Tiger-com.co.uk - any info?

panny300

just had email from tigercom

1. You have chosen a Soho offer. This offer includes automatic monthly discount applied to your account for the first 6 months. Your line rental
charge of £45 will be automatically credit each month by £35.01 first 6 months of your agreement. After this period you will receive the
same discount Quarterly in advance by redemption. This means you will receive your discount in advance of the upcoming 3 mobile phone bills
subject to T&c's. Quarterly advance redemption payments will be redeemable at month 7 for months 7,8 &9. month 10 for months 10,11&12.
Month 13 for months 13,14&15. Month 16 for months 16,17&18. Month 19 for months 19,20&21.
2. You will be eligible for a free upgrade on the 21st month of your agreement.
3. Unlimited calls, texts or data subject to fair use policy. If you exceed the stated inclusive services you will be charged at standard rates.

Glasgow
G2 2QZ
Your Account Manager :
Contact CD Limited T/A Tigercom, company registration number SC301076 VAT Registration number 893194975. Data Protection Registration Number Z1880406
0800 999 8899

45.00
35.01
9.99
35.0
anyone see a problem with this,what does the redemtion after 6 months mean

panny300

https://www.tiger-com.co.uk

OneADay

http://forums.moneysavingexpert.com/showthread.html?t=2223493&highlight=tigercom

Redemption - cashback deal of some sort, you would have to send in bills etc to make a claim unless its automatic cashback (worth clarifying with the company).

WychWeird

The redemption sounds like:

• For the first 6 months you'll automatically get credited £35.01 (on your £45 tariff)
• From month 7 onwards you will need to apply for 3 months of £35.01 credit for the following 3 months, in advance. It does not sound as if this is automatic. Thus in month 7 you'll apply for, and get, months 7, 8 and 9's credit.

As OneADay recommended, make sure you clarify what's required of you and carefully read the Ts&Cs

Belitacan

My sister, who is definitely not in business (!), just signed up with Tigercom. 2,000 messages and 2,000 texts for £13.99 a month, and a 2 year contract. She also got a new phone.

Hope they're kosher.............

RoyRogers_3

Tigercom seem to be kosher but.............

I purchased 4 x SoHo45 packages for £9.99 in March 2010 and to date it has cost me roughly £20.00 per month. I was promised a double credit in the 2nd month but it never happened. I have sent 3 letters asking them to explain why but all I get back is a standard letter which avoids my question. My latest letter sent 4 weeks ago has not been replied to.

Before I agreed to the sale, I asked about redemption vouchers and was told that all credits were automatic but have since received vouchers.

I am not happy and I intend to apply for a court claim before I end up with a huge bill from Orange who are billing me £212.00 a month before a credit of £134.00.

My advice would be to avoid them unless you can handle the hassle

RoyRogers_3

A new twist in Tigercom's credit payments

After 5 months they have ceased paying credits to Orange and the reason stated is: They checked one phone number and said it was dead and thought I had cancelled the contract.

They have since checked again and said all was fine and would reinstate the credits although they would now be 1 month behind, so I have to pay the full £45.00 plus vat this month for each SIM.

It appears that they are now slowly slipping in excuses not to pay, which is unfortunate for them as it is a breach of contract on their part.

On to the next episode.

P.S. Still no response to my letter sent 8 weeks ago despite my phone calls to them to respond. They have also asked for this post to be deleted but evidence is being sent to MSE to support my statements.

baldelectrician

I had a call from a chap at tiger-com.com who was, to say the least very cocky and arrogant


He said he 'called for a chat' and wasn't calling for sales or marketing :rotfl:, although he called my mate who runs another electrical business trying to sell him a 0141 Glasgow number.

I have wrote a letter of apology to [EMAIL="alison@telecom3.co.uk"]Alison Williamson[/EMAIL] (Managing Director) at tiger-com.com (and apparently connected with www.telecom3.co.uk
I sent copies of the first call where I told their customer 'dis-service' agent about TPS after he told me he found me in yell.com.



I will let you know how they deal with the complaint on this thread.

baldelectrician

Have started a new thread on tiger com HERE as I don't like hijacking threads

zakkey

Have very bad experience with these people. Stuck in a 2 year contract which i didn't even sign. Sales rep came to my work place and lied threw his teeth about tarrif, ... will be complaining, costing me a fortune, anybody in same predicament get in touch

RoyRogers wrote: »

Tigercom seem to be kosher but.............

I purchased 4 x SoHo45 packages for £9.99 in March 2010 and to date it has cost me roughly £20.00 per month. I was promised a double credit in the 2nd month but it never happened. I have sent 3 letters asking them to explain why but all I get back is a standard letter which avoids my question. My latest letter sent 4 weeks ago has not been replied to.

Before I agreed to the sale, I asked about redemption vouchers and was told that all credits were automatic but have since received vouchers.

I am not happy and I intend to apply for a court claim before I end up with a huge bill from Orange who are billing me £212.00 a month before a credit of £134.00.

My advice would be to avoid them unless you can handle the hassle