Conveyancing Warehouse - Roberts Solicitors

sunreporter

Has anyone out there used the Conveyancing Warehouse, otherwise known as Roberts Solicitors, based in Macclesfield. I have engaged them for conveyancing on the sale and purchase of property that is almost at completion. It has been abit of an epic, though not as bad as some experiences I have read on this forum. We have not completed yet and have no idea what the final bill will look like. I have had to obtain most documents for planning consents etc myself because they were delaying matters with slow action and excuses. Chancel Indemnity, Covenents that are 30 years old and extensions built in the 1980's have been the holding points. My buyer and seller are running out of patience and I have considered a formal complaint. Anyone else got any advice?

sunreporter

I have just found the other threads regarding Conveyancing Warehouse. Mostly positive feedback. I have found them to be a bit slow and a few mistakes have been made. Perhaps I expect too much. Still waiting for exchange and no completion date in place despite the efforts of all parties involved.

not_loaded

It’s so difficult to judge really. From what you say there were various important issues that needed to be dealt with.

You get good and bad online and on the High Street. The online conveyancers at least focus fully on the one area of business.

Do you consider they got everything handed to them ‘on a plate’ and then they just wasted the opportunity? Often, looking at MSE posts here, it seems to be six of one, half a dozen of the other most of the time.

seabright

jase_31 wrote: »

It was only when I had to chase to find out what the delay was that I discovered they has asked the seller questions, despite telling them to drop the enquiry them continued, and charged an extra £150 for the privilege.

If you were buying with a mortgage they will probably have been acting for your lender too and would have been obliged to ask questions on any points they considered needed clearing up.

That said, I have never dealt with a purchase (I am a property lawyer) where I didn't need to ask questions of the seller's solicitors. Lots of them, usually. I'd be very, very suspect of any lawyer who:

a) thinks you can buy a property without asking any additional questions
b) charges you for the priviledge of asking them!

I have heard it all now!

Richard_Webster

a) thinks you can buy a property without asking any additional questions
b) charges you for the priviledge of asking them!

I have heard it all now!

What about the "professional indemnity contribution"?

This is code for "our professional negligence premium has skyrocketed because we have had so many negligence claims against us so we are charging each client extra...." Some firms do make this charge!

jase_31

seabright wrote: »

If you were buying with a mortgage they will probably have been acting for your lender too and would have been obliged to ask questions on any points they considered needed clearing up.!

Cash purchase, no mortgage involved.

Put it this way, im looking at another purchased at the moment, and not considering Roberts.

palu

Conveyancing Warehouse - Roberts Solicitors avoid them. Don't try to save few bucks. I did try and they were horrible.

timmyt

always use a local solicitor or legal executive...no one else

palu

sunreporter - I am also thinking of doing a formal complaint. I will write to law society. I will also post my experience (which I am writing currently) on all possible forum I see mention of Conveyancing Warehouse - Roberts Solicitors. If you find other way of complaining then let me know.
I am surprised that people have actually given them good feedback and they are doing business.

I am dissappointed that my first house purchase (which is always special) is actually associated with such Terrible company.

Richard_Webster

Hi Wayne,

Used them for a purchase (and an unrelated sale last year). Big one to watch for is the additional fee for making enquiries. The moment they ask a question to the other solicitor the additional fees kick in and their fee more or less double.

Is this right? If so,how in all conscience can you justify this kind of thing?

geoffky

Richard_Webster wrote: »

Hi Wayne,



Is this right? If so,how in all conscience can you justify this kind of thing?

Because they and all the other bucket shops hide behind small print and are not upfront about the total fees involved as you find out when the final bill lands in your lap.:)