Hillarys Blinds Rubbish Customer Service

Firestormangel

Do not use Hillarys blinds for curtains or blinds service. Not only do they still have my deposit of £175 which is half price for one bedroom, but they have failed to turn up on two appointments to fit the curtains. When I asked for my money back thats when they offered me 50% discount, then they text me two weeks later telling me that an advisor is attending my property to do the fitting on the Tuesday morning. So I stay in from work again and noone turns up!!!, I call the number for the advisor about 6 times and now answer, I send text messages asking if he is coming or not and still no answer.

I called the customer services yet again for the 4th or 5th time and the account manager is off again, noone is covering his work while hois away!. However when he was around I left a message on his direct line and he never called back.

There is lack of communication between the advisor who measured my window, the fitter and the customer services department and account manager. Account manager called me back once and after arranging the discount because I asked for my money back, didnt hear back from hime since!!.

So now am totally stuck. Fitting should have happend on 28th of April 2015 and it is now 27th of May 2015.

ontheland

Waste of time and energy. Forget those nice brochures and fancy ads. Their advisor (Ryan) didn't even bother to turn up on his appointment. Low quality company!

pcpraogedela

They have taken money £3500 upfront for the carpet job. They left unfinished because they did not bring enough carpet material. Customer service does not exist. They are not responding to emails, fax and telephone. They are not refunding the money or finishing the job either.


Mr P Gedela
ME5 9JG

sharonhasel

I had a quote back in July and given a fit date for some shutters early October having paid some £600 deposit, date came but no fitter arrived, no phone call, i have since chased it up several times the last time being Monday this week and was assured the fitter would call me to arrange fitting no later than Tuesday morning, NO phone call and in fact i have had to do all the chasing, when i initially called the fitter when he didn't arrive to fit my shutters after we had removed all our window dressings he just said " Oh i thought i had called you "
I am now extremely angry ((

Andrewmc

I made the mistake of not checking this forum before using Hillarys Blinds. Ordered a blind from them at the beginning of the year for a sash window. Agent discussed options including having 4 draw strings so that they ran along the woodwork of the window and not across the panes of glass. this looks good and so ordered another blind last month for a similar sash window. Told the agent that the blind should be the same as the original. New blind has arrived and has only 3 draw strings which run across the panes of glass. They are not as ordered but Hillarys Blinds will not alter them or make a refund. I have written a letter pointing out their breech of contract and will also pursue the credit card we paid with. Took 5 telephone calls from me and many promised ring backs from the account manager that did not happen, before she said no refund when I insisted on talking to her. My advise is do not use them. look elsewhere.

Olufunsho

I was initially impressed with how the quote from the company for carpet was cheaper than carpet ways. But I had deposited with carpet ways a day before I got quote from the company.

I tried to get my deposit back to no avail so decided to ask the advisor for a quote for some parts of the house.

1. Lack of transparency with quotes no break down making comparison more difficult.
2. Advisor was so rude claiming he couldn't give quote for different parts of the house and I would need to contact head office which I did and was told he was suppose to do it for me.
3. He lied that he would need to remeasure while he had a book with the previous day drawings and did what he could have done initially when the customer service insisted he gave the quotes. Opened his small book and gave the quote in less than 5 mins.
4. Initial quote was about 1975 gave a split of 1700 and about 800 for same thing so adding extra 500 because I asked for different quotes for parts of the house. Due lack of transparency in the quote it is quite difficult to know what was inflated.
5. Very unprofessional and rude because a customer changed her mind. It is my money and I am allowed to spend it however I decide the advisor should be informed of that.
6. Was asked to pay full amont for their carpet when I initially thought I would get my deposit from carpet ways back. Rather than letting me go on with carpets for the part of the house the whole deal was cancelled and I was told my refund is in 10-14days! Totally ridiculous. A joke of a company. Even carpet ways was more polite in dealing with the refund I wanted despite the differences. Anyways decided to go ahead with the more polite one.

grunnie

I have been phoned a few times by Hillary's as man said on the phone I had contacted them - no I had not. But what I had done is enter the competitions on Lorraine on ITV and this programme was sponsored by Hillary's.

Jamniccha

We had an awful experience. Despite spending a huge amount of money on shutters and blinds for most of a three floor townhouse. Blinds were fitted incorrectly first time round - one too close to the window so it caught on window handle every time it was raised and snapped cords and other that was fitted too big (and too close to window). I called to get it rectified but customer service is appalling once they have your money.

I called, someone then came round to inspect (but not remeasure) confirmed the blinds were fitted badly by a shutter installer who obviously wasn't experienced with fitting blinds. Then heard nothing for a week. Then I chased and Hilary's said they'd send same installer round to rectify which I didn't want. They then said in which case it would take much longer to rectify. I insisted I did not want the same installer and eventually someon else came round and again confirmed poor fitting, measured up and have been now told it will be at least a month before it's rectified.

Worst part is dealing with the customer service dept - they don't listen, make lots of mistakes and don't call back. I asked to talk to a manager who left me a voicemail but despite calling back a number of times hasn't bothered to call me.

I get the impression that the sales guys and all installers are self employed and commission based so there is no consistent customer service, prices are expensive and there is no incentive for the appropriate installer to fit the right product - i.e we had a shutter guy that clearly wasn't qualified to fit blinds but wanted commission on the whole job.

Terrible company. We would never use them again

gareth08

Customer service after sale - terrible.

We ordered £4000 worth of blinds for our house. The sales representative arrived and we discussed what we needed and chose blinds. Fitter arrived a few weeks later to measure up. We had requested that the blinds upstairs were fitted to allow half the shutter blinds to fold shut in line with the split in the windows. This was agreed, measurements were taken and sent off for the blinds to be manufactured in China.

Fitter arrived and was extremely professional, fitted with no issues and we were initially very happy.

It was only that evening, when we closed the blinds, that we realized the split had been measured in the wrong place, and the blinds were not manufactured as we had requested. Instead the blinds closed way above the split.

Upon phoning to ask what we could do - We sent a picture of the blinds against the window. A Hillarys representative admitted that it looked terrible and they would take it up with management, who would phone us back the next day. No phone call. We eventually had to chase them up and the answer was effectively - 'you signed for the measurements, nothing we can do'

I can accept where they're coming from, but realistically, who double checks the measurements of the fitter, when they present you with the paperwork to sign?? Do you say 'actually let me just pop round the house and check your measurements'. You assume they've done what we agreed.

Hilary's have refused to rectify the problem, instead offering a £50 voucher. So we are stuck with blinds, that aren't what we verbally agreed on. Although the blinds are decent quality and the fitting was great, they're not what we wanted, and they are not interested in sorting it out whatsoever.

I'd rather stick pins in my eyes, than have any more dealings with them and would suggest you avoid, unless you're happy to recheck all the paperwork you're signing, in case the measurements are wrong.

smun04

I baught shutters on 17 Feb 2017 - on 20 June the installer came and one of the shutters was incorrect. I was given another order and told that the shutter will be installed on 17 August 2017. I have just recieved a call from the fitter telling me that the shutter had not arrived and that he will contact me when it does. I phoned their customer service and am told that they have no record of this.
They have been paid and the jub is actually the worst I have ever seen.


STAY AWAY FROM HILLARY BLINDS