Mobiles.co.uk - have I got this right?

mobilejunkie

Mobiles.co.uk_company_representative wrote: »

Connection and invoice dates are always identical as the invoice is printed and the network connection activated at precisely the same time by our systems (ie when the warehouse "close" the order).

The only confusion so far has been where a handset is connected eg 31st Jan, delivered 1st Feb and the first network invoice arrives maybe the 2nd. 31st January is the date to use and this is made very, very clear on our site (down to the picture of the invoice with this date circled).

Regards,

The latter statement is true - the bit about invoice and connection date is not. always identical" is totally wrong and your attempts to gloss over that are typical. As for the comment about claims never being contested, that is also untrue. Whether or not you have any ccjs relating to that is another attempt to make your company out to be pristine - E2Save generally had a habit of coughing up just before a court hearing so it's not at all reassuring when you have consitently denied the cashback t&c when it suited you, changed them in an attempt to justify non-compliance on existing t&c regarding payment timescales (which remain absolutely abysmal incidentally) AND then blatantly lied about wording in the original t&c in saying they were never on your website!

The only thing that IS true is that if all else fails and you know what you are doing your company is likely to be around to sue - which is the only reason I would ever use it.

mobilejunkie

Mobiles.co.uk_company_representative wrote: »

Hi,

Click the number (eg '#14') top right on my post and it will print fine.

It's any bill (theoretically there could be more than one) from within the 6th month, correct. We look at the date the bill was issued and compare this to eg 6th month from connection date as represented on our systems (the same date that's printed on your invoice, without exception).

A failed claim cancelling subsequent claims was only used by disreputable dealers years ago, they went bankrupt and the OFCOM guidelines on cashback now ban this requirement.

Multiple claims for one cashback cheque wouldn't be penalised but wouldn't be helpful either - if you don't receive the acknowledgement within 24h then I'd resubmit online but as far as I know it's 100% reliable.

Regards,

I really like that one! E2Save and Onestopphoneshop (as well as the Phone Spot) ALL had t&c where missing one claim resulted in losing ALL (subsequent) claims. They are sister companies of your and their attitude is VERY similar and they lost their reputations (as you are doing) two and a half years ago when they decided to stuff their customers. Anyone assuming you are of a different nature is opening themselves up to a can of worms.

mobilejunkie

Mobiles.co.uk_company_representative wrote: »

Claims are validated within 7 days, currently working at 4. Receipt is confirmed within 24h.

E2Save offered "price match" redemption deals which matched a competitor's discounted line rental offer but were also subject to that competitor's claiming rules. They never applied them to their "day to day" business and haven't offered them since the competitor was wound up.

Regards,

Also COMPLETELY UNTRUE as I pointed out at the time (just as I am with the things you come out with). They NEVER price matched ANY deals using those t&c (and repeatedly - like you - failed to keep their stated website promises, such as price-matching). All they did was to STEAL THE T&C from another (by then disreputable dealer group) in a clear attempt to deny rightful claims. WHEN even THAT failed they proceded to deny claims which met those t&c as many experienced to their cost (ine terms of either putting up with it or going through the courts all the way until a hearing was due, when the wonderful cpw settled. There are multiple lessons and warnings here for anyone considering dealing with a cpw company - such as yours - when your information is so drastically untrue at almost every twist and turn.

mobilejunkie

Ferris wrote: »

the timescale is good to hear. can i also ask about the returns policy (cooling off period). as i understand it, as long as i don't open the sim, i can return the whole package within 7 days and get the contract cancelled. correct? if so, then i assume it would be ok to try the phone with another SIM to make sure it actually works before breaking the seal on the contract SIM?

also, i'm interested in a clearance phone. is there any way you can tell why phones are clearance models? e.g. could you find out whether they were returned as faulty? (i have previously had good experiences with clearance phones from cpw-associated companies).

The timescale may be good to hear, just expect the cheque to take months to arrive rather than the nonsense claimed by the company.

Ferris

mobilejunkie wrote: »

The timescale may be good to hear, just expect the cheque to take months to arrive rather than the nonsense claimed by the company.

to be honest, for me these deals are so flakey that if i get confirmation that i will actually receive the cheque, i'm generally so relieved i'm happy to wait. that was my main reason for going off e2save: every claim was a lottery, sometimes you'd get texts to confirm they'd been received other times... nothing. i used to get two phones at a time and one of the claims would get an acknowledgment, the other wouldn't, even though both would subsequently pay out. it was bewildering.

in the past, i've received an e2save cheque within 7 days of submitting my claim but as long as i get a speedy acknowledgment that i WILL be paid, i don't mind waiting a little longer (i can see that it would really irk some people though).

Ferris

Anon wrote: »

I am replying to this as I was just looking on their website and then stumbled on this thread - they outline information about Clearance phones on their website. It states:



I have had clearance phones on numerous deals before (not mobiles.co.uk) and never had a problem - I must have hit on the excess stock ones, rather than returns, as apart from the outside box it had everything in there including the screen covers still intact.

Incidentally, thank you for this thread - it is almost turning into a useful Frequently Asked Questions for anyone considering a mobiles.co.uk deal.

Anon

yes, but what i really wanted to know from ben was whether he could tell me the source of the clearance handsets for a particular model (i.e. whether they're faulty returns that have been 'refurbished', or excess stock, or 7-day returns etc).

(i would also like a response to my question about returns on the previous page).

Mobiles.co.uk_company_representative

mobilejunkie wrote: »

The latter statement is true - the bit about invoice and connection date is not. always identical" is totally wrong and your attempts to gloss over that are typical. As for the comment about claims never being contested, that is also untrue. Whether or not you have any ccjs relating to that is another attempt to make your company out to be pristine - E2Save generally had a habit of coughing up just before a court hearing so it's not at all reassuring when you have consitently denied the cashback t&c when it suited you, changed them in an attempt to justify non-compliance on existing t&c regarding payment timescales (which remain absolutely abysmal incidentally) AND then blatantly lied about wording in the original t&c in saying they were never on your website!

The only thing that IS true is that if all else fails and you know what you are doing your company is likely to be around to sue - which is the only reason I would ever use it.

MJ,

Please don't accuse me of being a liar, or repeat these tired claims any more.

"Connection date" and the date on the invoice we produce is always identical - I can assure you that I know more about our systems than you do, but your claim to know better is hardly unexpected.

I'm not going to reply to your other posts because this thread is proving useful to some and I don't want it to degenerate into the usual back and forth. I'm tired of your untrue and shrill arguments and accusations and I'd ask that you keep them to your own threads, as per MSE's previous requests.

Regards,

Mobiles.co.uk_company_representative

Ferris wrote: »

yes, but what i really wanted to know from ben was whether he could tell me the source of the clearance handsets for a particular model (i.e. whether they're faulty returns that have been 'refurbished', or excess stock, or 7-day returns etc).

Ferris,

All information about your right to return is on our website so I won't repeat it here.

It's not possible to tell what the history of a specific clearance handset or handset range is but they are all remanufactured to the same standard whether returned or excess stock - this includes new cases, screens etc where necessary. Obviously the 7 day returns policy still applies, as does the 1 year warranty.

Hope this helps,

mobilejunkie

Mobiles.co.uk_company_representative wrote: »

MJ,

Please don't accuse me of being a liar, or repeat these tired claims any more.

"Connection date" and the date on the invoice we produce is always identical - I can assure you that I know more about our systems than you do, but your claim to know better is hardly unexpected.

I'm not going to reply to your other posts because this thread is proving useful to some and I don't want it to degenerate into the usual back and forth. I'm tired of your untrue and shrill arguments and accusations and I'd ask that you keep them to your own threads, as per MSE's previous requests.

Regards,

Is that 20 or 30 times you've said you won't reply to me and then immediately have attacked my post? How arrogant to always say I know nothing and you do where you HAVE lied blatantly time and again JUST as you do now. Instead of simply coming out with that nonsense why don;t you actually address the issues raised? We btoh know the answer to that!

I KNOW of instances where the connection date and invoice date were NOT the same - that is according to a believeable source (the network) as opposed to a completely dishonest company representative who says the complete opposite to the truth time and again. Despite several opportunities I note that you have NEVER attempted to deny or even comment on one (of many, as an example) your untrue statements (wording was NEVER on your website) - something which is also blatanlty untrue and where I have a copy of it on there. Of course, that is just one of (now) dozens of lies - and if you don't like being held to account by those of us who DO have substantial experience of your organisation then stop making completely untrue statements designed to reassure those who don't!

Mobiles.co.uk_company_representative

MJ,

I spent 200 posts trying to get to the bottom of your claims and ended up nowhere, as the regulars can no doubt attest, and after literally 15 attempts to get you to share details of your claims so I could investigate I gave up asking as for whatever reason you seem unwilling to actually produce evidence, just bluster and very impolite accusations. It's "arrogant" of me to correct your wrong information but it's fine for you to claim certainty when in fact you have only guesswork and wrong assumptions? I'm arrogant when you claim to know more about our systems than I do and then call me a liar when I try to put correct information out there for the benefit of customers?

If you are going to be as aggressive and abusive as that post then it's only fair to ask you to document your claims. As you will not then all I'm asking is that you take your claims elsewhere so these threads can remain useful to the OPs and other interested users.

Thanks for your feedback, and have a good day. No doubt you'll reply with even more CAPITAL LETTERS, the same old vague 'complaints' and 'experiences' and totally unproven claims but I don't have the time to try and reason with you any more and waiting for you to get in touch so we can investigate these in detail has proven fruitless.

Regards,