've worked on it.

i worked for dixon's and no that it doesnt work that way
I try to help you and you try to call me a liar? That nice.

currys said they replaced the rooter and that it worked in the shop
I'm not a TV engineer so haven't heard of such a component. I am doubtful though!

i told dem that if they wud llike to send a tec guy out to my home and i cud show him that the tv was stil not working they told me they couldnt
You worked in Dixons? You should know that they will not do a house visit for a 19"

now if i wasx lying y wud i try caught my self out??
I never said you were lying. I was implying that you might be a bit stupid. Thank you for agreeing to prove my point.

manda_mckiernan

apparently they'l give me a replacement if i have the stand, that way they can sell it off in the shop, but they wont repair it again coz they said its working..... but the channels arent tuning in, not only in my home but in my parnets home aswel, i thought at 1st that it was my connection so i got my cable rewirewd, but that made no difference, i tried it in my partners home and there was the same problem,

dehaani

Marty_J wrote: »

And the stand is required to repair the TV because...?

It isn't, never has been.

I worked in Currys for many years and booked a load of TVs for repairs without stands both under warranty and service agreements.

A few exceptions:
If the repair is not carried out within the time limits (4 weeks warranty, 6 weeks coverplan, 21 days whateverhappens) then we'd need to offer an exchange but only when the stand is returned.

The product cannot be repaired.

The product does not have a repair warranty; can't think of a single TV over 15" that this applies to but there are a handful of TVs that Currys cannot book a repair for. They can only offer exchanges.

dehaani

manda_mckiernan wrote: »

apparently they'l give me a replacement if i have the stand, that way they can sell it off in the shop

Then they are being awfully generous. I don't know how you can fault them for that.

manda_mckiernan

I'm in no way stupid, and they can do house visits under certin circumstances, and in this case it is apparently working in there shop but not in my home, the problem cud be solved easly in my case only for thick !!!'s like your self who only thinks inside the box, in a few cases a tec guy can be sent out to a home were a problem is occouring no matter wat size the television......

manda_mckiernan

thats y i was looking for a replacement stand coz the old 1 broke, but i was never able to find 1, i tried to find a website for the company its self but cudn t find 1 for them

dehaani

manda_mckiernan wrote: »

thats y i was looking for a replacement stand coz the old 1 broke, but i was never able to find 1, i tried to find a website for the company its self but cudn t find 1 for them

So you worked for Dixons but didn't know that Logik was their own make?

Come on! Tell the truth!

manda_mckiernan

yes i did work for dixons, and no i cudnt tell you that along with a few others, and also the people i was dealing wit in currys the other day told me they were made buy a differnt company under a different name and thats y i cudnt find a website, not every1 knows everything, well were i worked they didnt, they liked to think the did but they were just as useless as some of the replys i'v got on this

dehaani

Partmaster could probably sell you a stand for £23.

For the record, I don't believe you worked in Dixons unless you were the cleaner, maybe?

manda_mckiernan

i dealt with the book ins on the customer services desk u jack !!! thats how i no they cud have sent a tec out to my home, and i already tried partsmasters, you'v been no help, at all..... i'l find out wat i need for my self, no wonder i cant get anywhere with my problem if its !!! holes like ur self that i'm up agaist....