Sick of calling a call centre to cancel?

glerant

I just started a petition on No.10 because I am sick of companies who make it easy to sign up on the web and then force you to phone a crummy call centre to cancel.
They then train their staff to argue with you to try to stop leaving.
I think if they live by the sword (allow web sign-up) they should die by the sword (allow you to cancel on the web)!

The petition is here!

petitions.number10.gov.uk/Cancel-on-Web/

eranou

glerant wrote: »

I just started a petition on No.10 because I am sick of companies who make it easy to sign up on the web and then force you to phone a crummy call centre to cancel.
They then train their staff to argue with you to try to stop leaving.
I think if they live by the sword (allow web sign-up) they should die by the sword (allow you to cancel on the web)!

The petition is here!

petitions.number10.gov.uk/Cancel-on-Web/

this is ridiculous if companys did not retain their customers they would soon go ot of business then you would have no mobile company to sign up to.

and "crummy call centres" create hundreds of jobs and in the long run help the economy

stokefan

eranou wrote: »

this is ridiculous if companys did not retain their customers they would soon go ot of business then you would have no mobile company to sign up to.

and "crummy call centres" create hundreds of jobs and in the long run help the economy

ok so you think its ok to stop you from cancelling using there crappy tactics of hanging up when they fail to retain your custom???

if mobile companys want to stay in business i suggest they treat the customers right, then there would be no issues now would there????

i imagine your just a wind up merchant so i have wasted my time

eranou

when did I say that I condone hanging up on customers?

I dont condone arguing with customers either but the fact is every business needs to retain customers to stay in business so they at least have to try to offer you a reason to stay with them.

you would probably be on here complaining if they didnt and in turn lost money and put up their prices

drbesty

If you could cancel on the web then you wouldn't get offered any of the retention deals that people on here like so much, they're not just there to argue with customers, quite the opposite infact

stokefan

drbesty wrote: »

If you could cancel on the web then you wouldn't get offered any of the retention deals that people on here like so much, they're not just there to argue with customers, quite the opposite infact

you would as its retentions job to ring you up and try and tempt you in to not cancelling

drbesty

So instead of phoning up at your convenience you get hassled by retentions staff calling you instead, good idea

gjchester

glerant wrote: »

I just started a petition on No.10 because I am sick of companies who make it easy to sign up on the web and then force you to phone a crummy call centre to cancel.

Put it in writing, send signed for to the address on your bill and thats it, worked every time for me.

Cost is £1 or so for a recorded delivery letter, and no hassle whatsoever. Yes they'll call and offer you a deal, but you can say no and put the phone down on them. Simplesk as a meercat would say.

OneADay

I have ended contracts with O2 and vodafone via phone and email (vodafone). First person I spoke to at O2 confirmed my instruction to end the contract would be carried out but on phoning a week later, the second person I spoke to tried to tell me I had to write in and I politely pointed out I had a conversation before where I was told I did not send anything in writing.

With Vodafone, I ended it simply by email asking for transfer to pay and go.

My brother ended his o2 contract last month by asking to go to pay and go at end of Jan but o2 could not keep the same number and are sending out a new sim card. But have confirmed via text message contract would end as expected. So he had no need to write in either.

So providing you pluck up the courage and speak to someone and politely ask them to end the contract, I think most networks will do that (will find out how T-mobile work - I have two contracts with at present with one ending in April).

What could be improved (and I think vodafone have this already) would be clear instructions on the web sites on how to end a contract (either PAC code, move to pay and go) etc. etc. Although even better would be if the original contract period was kept and when the contract end date came, the contract should automatically go to pay and go unless otherwise agreed by the customer to extend or renew.

Torby

eranou wrote: »

this is ridiculous if companys did not retain their customers they would soon go ot of business then you would have no mobile company to sign up to.

and "crummy call centres" create hundreds of jobs and in the long run help the economy

Jobs...where?....which economy?....a lot of them have sourced their call centres abroad....so I don't see any benefit in this country

OneADay

Torby wrote: »

Jobs...where?....which economy?....a lot of them have sourced their call centres abroad....so I don't see any benefit in this country

Well I am sure if people in this country worked for peanuts, the jobs would come back. I am more concerned about chocolate, car and vans (there is a link there somewhere).