Urgent advice required.

gjchester

timberflake wrote: »

On what basis do you think you are covered under a returns policy? I'm assuming you sat in the shop, went through it all and signed a contract? How is it the shop's fault that you didn't read it before you signed?

To be fair a lot of companies had returns promises for a while, Carphone still do them on Virgin and o2 if you buy in store. As I said now margins are tighter they are being dropped, as they have to take a hit as the phone is no longer new but becomes a refurb.

DarkConvict

2 years ago unlimited data was 120mb on vodafone.

timberflake

gjchester wrote: »

To be fair a lot of companies had returns promises for a while, Carphone still do them on Virgin and o2 if you buy in store. As I said now margins are tighter they are being dropped, as they have to take a hit as the phone is no longer new but becomes a refurb.

If there's a fault with the phone for aexample I can understand that, but not because the customer didn't read what they were signing! That's their tough luck!

gjchester

timberflake wrote: »

If there's a fault with the phone for aexample I can understand that, but not because the customer didn't read what they were signing! That's their tough luck!

I can see what you say but a few years back a lot of companies did a 7/14 day try it and see type of deal. When everyone one offered it then it had to be done or you'd buy a phone from someone else, but once one company withdrew it so did others, it was a marketting advantage to start with, then became the standard, and now they just don't exist much any longer, like 12 month contracts on a new phone.

Margins are smaller, and competition getting more harsh and the nice to haves go first. A lot of the smaller retailers have gone to the wall, you used to go down a high street and there were tens of differnent companies, not there are just the networks and a few big chains and the big boys know it. Five years ago none of the networks had many stores, but again they muscled out the smaller companies.

Spikie01

My phone (before my iPhone on Vodafone) had unlimited data access, which was capped at 500MB, I used it all day everyday, as I do with my iPhone, I even downloaded loads of songs etc, I have NEVER gone over my internet allowance.

All the networks that do the iPhone have 'Unlimited' data access which is actually down to a fair use policy, the only difference that I can see is that Vodafone are up front with their customers and tell them what it is!!

I got my Vodafone iPhone from Phones 4U and they were great! They even have a sheet telling you they don't do 14 day returns, which you have to read, tick and sign!

I think, tbh, you are fighting a loosing battle, and by the sounds of it, the people in the shop have done nothing wrong. Maybe you should take it up with vodafone as to why their unlimited internet has a 'cap' on it?

Good Luck anyway though!!!!

talkalot

As far as iam aware if you go over the 1GB limit you are then charged £5.00 for each extra 500mb. Please check with Vodafone cs about this.