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Sick of calling a call centre to cancel?

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Comments

  • DarkConvict
    DarkConvict Posts: 6,347 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    But you can cancel on the web, you send them an email. This email is written notice of cancellation. Nearly all contracts require you to do so in writing, be it a letter or email.

    Retentions ring up only after you have sent the letter/email to cancel.
    Although no trees were harmed during the creation of this post, a large number of electrons were greatly inconvenienced.

    There are two ways of constructing a software design: One way is to make it so simple that there are obviously no deficiencies, and the other way is to make it so complicated that there are no obvious deficiencies
  • well the email doesnt work..
  • robt_2
    robt_2 Posts: 3,401 Forumite
    Part of the Furniture Combo Breaker
    *personal hat on*

    Nice idea.

    *business hat on*

    More chance of Apple and Microsoft merging.
  • DarkConvict
    DarkConvict Posts: 6,347 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    I had to cancel by email. Worked fine with vodafone
    Although no trees were harmed during the creation of this post, a large number of electrons were greatly inconvenienced.

    There are two ways of constructing a software design: One way is to make it so simple that there are obviously no deficiencies, and the other way is to make it so complicated that there are no obvious deficiencies
  • Guys_Dad
    Guys_Dad Posts: 11,025 Forumite
    10,000 Posts Combo Breaker
    Cancelling a contract is the easier option than asking for a PAC code. It is better to try the latter by phone first as you need the code to keep your number and it always feels better if someone at the other end confirms that you have made the request.

    For some contributors to this thread, please read the hassle that other contributors have had on other threads - particularly "3" it seems plus the shoddy tactics of some bonus-driven overseas call centres that sign you up for a new contract, "lose" the tape of what you really wanted, and then it takes months to unravel.

    There is such a current thread re T-mobile on this forum.
  • hi
    just cancelled my contract with 3 today (3mnths remaining) requested a pac code and they sent me a text 5 minutes later with the number. best service ive ever had off them as i normally get nowhere
    bye bye 3 :j :beer: :T
  • gjchester
    gjchester Posts: 5,741 Forumite
    eddiehead wrote: »
    hi
    just cancelled my contract with 3 today (3mnths remaining) requested a pac code and they sent me a text 5 minutes later with the number. best service ive ever had off them as i normally get nowhere
    bye bye 3 :j :beer: :T
    If you have three months remaining you may want to check before you use it, you may be laible for an early termination fee if you use it before your minimum term is up.
  • OneADay
    OneADay Posts: 9,031 Forumite
    1,000 Posts Combo Breaker
    eddiehead wrote: »
    hi
    just cancelled my contract with 3 today (3mnths remaining) requested a pac code and they sent me a text 5 minutes later with the number. best service ive ever had off them as i normally get nowhere
    bye bye 3 :j :beer: :T

    Like gjchester says, think 3 will send a final bill for the remaining line rental.
  • thats correct ive had to pay the remaining 3 months line rental but the problems ive had with them i am happy to do so
This discussion has been closed.
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