Please give your feedback on personal current accounts

bendix

rachel_reeves wrote: »

If you have a basic account with no overdraft facility, sometimes it is easy to go over (i have done so by £3) Lloyds TSB have sent me letters stating i owe £690 for being £3 overdrawn. if the suffiecient funds arnt in there then i strongly believe the banks should not let the transaction go through. i would rather go without then rack up a bill for £690... i wouldnt mind if i had spent that money, but going £3 overdrawn to incurr £690 charges is a bit much. More and more people are in financial hardship - why do banks always penalise the ones that struggle? it makes me sick.

Yeah, rachel, because it's the bank's job to monitor your spending and stop you from spending more than you have, isnt it? I mean, god forbid that it should be your own responsibility.

Perhaps you'd also like to criticise the banks because they don't come round and do your weekly laundry for you, or feed the cats when you're not at home.

Inactive

rachel_reeves wrote: »

If you have a basic account with no overdraft facility, sometimes it is easy to go over (i have done so by £3) Lloyds TSB have sent me letters stating i owe £690 for being £3 overdrawn. if the suffiecient funds arnt in there then i strongly believe the banks should not let the transaction go through. i would rather go without then rack up a bill for £690... i wouldnt mind if i had spent that money, but going £3 overdrawn to incurr £690 charges is a bit much. More and more people are in financial hardship - why do banks always penalise the ones that struggle? it makes me sick.

That is fine as long as you are happy enough for your electricity being cut off due to the bank/s not paying your Direct Debit because of lack of funds.

That would be OK, wouldn't it?;)

Simple cure, spend what you have, not what you don't have.:)

Dave_save

bendix wrote: »

Yeah, rachel, because it's the bank's job to monitor your spending and stop you from spending more than you have, isnt it? I mean, god forbid that it should be your own responsibility.

Like most of us here I think Rachel was stating that a charge for being overdrawn, by a small amount, and which attracts a penalty of ludicrous proportions, is not only unfair, it's tantamount to extortion. It's a well known fact that banks hide the timing and routing of transactions in order to place people at risk of going overdrawn. I think you'll find that most of these 'common gripes' are actually suggestions or opinions.

izools

I personally have a most fave and least fave bank.

Barclays Bank because:

1. They lied to me in branch about how long it takes to transfer between Barclays accounts
2. They lied to me in branch about whether I'd be charged for certain things
3. They upgraded my current account to premier life without my consent
4. They wrote to me giving 14 days notice that my accounts would be closed despite the fact I've never incurred a penny in charges, never been a penny overdrawn, and my external credit history is getting better all the time
5. The branch manager lied to me about having cancelled my SOs and DDs

There's more, but that's what comes to mind at the moment.

Lloyds TSB are my favoruite, because:

1. 24/7 UK call centre which I never have to hold for
2. Customer advisers in branch and on the phone that give consistent, and correct answers
3. Fast professional service when requesting anything in branch
4. (Free) Weekly balance update sent to my mobile phone every friday afternoon
5. The option to pay (a fair and reasonable fee) for updates if my balance goes above or below limits I specify and the option of warning if you go over your OD limit giving you until 3:30 PM to rectify the issue and avoid charges

Again, I'm sure there's more in Lloyds favour which I'm yet to find out but so far I am overjoyed with them.

squirrel123_2

If it's possible via the faster payments to get your money from one account to another on the same day, why is it impossible to achieve the same service with direct debits and standing orders? Generally you have to wait 2-4 days for the money to reach it's destination.

semi-pro-saver

Sadly there are many ways banks could improve there service. But the one thing I would like to see happen the most is that when you go overdrawn you can opt into recieving email notification.

I will always check my email but will only go into my online banking a couple of times a week.

The current process of only sending a letter out is ridiculous. It can easily be a week before you recieve the letter and with one of my banks charging by the day that soon adds up.

davidkelly1969

:mad:i would like for the banks to have taken more control in the bank charges case as i went with a company i felt did nothing to get my charges back my sister went at the same time with a different company and got payed out after 3months i waited 3years and got nowt.And for the banks to look at accounts and see if they are in fiancial hardship or not as i was and kept getting told by the company it was on hold for over a year till it was too late

slightlykooky

1) I think all banks need to be forced to allow faster payments. The upper limit should be very well published.

Faster payments should credit immediately and be visible in online banking.

For business banking as well as personal.

(My employee pays me by bank transfer. Sometimes it shows up same day, and sometimes takes 3 days. Nuts)


2) If you go overdrawn, the maximum penalty should be £2 per week. For the £1 you should receive a letter, SMS or email with full details of the problem, the interest rate. In effect, the bank just issues your monthly statement early.

(But you will still get charged interest)

3) Pending Debit card transactions - sometimes transactions take a few days to go through. The banks need to find a way to make it clearer that money may be about the disappear from your bank.


One of my friends almost got his house repossessed because an old account was a bit overdrawn (less than 1 pound). They lost his change of address letter and years later they realised he had a mortgage with the same bank.

izools

semi-pro-saver wrote: »

Sadly there are many ways banks could improve there service. But the one thing I would like to see happen the most is that when you go overdrawn you can opt into recieving email notification.

I will always check my email but will only go into my online banking a couple of times a week.

The current process of only sending a letter out is ridiculous. It can easily be a week before you recieve the letter and with one of my banks charging by the day that soon adds up.

Check my post - Lloyds TSB send a text

davidkelly1969

davidkelly1969 wrote: »

:mad:i would like for the banks to have taken more control in the bank charges case as i went with a company i felt did nothing to get my charges back my sister went at the same time with a different company and got payed out after 3months i waited 3years and got nowt.and for the banks to look at accounts and see if they are in fiancial hardship or not as i was and kept getting told by the company it was on hold for over a year till it was too late

and to all lawbreakers out there when convicted go to other courts the banks stole money and got to go to 3 different courts before thier won .