Incredibly slow broadband speed, BT say it's fine

aliEnRIK

If he tested the line direct and it was fine, that obviously points to your own setup/wiring

Maybe someones using your router? is it secured?

JasX

aliEnRIK wrote: »

If he tested the line direct and it was fine, that obviously points to your own setup/wiring

Maybe someones using your router? is it secured?

you could eliminate your internal wiring as the problem if you locate your 'master' BT phone socket, unscrew the removable lower half 'faceplate' and connect your modem into the internal 'master test' socket.

sounds very much like they've throttled your traffic tho, tbh I'd move ISP in your position (and get some cashback for it), why on earth were you heavy P2Ping on a 'limited/cappped' useage connection in the first place? of course thats going to incur your ISPs wrath.....

ComplexP

Posting up the router stats could provide a clue about all this. If your current sync rate with the exchange is normal, ie. about 4 MBits then it would point towards the isp throttling your throughput.

If your sync rate is actually down at 0.1MBits then it could indicate a fault with your wiring (or even on the phone line itself despite what the engineer told you).

Does the connection remain stable? Does it drop out? The router stats should indicate how long your current connection has held for. When you use the phone, do you notice any crackling?

Also, make sure that any phones connected via extensions also have filters attached to them.

EDIT: I should probably mention one other possibility - If something happened over the weekend that caused your sync rate to drop to 0.1MBits for even a few minutes (interference near your line, a random voodoo curse) that could well have changed your BT profile to 0.1MBits throughput. It usually takes about 3 days of stable sync rate to get the speed back up in these circumstances.

The exchanges are very quick to drop the speeds at the first sign of trouble and take an age to bring them back up.

kwikbreaks

There are 3 aspects to the speed of BTw based ADSL broadband

The speed you are syncing at (from router stats)

The IP profile rate set by BTw - this can go very low indeed if you have a problem on the line but it will recover automatically - the bigger the deviation from normal the quicker it will happen. The BT speed checker shows this http://speedtester.bt.com/

Finally the contention (and sometimes throttling) at the ISP (major contention point) and very occasionally at the exchange will determine what speed you actually download at - this can vary from minute to minute.

From what you say I suspect you have had a serious glitch on the line (could simply be unplugging the router from the filter while it was synced up) and your IP profile has been set low. If it went down as low as you tested the chances are it will have recovered automatically by tonight.

ComplexP

kwikbreaks wrote: »

From what you say I suspect you have have a serious glitch on the line (could simply be unplugging the router from the filter while it was synced up) and your IP profile has been set low. If it went down as low as you tested the chances are it will have recovered automatically by tonight.

Yeah, that was my suspicion as well. Would be handy to see what the current sync rate is.

JasX

kwikbreaks wrote: »

(could simply be unplugging the router from the filter while it was synced up)

Is that something to generally avoid then? whats the best way to disconnect if i need to move my router around -> log into the router and hit a disconnect button b4 unplugging?

kwikbreaks

ComplexP wrote: »

Yeah, that was my suspicion as well. Would be handy to see what the current sync rate is.

The router stats are always the first things to look at for sure.

When on the miserable IPstream product persisting with the even more dire BT speed tester to discover what speed the terminally grim line BTw line management has decided to grudgingly allow is the next essential.

Oh the joy of leaving all that dross behind when I was able to get an LLU product was great. Yet still BT remain the biggest UK ISP and their overpriced, overengineered IPstream product still powers most folks ADSL.

kwikbreaks

JasX wrote: »

Is that something to generally avoid then? whats the best way to disconnect if i need to move my router around -> log into the router and hit a disconnect button b4 unplugging?

You can just power down the router without an issue. Yanking out the ADSL connection plugs will usually cause no problem either but just occasionally it will screw things up on the IP profile front. Biggest cause of this problem is a nearby electrical storm.

ComplexP

kwikbreaks wrote: »

The router stats are always the first things to look at for sure.

When on the miserable IPstream product persisting with the even more dire BT speed tester to discover what speed the terminally grim line BTw line management has decided to grudgingly allow is the next essential.

Oh the joy of leaving all that dross behind when I was able to get an LLU product was great. Yet still BT remain the biggest UK ISP and their overpriced, overengineered IPstream product still powers most folks ADSL.

BT tried to get me to sign up with them last week by calling up and offering me a really cheap service. I said I don't want a really cheap service I want a good one and then promptly put the phone down

Gordon861

I'm with BT on Option 3 unlimited, keep going over my 'fair use' limit so they cap my speed during peak times to 1mb. But considering the best my exchange will give me is 1.5mb I don't really see the problem so as a principle I try to bust the limit each month as a matter of principle.

I stayed with them because they gave me a good deal on the contract and would actually answer the exact questions I asked them when I enquired about the limits, most other companies sort of fudged an answer (which I have problems trusting).