problems with 3 pay as you go any help please

melmar_2

Sorry i cant go through all previous posts cant afford to,i cancelled my broadband package with 3 and joined Sky (got a great deal with Hd tv phone and broadband),only to find sky will not connect phone and broadband well over a month after tv installation,so have put 3 dongle to use on pay as you go paid £25 allready and hardly any use out of it sent numerous complaints to 3 but no response.Has anybody any advice or used 3 payg before because we cannot afford to keep this up,can somebody please help at wits end with 3 at minute,thank you in advance
melmar

melmar_2

Update,took me a couple of minutes to post above cost me £2.36 surely rhis cannot be right

web_ferret

You need to activate a broadband top up.
Its £2 a Meg otherwise.
Got to https://www.three.co.uk and my account - This is free from your dongle
Then add a broadband top up
£10 for 30 days 1 Gig
£15 for 30 days 3 Gig

This will solve your problem.

melmar_2

Thanks webferret did this added £15 with a voucher that went through at alarming rate and had to add £10 on card that is going through fast as well plus original £10 from shop,not sure what i am doing wrong but i cant keep this up,still waiting for 3 to reply any more advice would be greatly appreciated,thank you

web_ferret

https://www.three.co.uk is free from your dongle.
Log onto your account

Go to Account details and see what plan you are on - You need to be on a broadband tariff.

You need to convert your top up voucher to a broadband add on.

Go to my account and then buy add on for broadband.

then check balance and spend in my account. It can sometimes take a few minutes to activate. Do not surf the net until you have this.

Mobile Broadband:Customer Services. From your 3 mobile 500 (free) From any other phone 0843 373 0500

melmar_2

Thanks web ferret,went into my account and used buy add on for mobile broadband got 150 mb free and £11 left in account this time yesterday had £12 and 120 mb free checked my email account(waiting for a reply from 3) checked my ebay account and came on MSE all in all was on less than an hour,checked my account this morning £7 and a few pence left,this cannot be right i shouldnt have to be begging for help on here,3 should make it clear what to do.
Web ferret now i have used mobile broadband add on will i be able to go for longer or am i still missing something and thank you so much for your help i really appreciate it(the other half is going to kill me when they find out how much has been spent already)thank you gain and look forward to your reply.
melmar

LeeSouthEast

Turn off Windows Update while you're on a dongle. This will eat it at a great rate otherwise....

web_ferret

Something still not right.
You dongle/account is not using your broadband add on.

What I *think* just happened is:
When you topped up you got 150mb data.
Your surfing used this up first but then instead of the data going to yout 1GB allowance, it stared eating your credit at £2 a Meg or whatever ripp off rate it is.
Log back onto three.co.uk (this is free)
And look at your data usage - See if you have used your 1GB (unlikely).
Did you computer download windows updates and/or antivirus updates in the background and eat up all your credit? Unlikely as even a big update would only be 100Meg.

I'd telephone three - even on their expensive number its still cheaper thanwhat it is costing you to check your emails and this forum.
Good luck.

melmar_2

THank you for your help,went to the shop to sort out they were not very good to be honest but gave m e a direct phone number to talk to some one they have sorted my account out and credited it with 3072mb to use so hopefully that will get me through.
thank you again really appreciate it.

web_ferret

Good result in the end then.

Did they say what the problem was?

andyt8

Good advice from Leesoutheast to turn of windows update (and any antivirus database updates etc and make sure BBC iplayer is not running in background) they will eat up loads of bandwidth.

I use my three S2 mobile phone tethered to my netbook via usb and on payg but only spend pennies on doing email as long as nothing is running in the background.