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MONEY MORAL DILEMMA: Should Monica and Chandler not pay their wedding planner?

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Here's this week's hypothetical situation for you to cogitate on:
Should Monica and Chandler not pay their wedding planner?
Monica and Chandler have hired a wedding planner for the lump sum of £800. But their wedding day is a series of disasters, with the wrong flowers being delivered, the cake being late and the food being served cold. Monica & Chandler decide not to pay the planner as it's her fault. She says a job's a job and she's owed the money as she could've gone with another client.
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Make them pay.
.
I wouldnt pay anyone else if they failed to complete the job.
Current mortgage (March 2011): £98,563
Update (Jan 2014): £89,639
Mortgage free day: Jan 2034
It depends on what the wedding planner was contracted to do.