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Contract date timings - Query

dolphinstwins
dolphinstwins Posts: 66 Forumite
in Mobiles
Hello all

Quick query (maybe)

Received my new Orange contract phone on Monday 11th Jan, and contacted Orange on Thurs 14th to get my number from T-mobile ported.
Got my first bill from them today (Sat 16th) - Bit hot off the mark I thought but hey...
BUT...
According to Orange my contract with them started on Saturday 9th Jan - which was the day the phone was dispatched.

How do I stand with demanding a change in dates with Orange as I didn't have the phone on the 9th & 10th!

Thoughts please.
«1

Comments

  • Silk
    Silk Posts: 4,836 Forumite
    Part of the Furniture
    Hi dolphins,
    For a couple of days it's not worth the hassle.
    The problem is that the instructions to Orange comes from mobiles.co.uk so you would have to go through them first to get it changed.
    It's not just about the money
  • OneADay
    OneADay Posts: 9,031 Forumite
    1,000 Posts Combo Breaker
    The contracts through mobiles.co are connected on the date they dispatch - its part of their t&c see. Importantly if you have entered a cashback deal, that connection date becomes a bit more important.
  • dolphinstwins
    dolphinstwins Posts: 66 Forumite
    OneADay wrote: »
    The contracts through mobiles.co are connected on the date they dispatch - its part of their t&c see. Importantly if you have entered a cashback deal, that connection date becomes a bit more important.

    Surely thats against DSR baring in mind that you can't pay for something before you own it and you need 7 working days to cancel, yet if the contract starts on a non working day it limits how long you have... if you get what I mean...

    Either way - Awww pants - ok only 2 days but its the principle
  • Mobiles.co.uk_company_representative
    Mobiles.co.uk_company_representative Posts: 659 Organisation Representative
    Hi,

    Contracts start when the phone is connected, which must be done prior to despatch. I'm afraid this is just the way it is. Any other way would lead to chaos with Cashback claim timing, returns periods, billing systems etc etc.

    Regards,
    “Official Company Representative
    I am the official company representative of Mobiles.co.uk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • mobilejunkie
    mobilejunkie Posts: 8,460 Forumite
    Strange then how other, much better companies manage just fine with cashback when they dont connect until after receipt. No such thing as "must" and "chaos with cashback timing" with them. But, of course, they are an honest company.
  • Mobiles.co.uk_company_representative
    Mobiles.co.uk_company_representative Posts: 659 Organisation Representative
    MJ,

    Who connects after receipt, and on to which network?

    Regards,
    “Official Company Representative
    I am the official company representative of Mobiles.co.uk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • mobilejunkie
    mobilejunkie Posts: 8,460 Forumite
    Phones4u on Vodafone for starters.
  • OneADay
    OneADay Posts: 9,031 Forumite
    1,000 Posts Combo Breaker
    Mobiles.co.uk_company_representative wrote: »
    MJ,

    Who connects after receipt, and on to which network?

    Regards,

    Most of contracts I have had with phones4u/dialaphone have started one day after dispatch of phone (and I have been o2, t-mobile and vodafone). CPW I have known are different :D.
  • Mobiles.co.uk_company_representative
    Mobiles.co.uk_company_representative Posts: 659 Organisation Representative
    Different systems, different possibilities I guess.

    Thanks for the info,
    “Official Company Representative
    I am the official company representative of Mobiles.co.uk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • mobilejunkie
    mobilejunkie Posts: 8,460 Forumite
    It's actually in their t&c (Phones4u/Mobiles2yourDoor). They won't connect normally until they have confirmation of receipt.
This discussion has been closed.
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