Please give your feedback on personal current accounts

Lokolo

sandyl wrote: »

Herewith my thoughts and frustrations:

1. Lloyds only allow a maximum of £10K per transaction per 24 hour period (although the website does not specify what this 24 hour period is - it certainly isn't calculated on the 24 hour clock). Their excuse is that this is to protect me the customer......

2. Electronic transfers should take place on the same day if completed before 1200. No exceptions.

3. All interest rates should be shown on the website statement pages. Given that banks offer one rate then close this, it is essential that you understand what your specific account is receiving.

4. Banks should give 30 day notice of all changes to their interest rates, in particular to special offers that are due to expire.

I would also like to share a problem I had with Ulster Bank. When I wrote and asked for my savings account to be closed and the balance transferred, they actually sent me a cheque (and this after banks have stated they want to abolish cheques). As a result of this, I estimate that I have lost a minimum of 10 days interest. I am aggressively pursuing this with them.

The above example is how banks manipulate customer's money to their advantage and continually get away with it. Their priority is not the customer but the profit to be extracted from them. As far as I am concerned this is daylight robbery.

1. So if someone got access to your account you wouldn't mind them taking the £80k out of your account the same day? I can't see a problem. If you have more than £10k in your bank account you can afford to go into branch and CHAPS.

2. A lot already do.

3. Most banks website have an Interest page, where you can see the rate on your account.

4. Not imo. If you don't like rate changes get a fixed rate.

Although banks don't make things easy, they don't make them impossible.

Although it would be more convinient to see rates on statement pages it doesn't take me long to get all the rates on my accounts, around 2minutes.

Steph_LJW wrote: »

My Bank RBS only gives I think 16 days from an unathorized payment coming out to when they take the charge, most people get paid monthly as I do, I don't think that it is fair to give customers only 16 days before they take the charge, thus putting you further in debt and getting charged again, which has happend to me. I only have one source of income, which is my monthly wage, banks should give at least 30 days to give the customer chance to get paid before they take the money.

Don't get the charge, don't get the problem

chrisdturner

My very first post - apologies for any bloopers etc !

It's impossible to keep track of Terms & Conditions on accounts - rate of interest, charges etc

Electronic and Paper statements should have to show at least:
Rate of Interest, with any caveats (eg Bonus rate)
Account regular charges (eg £10 per month or similar)
Agreed Overdraft Limit
Cost of Overdraft under and over agreed limit

Good luck with the Ministry !

Inactive

Simple cure to all of this overdraft nonsense, stop all banks and building societies from issuing any overdrafts whatsoever, that way customers will only spend the money that they actually have.

Nobody gets charged for overdrafts....sorted.;)

Andrew642

I think banks should have to advise customers of savings rate changes by email if the customer has requested this and provided an email address.

VioletFlame

1. Ensure the faster payments method is operated (& honoured) by BOTH the paying and receiving bank. I recently made an online payment to a store card which, when confirming the transaction, showed the amount would be debited from the account and credited to the receiving bank on the same day. Great. The store card statement then showed it arriving on a different day and charged a late fee! Store card personnel advised they have no control over the receiving bank etc etc. They did, however, kindly refund the fee as it was a first payment.

2. Operate an overnight 'sweep'. There is nothing more annoying than having funds in a savings account and for the current account to blip into the red if one has inadvertently forgotten to set up a funds transfer (or put the wrong date by mistake) and then getting charged a fee! HSBC provide this on business accounts (with no extra charge)....!

Steph_LJW

Don't get the charge, don't get the problem [/QUOTE]


It was when money came out of my account for flowers I had bought using my cash card 4 months earlier, I wasn't a payment I was expecting!

wmb194

Hello,

I would like to be able to know the accrued interest on my account and for it to be visible on internet banking and updated daily. I've seen this done in Holland but not on my English accounts.

I think that this is especially important for accounts with strict terms and conditions. Waiting a year to find you haven't earned the bonus is heart wrenching...

Thanks,

William

susieculhane

I have issues with Co-Op Bank, and FSO can't help me as these are core policy terms:

1. same day crediting is not allowed ie cleared funds must be in your account by 9pm the day before a payment is due out. I regularly transfer money from my Co-Op savings acct to my current acct if I see I need money to cover payments. I also sometimes pay in cash for the same reason - Co-Op ignore this and still charge £30 for non-payment of item, even though cleared funds are there.
2. Co-Op do not allow you to see a returned item on either your internet bank account statement, or on the printed statement. All they do is send you a letter detailing the penalty charge. What if they get it wrong? How do I prove they've made a mistake if there's no record of when said item bounced? They're simply not disclosing all activity on my account - surely this is against banking code?
3. "ring-fencing" should be shown on internet bank statement so that you're aware when money has been reserved for a payment.

I do hope you manage to get some of our issues put forward to the banks, as it seems at the moment that no-one is policing them, so they do what they want. We have so many guidelines/regulations on customer rights in all other industry sectors - why not banking? Banks do not treat us as customers, and play with our money any way they see fit - they shouldn't be able to do this, nor charge willy-nilly for their own benefit.

:A

NevMeg

1. I have a bank account in France with Banque Populaire and I cannot see why it costs so much and takes such a lot of time to do transfers to and from my account in the UK. If you use a broker the cost is less but the time is greater.
2. Alliance and Leicester have a totally illogical system of account balance and available balance and invariably you have to guess the reason for the difference.
3. Why is it not possible to set up direct debits on your account on line rather than having to send pieces of paper or do the set-up on the phone.
4. When is Tesco bank going to show their colours so that the choice is open to us. I want a UK based bank not a main land European one.

jdurnall

id definately like to see clearer interest rates (including bonus rates where applicable). i know they are generally available on the banks websites, but they are never easy to find. as the banks are using the rate daily, it would not be too difficult to display it would it?
I would also like to see a standard switching service, i have used several now and some are terrible, whereas some are a complete breeze.
Finally, I would like to be able to close an account online if i have opened it online - having to go into a branch to close an online account not only makes no sense, but can be inconvienient (sorry about the spelling) and im sure it is only done in an attempt to keep an account open.