D&A vs Specsaver problem

Optomrich

sandiep wrote: »

It's not the prescription it's the eye measurements. Some of the chain opticians are partic bad at measuring the distances between nose and pupil focus point etc, mainly because this bit is done by muppet sales assistants and not the opthamologists.

I think you will find Opthalmologists work in the hospital. So keep your comments about all high street opticians employing muppets to yourself. What you need to do is make sure that you see a Dispensing Optician as these are the people trained to deal with your type of prescription.

As far as the lazy eye goes. It would all depend on what you class as a lazy eye. If your eye lazy eye does not have a good level of vision then the chances of the PD being wrong affecting you would be unlikely, as both eyes have to work together for this to have an affect.

Also don't be to quick in assuming that Specsavers did get it wrong and lied to you as quite often Opticians will assign the blame on each other just to save face. So it could be just as easy for D&A to say it was them when it fact it was themselves. I have worked in optics for many years so speak from experience.

Hope it all works out for you though.

Laz123

Optomrich wrote: »

I think you will find Opthalmologists work in the hospital. So keep your comments about all high street opticians employing muppets to yourself. What you need to do is make sure that you see a Dispensing Optician as these are the people trained to deal with your type of prescription.

As far as the lazy eye goes. It would all depend on what you class as a lazy eye. If your eye lazy eye does not have a good level of vision then the chances of the PD being wrong affecting you would be unlikely, as both eyes have to work together for this to have an affect.

Also don't be to quick in assuming that Specsavers did get it wrong and lied to you as quite often Opticians will assign the blame on each other just to save face. So it could be just as easy for D&A to say it was them when it fact it was themselves. I have worked in optics for many years so speak from experience.

Hope it all works out for you though.

I hope you can answer this query. Why do opticions insist that a script older than two years is void? That is us punters are forced to undergo another eye test every two years!

Answer: because it is a cartel and another way of making money. It seems all opticians have banded together to come up with this fiasco. Please don't condescend and tell me it's because you're all so very concerned about us having regular checks for the health of our eyes. This silly rule is not law, but it seems to have been decided only by opticians.

I doubt very much if someone has contracted glaucoma as a result of not having their eyes tested every two years. Maybe after eight years but not two years.

pmduk

Laz123 wrote: »

I hope you can answer this query. Why do opticions insist that a script older than two years is void? That is us punters are forced to undergo another eye test every two years!

Answer: because it is a cartel and another way of making money. It seems all opticians have banded together to come up with this fiasco. Please don't condescend and tell me it's because you're all so very concerned about us having regular checks for the health of our eyes. This silly rule is not law, but it seems to have been decided only by opticians.

I doubt very much if someone has contracted glaucoma as a result of not having their eyes tested every two years. Maybe after eight years but not two years.

There are many other conditions that can be discovered through eye tests, though not your paranoia unfortunately.

Laz123

pmduk wrote: »

There are many other conditions that can be discovered through eye tests, though not your paranoia unfortunately.

Kerrrching! The sound of tills. And your superior attitude only confirms what many, including myself, think of opticians.

I'll tell you why I'm irritated. My elderly and severely disabled mum broke her two sets of glasses. The scripts were only four years old. So I went to D&A. Sorry, we can't supply replacement glasses because we want to make things as difficult as possible for you and we can't even fix our own glasses and we want to make as much money out of you as we can.

My mum can't go and get another eye test, it's not praticable. She's 88, and it's very highly unlikely she'd have developed any further eye problems since her last test.

So the only option was to get a home test. A two week wait for the mobile optician. Four weeks for the new glasses. That's six weeks she couldn't read properly. And just because the cartel brigade decided amoungst themselves to make things difficult.

Cherish999

Optomrich wrote: »

Also don't be to quick in assuming that Specsavers did get it wrong and lied to you as quite often Opticians will assign the blame on each other just to save face. So it could be just as easy for D&A to say it was them when it fact it was themselves. I have worked in optics for many years so speak from experience.

Hope it all works out for you though.

Specsavers got it wrong or she dont know how to read the machine, which i think is highly unlikely. Its a fact that i need a 4 cyl and whats in the glasses is a 3.50.

Another specsavers assistant doubled checked when i had the letter of D&A and agreed with what was written. Hence i got the refund, with less quibble.

Cherish999

Optomrich wrote: »

As far as the lazy eye goes. It would all depend on what you class as a lazy eye. If your eye lazy eye does not have a good level of vision then the chances of the PD being wrong affecting you would be unlikely, as both eyes have to work together for this to have an affect.

Hope it all works out for you though.

The eye not that lazy, as it was fixed when i was a child. The PD is wrong, as it differs to my old glasses, again a very simple machine check.

You dont happen to work for specsavers do you? Even 1mm out affects me, its the difference between seeing some writing and a blur.

Optomrich

Cherish999 wrote: »

The eye not that lazy, as it was fixed when i was a child. The PD is wrong, as it differs to my old glasses, again a very simple machine check.

You dont happen to work for specsavers do you? Even 1mm out affects me, its the difference between seeing some writing and a blur.

Actually I don't work for Specsavers, I have in the past, I now work for myself. It was only a thought having read your problems!!

Optomrich

Laz123 wrote: »

I hope you can answer this query. Why do opticions insist that a script older than two years is void? That is us punters are forced to undergo another eye test every two years!

Answer: because it is a cartel and another way of making money. It seems all opticians have banded together to come up with this fiasco. Please don't condescend and tell me it's because you're all so very concerned about us having regular checks for the health of our eyes. This silly rule is not law, but it seems to have been decided only by opticians.

I doubt very much if someone has contracted glaucoma as a result of not having their eyes tested every two years. Maybe after eight years but not two years.

Gluacoma is considered to be a very hard disease to discover as there are rarely any symptoms unless it is acute in which case you would most definitly know about it. Due to its hard nature to discover the best way is to moniter a patients pressure and visual fields regularly, every two years if know family history and every one year for those with.

As for going blind, i've seen people lose their site within a year or two because they have not come back for another test despite being told that their pressure is slightly raised. So don't be so quick to decide. I'm not saying all opticians are good, there always a bad apple. But the people who's site has been saved would be quick to argue.

As for other diseases. Diabetes, Brain Tumors are generally all discover in the eye first.

Optomrich

Laz123 wrote: »

I hope you can answer this query. Why do opticions insist that a script older than two years is void? That is us punters are forced to undergo another eye test every two years!

I happen to work in Scotland and all Sight Tests are free for everyone every two years or less if required. So it's nothing to do with making a bit of extra cash. If you don't want your test every two years you don't have to. But if its about the cost then I suggest that you write to the NHS and see if they are willing to change the policy!

As for your mother, you are quite correct, in exceptional circumstances, either a DO or Optom can decide to redo glasses using an old prescription. However it is at there own risk and should there be a problem that DO or Optom will need good justification or they risk facing a fitness to practice and worst case scenario being struck of the register and out of a job.

nedmundo

Laz123 wrote: »

I hope you can answer this query. Why do opticions insist that a script older than two years is void? This silly rule is not law, but it seems to have been decided only by opticians.

I doubt very much if someone has contracted glaucoma as a result of not having their eyes tested every two years. Maybe after eight years but not two years.

Do you care to back this statement up or is this just your own view?

It is against the law to make spectacles up to a prescription which is more than 2 years old.

If you consider the fact that providing the eye exam costs far more than the NHS or patient pays for it, then logically the Opticians would have taken the easy option of just dispensing the glasses rather than providing a loss making service.

Perhaps it's reassuring that thay would rather turn away business than break the law and risk losing their right to practice for the sake of a couple of extra sales.

Having said that, there are exceptional circumstances where a registered Optician may dispense spectacles to an older prescription. If they weren't prepared to do that or repair your mothers specs, I'm sure another practice would be happy to oblige.

Glaucoma is an eye disease which develops and sometimes only needs a couple of years to significantly affect vision - it's not a contagious disease and affects both those that have their eyes tested and those that don't. The difference is, those that have regular eye exams will in theory have the condition detected and treated, before it progresses to irreversible damage to sight. Those that don't, only pitch up when they are aware of a problem and by then it's far too late.

Perhaps you need to further your understanding of Opticians, what they do and why before making such ill-informed comments.