Seven marketing ltd

Bob_Bob_3

Hi all,


This is the first time I've just the site so forgive me if I am covering a topic previously discussed.

Unfortunately the above named Company contacted me asking if I had been mis-sold PPI etc. I was cautious at first but everything seemed to check out. Much play was made, by them, of being Ministry of Justice registered etc.

To cut a very long story short, I paid £350 for myself and my girlfriend’s card agreements to be looked at and I was assured that any potential claim would be highlighted within 21 days.

Not surprisingly this came and went and after numerous chaser phone calls I received a package from Seven Marketing indicating that they 'had a new process' and asked if I would sign and return documents headed 'Legal Redress'.

On inspection these were blanket 'terms and conditions' that entitled Legal Redress to 30% of any recoverable amount and furthermore that a minimum of £10 per card reviewed would have to be paid and in any event £100 (+VAT) would be charged as a minimum per claim.

I was obviously very unhappy by what I read and contacted Seven Marketing, who tried to fob me off with, what seemed like, a pre rehearsed script. I informed them that I had paid them £350 to review the cards and this was going to be repeated by Legal Redress???? Why had I paid them £350?! I advised that I felt mislead by what they had sold me as it was never made clear that they would pass on the claim to essentially a 3rd Party and further that more money would be due, despite them assuring me that £350 was all I was to pay and you would get a refund of that eventually should there not be a valid claim.

After numerous failed attempts to seek repayment from the company I had no alternative but to issue a disputed transaction with HSBC.

It now appears that Seven Marketing have now disappeared as my letter to them has been returned and the phone number I had for them (01792656750) now rings out.

Has anyone had similar experience with them and or do you have any contact details for them?

I would urge anyone to stay well clear of them should they contact you. I hope to get the £350 back from the bank eventually but the amount of stress and anger this has generated is just not on!

Be warned people.

Thanks for any help.

marshallka

Bob_Bob wrote: »

Hi all,


This is the first time I've just the site so forgive me if I am covering a topic previously discussed.

Unfortunately the above named Company contacted me asking if I had been mis-sold PPI etc. I was cautious at first but everything seemed to check out. Much play was made, by them, of being Ministry of Justice registered etc.

To cut a very long story short, I paid £350 for myself and my girlfriend’s card agreements to be looked at and I was assured that any potential claim would be highlighted within 21 days.

Not surprisingly this came and went and after numerous chaser phone calls I received a package from Seven Marketing indicating that they 'had a new process' and asked if I would sign and return documents headed 'Legal Redress'.

On inspection these were blanket 'terms and conditions' that entitled Legal Redress to 30% of any recoverable amount and furthermore that a minimum of £10 per card reviewed would have to be paid and in any event £100 (+VAT) would be charged as a minimum per claim.

I was obviously very unhappy by what I read and contacted Seven Marketing, who tried to fob me off with, what seemed like, a pre rehearsed script. I informed them that I had paid them £350 to review the cards and this was going to be repeated by Legal Redress???? Why had I paid them £350?! I advised that I felt mislead by what they had sold me as it was never made clear that they would pass on the claim to essentially a 3rd Party and further that more money would be due, despite them assuring me that £350 was all I was to pay and you would get a refund of that eventually should there not be a valid claim.

After numerous failed attempts to seek repayment from the company I had no alternative but to issue a disputed transaction with HSBC.

It now appears that Seven Marketing have now disappeared as my letter to them has been returned and the phone number I had for them (01792656750) now rings out.

Has anyone had similar experience with them and or do you have any contact details for them?

I would urge anyone to stay well clear of them should they contact you. I hope to get the £350 back from the bank eventually but the amount of stress and anger this has generated is just not on!

Be warned people.

Thanks for any help.

Hi, another scam company then. I must admit I am sick of reading how they get away with scams like this.
They are still listed on companies house as active if their address is Swansea.

They are still on MOJ site too and have not been suspended or anything so maybe MOJ can help with this one.

https://www.claimsregulation.gov.uk/search.aspx

di3004

Bob_Bob wrote: »

Hi all,


This is the first time I've just the site so forgive me if I am covering a topic previously discussed.

Unfortunately the above named Company contacted me asking if I had been mis-sold PPI etc. I was cautious at first but everything seemed to check out. Much play was made, by them, of being Ministry of Justice registered etc.

To cut a very long story short, I paid £350 for myself and my girlfriend’s card agreements to be looked at and I was assured that any potential claim would be highlighted within 21 days.

Not surprisingly this came and went and after numerous chaser phone calls I received a package from Seven Marketing indicating that they 'had a new process' and asked if I would sign and return documents headed 'Legal Redress'.

On inspection these were blanket 'terms and conditions' that entitled Legal Redress to 30% of any recoverable amount and furthermore that a minimum of £10 per card reviewed would have to be paid and in any event £100 (+VAT) would be charged as a minimum per claim.

I was obviously very unhappy by what I read and contacted Seven Marketing, who tried to fob me off with, what seemed like, a pre rehearsed script. I informed them that I had paid them £350 to review the cards and this was going to be repeated by Legal Redress???? Why had I paid them £350?! I advised that I felt mislead by what they had sold me as it was never made clear that they would pass on the claim to essentially a 3rd Party and further that more money would be due, despite them assuring me that £350 was all I was to pay and you would get a refund of that eventually should there not be a valid claim.

After numerous failed attempts to seek repayment from the company I had no alternative but to issue a disputed transaction with HSBC.

It now appears that Seven Marketing have now disappeared as my letter to them has been returned and the phone number I had for them (01792656750) now rings out.

Has anyone had similar experience with them and or do you have any contact details for them?

I would urge anyone to stay well clear of them should they contact you. I hope to get the £350 back from the bank eventually but the amount of stress and anger this has generated is just not on!

Be warned people.

Thanks for any help.

Hi there and welcome.;)

Blimey so sorry to hear this, this is real bad.

Have you now complained about these to the MOJ?

Also thanks for posting this up so others can be aware of these and other claims company alike, this is much appreciated, cheers.

Jkp_2

Hi,

We have been also caught out by 7 Marketing, however they have manged to take £700 from us, under (very convincing) false pretensis. When trying to contact them, the phone number we have also just rings out.

Funnily enough we got another phone call from them today saying that they could help us with any debt we have, and how great they are. But after stating they already have a case of ours that we are trying to resolve, the phone went dead....... they somehow don't seem legit to me!!!

We originally paid by credit card, so does this mean we may be able to get our money back? I've never had to use the credit card for claims before, so if anyone could let me know the process I would be grateful.

A word of warning to anyone who may have been contacted by 7 Marketing, avoid at all costs!!

Thanks for any help

marshallka

Jkp wrote: »

Hi,

We have been also caught out by 7 Marketing, however they have manged to take £700 from us, under (very convincing) false pretensis. When trying to contact them, the phone number we have also just rings out.

Funnily enough we got another phone call from them today saying that they could help us with any debt we have, and how great they are. But after stating they already have a case of ours that we are trying to resolve, the phone went dead....... they somehow don't seem legit to me!!!

We originally paid by credit card, so does this mean we may be able to get our money back? I've never had to use the credit card for claims before, so if anyone could let me know the process I would be grateful.

A word of warning to anyone who may have been contacted by 7 Marketing, avoid at all costs!!

Thanks for any help

I would certainly try to get it back if you feel conned by them and have paid by Credit Card. I would contact your card provider perhaps and ask them and also don't forget to make a complaint in writing or email to MOJ. The more people that do this, the better chance of closing companies down.

jmurphy84

Firstly excuse the long winded post:-

Way back in August 2009, I was "cold called" by Consumer Advice UK (a subsidiary of Seven Marketing) representative and they similarly claimed that they could claim back £1000s on my behalf for PPI. I mentioned that I'd been missold PPI and agreed to have them claim it back for me. Again they mentioned to me it would cost an initial £199 for the claim to be proceeded with but they told me this was "no win no fee", so I paid the initial amount for the pack in two lump sums. £100 in September and the remaining £99 in October. I asked them how long it would take to process a claim and they said approximately 8 - 16 weeks so I thought fine.

To add an additional note I just remember that they called me first and told me about their website and the CRM no# which is how they conned me into thinking they were a legitimate business, using that to gain my trust. I rang them back after I'd checked them out on the internet (I couldn't find anything about Consumer Advice UK but I DID find something about Seven Marketing but I only just searched that now which is how I got here) it seems that they change names every so often so that enough people don't clue up on it first. They probably do this so they can make a quick buck then move on.

To check the legitimacy of this company I used the Claims Management Regulation no# on the Authorised Business Search directory. Their website states this...

Consumer Advice UK (infoatconsumeradviceukdotcom) is regulated by the Ministry of Justice in respect of regulated claims management activities (CRM11995); its registration is recorded on the website wwwdotclaimsregulationdotgovdotuk

I thought okay they must be legitimate then.

So far so good right? On the 7th September I received a letter requesting that I return copies of my credit card / loan / bank statements that I think I can claim PPI, bank charges for which I did. I phoned them up later that week and spoke with a representative, bearing in mind I had to wait 20 minutes at a time to actually speak with someone. When I finally got through I spoke with a female (I forget her name) representative who asked me that I needed to pay £15 for credit card statements and £15 for bank statements, again which I did.

Approximately mid-October I received a claim information pack from them filled in by a representative with the information I'd provided them in our conversations. I then sent it back via their pre-paid envelope signed and sealed in the appropriate places. I noted that their was a 14-day cooling off period following the return of the forms, but I continued anyway. I'd like to add that the forms were appaulingly badly produced and very unprofessional - that should have rung alarm bells (which it did - but I didn't listen as I prefer not to always think the worst). I returned these forms promptly within days.

After not having received anything from them I called them a couple of weeks later. Again I spoke with a female representative first who then pointed me to the advisor I was dealing with he was male "Philip" I believe he was called. I usually write names and stuff on a pad at work and I'm a bit of a stiffler for keeping things for months and months so I'll probably be able to get his full name and maybe even the approximate date.

Anyway, the advisor then explained I would be entitled to a total of approximately £1,400 back from my loans / credit cards. I thought great, but then he said that they would take 30% of that! (alarm bells still should have rung at this point) but then he said if I paid them £100 then I could claim the full amount back and they would take no more so I agreed to that. As part of our discussion the gentlemen also claimed that that they could write off my Barclaycard in full because Barclays shred their agreements and so are not legally binding, to back this up he also told me that one of the managers used to work at Barclays and had brought this information with him (again alarm bells should ring here). I said to him "well I can't afford the £100 just right now" he said "have you got any credit on your Barclaycard". I had, so he mentioned why not pay £100 on your Barclaycard and it'll get written off. So I thought okay I'll do that (yes it gets better). So far I've paid £199 + £100 + £30 a total of £329 on top of the debt I was claiming back, for as far as I'm concerned poor customer service and a couple of paper forms that were also badly produced. I was advised at this point that it would be 6 weeks before I could expect a reply from the bank / credit companies / loan companies, so I sat and waited.

I then gave them a call late Nov 2009 to find out if they had received anything back from them because I hadn't, they said they hadn't. The representative (male this time) told me that they would send out a letter to the banks etc. to give them 28-days notice to reply, however because of the christmas period I should leave it a little longer for them to reply. It was at this point I noticed that their official site (wwwdotconsumeradviceukdotcom) has had it's account suspended and it's been like this since for months. Okay so alarm bells definitely ringing now.

I wait until after the 28-day period and wait a bit longer until Monday Jan 11th to give them a call to find out to my dismay that I have the following message on my answerphone...

Thank you for calling Consumer Advice UK. A trading style of Seven Marketing. Due to adverse weather conditions our offices are temporarily closed. If you have access to email, please email us your query to us at customerserviceatconsumeradvicedotinfo and we will get back to you within 48 hours of our return. We would like to apologise for any inconvenience this may cause.

I've now been trying all week and still the same. I also sent an email query requesting that they provide me with an update as to my claim or refund everything I paid them. So far I've had no contact from them and I'll be honest I don't expect any. As far as I'm concerned the contract is now null and void and I deserve a full refund.

I have copies of all correspondence apart from the original forms that I sent back to them. I have a record that I paid them the amounts I did too or can at the very least get hold of them.

Thank god for this forum before I paid them any more. It seems this scam company has only been doing this a lot over the past year. What I'm seriously concerned about is why the Ministry of Justice have this company on their authorised company list.

I'll be forwarding a complaint to the MOJ, pointing to this forum and the numerous people here clearly annoyed with the way they've been treated. I would like to also add that I've had to make ALL of the contacting so far and haven't once been called / mailed / emailed apart from in response to my calls.

They provide zero evidence for anything they do. They said they would forward copies of letters they sent to banks etc. but they never have.

Now I feel like a completely misled and angry at myself for letting myself be conned by this scam. If you get a call from these guys steer well clear - these people shouldn't be allowed to get away with this.

jmurphy84

I just realised I sent the following email to them on October 15th 2009:-

Dear ConsumerAdviceUK

I posted out my application to you on the 21st September but I've had no response despite the fact that you said you would review my application within 10 working days.

So far since sending back my application I have had 0 response from you by form of correspondence or phone calls. I have called twice to ask about the progress of my application only to be told that it was being dealt with and would be sent back to me soon. 4 weeks afterwards I have heard nothing.

Please get in touch with me to advise me on the progress of my application.

If I don't receive an update from you I will assume that you no longer wish to honour our agreement. In which case I expect a full refund of the £199 paid to you for the financial health check to be refunded.

If no response is received within 7 working days I will be required to use my right to cancel our agreement under the cooling off period agreement in light that there has been no progress and no correspondence received to confirm that you accept my terms.

I do not wish to take this action and I urge you to get in touch with me to resolve this matter and proceed with the financial health check and recovering any costs as agreed. Failure to do so will mean you are declaring our agreement null and void.

I look forward to your response.

Regards,
Mr J Murphy

They got back to me very quickly after that... I suggest everyone keeps correspondence stored to prevent these companies from getting away with it. It pays to be a paper hoarder especially when you're skeptical.

jmurphy84

I'd just like to update. I phoned one of the companies that Consumer Advice UK (Seven Marketing Ltd) have supposedly been in touch with on my behalf. According to them they've never received any correspondence despite the fact that 2 letters should have been sent out. One a month ago to state they had 28-days to respond to the first letter.

I assume now this means my contract is null and void and I can claim any of the fees back?! They've clearly broken the contract I have with them now. I intend to go straight to MOJ if they don't pay up.

Has anyone had any success with this fraudulent company yet?

marshallka

jmurphy84 wrote: »

I'd just like to update. I phoned one of the companies that Consumer Advice UK (Seven Marketing Ltd) have supposedly been in touch with on my behalf. According to them they've never received any correspondence despite the fact that 2 letters should have been sent out. One a month ago to state they had 28-days to respond to the first letter.

I assume now this means my contract is null and void and I can claim any of the fees back?! They've clearly broken the contract I have with them now. I intend to go straight to MOJ if they don't pay up.

Has anyone had any success with this fraudulent company yet?

You really need to write to them and first go through their complaints procedure in the correct way and also make a complaint to MOJ. If they have broken the contract and you have proof then yes, I would say you are due your money back.

Good luck and keep us posted.

jmurphy84

Thanks Marshall, that's what the Ministry of Justice advised me when I called them back. They were really helpful actually.

This is a copy of the letter that I've sent to Consumer Advice UK regarding my complaint.

Dear Consumer Advice UK
Re: Complaint – Handling of the account of Mr J Murphy


I am writing to you to register a complaint regarding your handling of my financial review and PPI claim. My complaint refers specifically to the following issues; I’ve…

Ø Not received any of the correspondence sent to creditors despite the fact that salespersons promised to send these to me in phone calls.
Ø Not received a breakdown of the financial health check along with details of how much you believe I am entitled to claim and why
Ø Been unable to get in contact with you via email or phone for the past 2 weeks despite the claims that your office is closed due to adverse weather conditions.
Ø Asked one of the creditors if they have received correspondence from you but they claim that they haven’t.

Please provide an explanation as to the reasons for the above failures in service, a photocopy of the filled in application form and signed copies of our agreement and evidence of any correspondence you have with the creditors concerned including a detailed breakdown of the financial Health Check. Please also forward a copy of your official complaints procedure.

In accordance with the Ministry of Justice Claims Management Services Regulation Complaints Procedure you are required to acknowledge this complaint within 5 days, providing an explanation as to when you believe you can provide an adequate response to the complaint up to a maximum of 6 weeks from the date of this letter.

I look forward to your response.

Yours sincerely,
Mr Murphy

Hopefully someone else can find this letter useful. It's quite hardline and specifies exactly how long they have to respond and what I expect as an adequate response. I don't have a problem with Claims companies per se, but if they're going to act on my behalf they better know a) I want to know EXACTLY what they're doing, when and what they're saying on my behalf and b) I mean business.

You're paying them the £199 fee for a service after all and if they can't even give you that then you have every right to be angry and claim all your money back. If I find out at all that they've not done what I've asked them I'll be requesting a full refund and claiming that they haven't honoured our agreement.

clamour_kid

Phone is now dead, can't even get through to them. I think they knew they were going out of business and were trying to get as much money as they could.