Three just rung my DAD !

LeeSouthEast

I think you'll find their inability to follow simple contact instructions is the minor issue, here. The rather huge breach of the Data Protection Act is the more worrying aspect.

Anon

I am probably missing something, but they have somehow randomly selected Mr A Smith of 3 Ashton Road as the father of Mr B Smith of Letsbe Avenue? It seems unlikely.

At some point, somewhere in the system, the alternative phone number (Mr A Smith) must have been entered on the system, otherwise I doubt that Three or any other company could trace this (though perhaps running a credit check and looking for a Linked Address, though that seems again unlikely?).

Anon

Jon_01

When I worked on the helpline of a network (NOT 3), we were told never to email or leave voice mail as we could only speak to the acc holder (under DPA) and we would have no control over who listened to the vm or read the email.
I'm not offering that as an excuse for 3 (the last thing I'd ever do!).

Torby

cornholio wrote: »

i also sent 3 an email inquiry asking about retention offers and asked them to email me .......

dont they read the emails, or cant they make offers by email ??

if they make an offer via email, you have it in writing, if they make you a verbal offer and accept, then it turns out that you didn't get what you were promised, they're perfectly entitled to say you are a liar and that was NOT what was offered, then if you want to pursue it further....surprise of ALL the calls they log for "training purposes", that's the one they can't find on the system or provide a transcript for you.

3.... liars, cheats and scumbags...I don't have a problem stating that either after they called my wife a liar....and I know what she had said!

robt_2

Anon wrote: »

I am probably missing something, but they have somehow randomly selected Mr A Smith of 3 Ashton Road as the father of Mr B Smith of Letsbe Avenue? It seems unlikely.

At some point, somewhere in the system, the alternative phone number (Mr A Smith) must have been entered on the system, otherwise I doubt that Three or any other company could trace this (though perhaps running a credit check and looking for a Linked Address, though that seems again unlikely?).

Anon

Totally agree. It is possible that the OP has rung customer services from the fathers house before and Three have got the number listed as an alternative number.

They have almost certainly not got it from the 3sync service which is most probably outsourced to another company (but branded Three) anyway.

Intasun32

@Leesoutheast,

Make a complaint to The Information Commisioners Office (The ICO), going by your post they are in breach of the DPA.

Worth a try.

:beer:

dolphinstwins

Jon 1 has a point with regards to Dpa & security issues regarding leaving detailed voice mails & e-mails which can be intercepted by anyone
Appreciate that your instruction was 'please reply by mail' but even a quick - awefully sorry but we need to discuss X. Y & Z issue via phone due to security blagh blagh would've been nice

As for how they got your dads number, someone posted a thought that you may have called from your dads number - this is quite possible as (and not mobile related) my car broke down at my grans, I called my breakdown service - they took my grans number so they could call me when they were on their way - They categorically confirmed this was only for the call to say they were on their way!
Few months later I break down again (damn Fiats - don't have it now tho!) and who do they call - My gran! dozy muppets.
Some companies (and I've worked for one) have on their phone turrets a screen that displays the callers number - if they don't have it or an alternative one on the system they add it!

Again not trying to make excuses - I'd be very inclined to find out how they got that number and whether its on your personal billing account in their system - but if you're not happy you should raise a complaint for sure. (If you have online access - could you check 'your details / how they can contact you' option?

DarkConvict

Good thought dolphinstwins, DPA would however stipulate that if permission was not given to hold that data then they should not add it. In such cases the customer service agent could mention the number they called from was not on their system as a point of contact, and ask if they could add it.

Have you considered ringing consumer direct, they are the customer facing side of trading standards, but they may likely know in more detail good reasons for your complaints, a quick 10 minute phone call to their local landline number might be very worthwhile.