help

manda_mckiernan

i have a 19in logik television that broke. currys wont give me my money back coz i havent got the base stand, even tho i took out the cover plan, and the insurance company is no help ether, does any1 no were i could get 1, new or second hand, any site i could go on???

pcombo

probably be better posting this thread in consumer forum as it dont really come under technical help and may get a better response.

manda_mckiernan

oh sorry i never even noticed

dehaani

manda_mckiernan wrote: »

i have a 19in logik television that broke. currys wont give me my money back coz i havent got the base stand, even tho i took out the cover plan, and the insurance company is no help ether

Currys won't refund it, why would they? You can't even give them the complete TV back. The product support service makes no difference, it doesn't provide a replacement in the first instance.

Why don't you pursue the product support you bought and get it assessed for repair? If they can't fix it, then they may offer voucher to replace it regardless of the stand.

Most home contents insurance policies don't cover products breaking down, so there's no surprise there. It's an extra you'd usually have to pay for.

Antispam

How long have you had the tv?

Even if it had a stand you might not be entitled to your money back but a repair, partial refunds under sale of goods act

Not having a stand will definitely not give you your money back

dehaani

Antispam wrote: »

Even if it had a stand you might not be entitled to your money back but a repair, partial refunds under sale of goods act

A fair point, the warranty would even allow for a repair without the stand.

When she mentioned CoverPlan, I just assumed the TV was very, very old since the product support in Currys hasn't been called CoverPlan since 2004.

manda_mckiernan

its 2 years old and i took the cover out in currys wen i bought the television, they havent properly repaired it tho because the television is stil not working, and they basicly said there is nothing they can, if they fixed it in the 1st place i wudnt be looking 4 a refund or a replacement.

dehaani

manda_mckiernan wrote: »

if they fixed it in the 1st place i wudnt be looking 4 a refund or a replacement.

To be perfectly honest, in my time at Currys I must have encountered hundreds of people who "claim" their TV is faulty and I would demonstrate it running perfectly in the store.

Virtually every time, it turned out that they just needed a new aerial.

manda_mckiernan

wel i personally wouldnt go to the trouble of taking a perfectly good telly down off a wall to claim it was broking wen it wasnt i worked for dixon's and no that it doesnt work that way, currys said they replaced the rooter and that it worked in the shop, i told dem that if they wud llike to send a tec guy out to my home and i cud show him that the tv was stil not working they told me they couldnt, now if i wasx lying y wud i try caught my self out??

manda_mckiernan

i wudnt mind if they took it back again and tried to fix it a second time but they wont,

Marty_J

manda_mckiernan wrote: »

i have a 19in logik television that broke. currys wont give me my money back coz i havent got the base stand, even tho i took out the cover plan, and the insurance company is no help ether, does any1 no were i could get 1, new or second hand, any site i could go on???

And the stand is required to repair the TV because...?