Virgin Broadband, need your reviews

waynedance

Looking to move from Tiscali / TalkTalk and virgin seem the cheapest available in my area with no download limit.

Are Virgin any good?

r2b89_

HI,

Virgin is a good provider but there services go off-line at least once a month and some time even twice but its only for maybe one hour each time.

But what they do is give you a full refund for that month,

I have had virgin broadband for 7 months and i think i have only paid 4 times.
so All is good.

Hope it goes well.

waynedance

thank you, looks like my only option.

robt_2

You need to say if you will be getting the cable service or ADSL service - they are effectively two separate ISPs

mandi

Avoid them like the plague. Go to o2 if you want the best .

NB im talking from experiance

robt_2

mandi wrote: »

Avoid them like the plague. Go to o2 if you want the best .

NB im talking from experiance

And so am I when I say nobody I know has ever had any problems with it (cable service) since the week it was launched, years before it was Virgin branded.

It doesn't change the fact that the OP needs to state which service they are talking about.

mazza111

Been with virgin for years, way back when it was NTL and then Telewest. Haven't had any problems whatsoever. On the very occasional times it goes down a refund is given and it's fixed promptly.

westy23

Have been with virgin/ntl umpteen years all services pretty much rock solid.

dawyldthing

we've been with them over a year and they have been really good, and its a good price really for the whole lot (we pay 25 for 10mb broaban, phone that we dont use and medium tele). Must admit, i didn't realise they refund for internet down time tho

waynedance

robt wrote: »

You need to say if you will be getting the cable service or ADSL service - they are effectively two separate ISPs

looking at he ADSL service.

jem16

robt wrote: »

And so am I when I say nobody I know has ever had any problems with it (cable service) since the week it was launched, years before it was Virgin branded.

I've been with NTL/Virgin cable for 13 years, latterly on their 20Mb service. I have had very few problems connection wise. However speed issues during December, plus a change in my usage, have made me have a look at what's available elsewhere. During a weekday my speeds were great - around 19/20Mb. However after 7pm this changed - at one point down to 1.5Mb. Most evenings and weekends never saw me rise above 5Mb. A complaint got me a full month's refund. The enginner who came out passed it onto his manager and the speed improved a bit. However it really only changed the slow time till after 9pm instead of after 7pm. The engineer who came out spoke to the network guys whilst in my home. He put it on speaker phone to let me hear although he shouldn't have done. They said it was peak utilisation problems - when the engineer asked when it might be fixed they laughed!

Basically some areas ( mostly ex NTL) cannot handle the peak use of evenings and weekends and everything slows down.

My son who lives 5 minutes away always has speeds of 19/20Mb on his Virgin connection .

dawyldthing wrote: »

we've been with them over a year and they have been really good, and its a good price really for the whole lot (we pay 25 for 10mb broaban, phone that we dont use and medium tele). Must admit, i didn't realise they refund for internet down time tho

So basically you are paying £25pm for 10MB BB? You don't use the phone and Medium TV is basically just Freeview which you can get for nothing.

Considering you can get Be BB for £7.50pm for 8Mb plus BT line rental for £11.54 I'm not so sure it's a good price.