Please help me Contract help

mobilejunkie

Bit like the cashback cheques which "always" arrive within 14 days (remember THAT one!?) but, in fact, take more like 60.

Mobiles.co.uk_company_representative

Yes, I said they always arrive within 14 days. I certainly didn't update the site to reflect the time cheques can take to be printed and posted once claims are approved so that customers would have a better idea of the timescale, and then I definitely wasn't accused of varying our T&Cs by you as a result.

If you're going to be this abusive and unhelpful perhaps you could come up with some new themes? I liked the mocking of the swine flu outbreak we had though, stay classy.

Regards,

Silk

Mobiles.co.uk_company_representative wrote: »

Yes, I said they always arrive within 14 days. I certainly didn't update the site to reflect the time cheques can take to be printed and posted

Like when you said to me "the Cheques been sent" and it took 35 days to get to me from when you said that ....is that what your talking about.
For some reason you think that asking for a cheque to be raised from the CPW accounts dept means the cheques been sent :rotfl:
Its not quite the same thing is it

Originally Posted by Mobiles.co.uk company representative
If you're going to be this abusive and unhelpful perhaps you could come up with some new themes? I liked the mocking of the swine flu outbreak we had though, stay classy

It's funny you should bring up the Swine flu excuse you used that for a couple of months didn't you .....I remember being on the phone to Jack and him telling me your building was contaminated and everyone was going round with masks on :rotfl:
I hope you informed the W.H.O.

mobilejunkie

Well, must give the guy a break. He never did understand the meaning of the most basic of words. He reckons "sent" is a perfectly acceptable substitute for what actually happens (according to him afterwards when challenged) for being passed to another department for "processing" before being transferred for printing somewhere else - which apparently he now agrees takes weeks rather than days. He also didn't recognise the words originally in their own t&c, then changed them and (to cap it all!) then blatantly claimed they never EVER existed on their site. Of course, if he DOES understand words then that leaves the other alternative - but there has been ample evidence for that too from him. I really hope he continues to "help" and bully his growing number of critics because it is another warning to potential customers to avoid this dishonest company.

CardboardDave

Hi every one thanks for the replys and help. Im sorry i have not been back to reply and update my post as im off my feet busy with work thankfully.

Im just going to update but its goging to take a while as i need to copy and paste my recived emails for ben.

Im doing it on a public forum because i feel the more people know what type of service you recive from mobiles.co.uk the more informed of a dessision they can make as consumers.
I for one know if i had read a similar story prior to using mobiles.co.uk i would have gone else where with my hard earned.

Mobiles.co.uk what every the outcome of this. Ie you force me to take this contract* details to follow*

Its gong to cost you more than any £600 it costs me

dolphinstwins

Kinda Glad I didn't do what you have done - I was in a quandary as to run the risk and try and email a cancellation knowing that 4days later I'd not even gotten contact re order update or wait and see.

Might be worthwhile nipping into a CPW store explaining the situation and see if they're able to help in anyway, possibly not but you never know you may get someone who is helpful and willing to help

@ Silk & Mobiles .co.uk Ben - duuuuuudes, I swear you two must be married or something to pull off the arguments you have!
I mean - Bbrrrrrrr - FEEEL the love..
:rotfl:
(Please take that with the humour its intended :cool:)

Silk

dolphinstwins wrote: »

@ Silk & Mobiles .co.uk Ben - duuuuuudes, I swear you two must be married or something to pull off the arguments you have!
I mean - Bbrrrrrrr - FEEEL the love..
:rotfl:
(Please take that with the humour its intended :cool:)

:rotfl::rotfl::rotfl:

No probs Dolphins
If you want to see where our relationship started you have to read this thread ...if you've got a spare half hour that is

http://forums.moneysavingexpert.com/showthread.html?t=1848579

RevTheory

dolphinstwins wrote: »

Kinda Glad I didn't do what you have done - I was in a quandary as to run the risk and try and email a cancellation knowing that 4days later I'd not even gotten contact re order update or wait and see.

Might be worthwhile nipping into a CPW store explaining the situation and see if they're able to help in anyway, possibly not but you never know you may get someone who is helpful and willing to help

@ Silk & Mobiles .co.uk Ben - duuuuuudes, I swear you two must be married or something to pull off the arguments you have!
I mean - Bbrrrrrrr - FEEEL the love..
:rotfl:
(Please take that with the humour its intended :cool:)

A CPW store cant do anything because its mobiles deal, even though we use the same system, we cant return there items. the store would only say contact mobiles

CardboardDave

Its taking me a while to collate all the info tonight. Mainly because im so tied the can where you cant sleep and my brain is not firing on all cylinders.

The phone arrived on Thursday 14th ie yeaterday while i was at work and was signed for by a family member.

As soon as i got back from work i sent an email to the returns department.
Thu, 14 Jan 2010 19:44 allocated ticket number 828163

Recive reply from returns at mobiles
Fri, 15 Jan 2010 17:33

YES THAT IS HALF PAST FIVE PM
please read below with this in mind

CardboardDave

Hello,

Thank you for your recent email to our Returns department. I have set up a return for cancellation for you, please follow the instructions below.

We can confirm your returns number is 198813987

We request that you send this package back to our warehouse via Royal Mail Special Delivery by Saturday 16/01/10. I apologise for the short time frame however if the warehouse does not receive the handset by the 14th day the network will not disconnect. We are currently on day 11, Monday will be day 14.

If the goods are not sent back to our warehouse within the required time period and the disconnection fails due to lateness then you will be held liable for the contract as you have been informed of the time frame for return.

All equipment included in the package, which may include a free gift, needs to be sent back to our warehouse in the original packaging.

When sending this package back please include the following:

Invoice – Showing name and address
Returns number
All accessories which came with the handset
Free gift (if there is one on the order)
All goods need to be in original packaging.

Once the warehouse receives this package back within the 14 day cancellation time frame the contract will be sent for disconnection with the network. This can take 3-5 working days to be authorised.

We request that you contact Talk Me Though It TMTI Gadget phone support on 0870 429 6091 and Phone Care Insurance on 0870 111 7002 to notify them that you are cancelling the order and contract.

The returns address is:

CPW Online Returns
Bilston Road
Wednesbury
WS10 7JN


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Kimberly Drinkwater
Returns Advisor
Tel: 01923 804 444 (Option 5)