Hmv ipod touch faulty

brettcta

yea, if you have an apple store near you, go there. they're fantastique when it comes to repairing/replacing their products.

i had a problem with my iphone, went in and literally less than 5 minutes i waltzed out with a replacement.

make an appointment for their genius bar at apple.com/uk

4743hudsonj

vyle wrote: »

How long have you had the ipod touch? Everybody loves to instantly recommend the SOGA route, but if your warranty is with Apple, then it's worth contacting apple and reporting the fault with them, because they deal with things very quickly. A friend's ipod which he bought elsewhere went wrong, he walked into the apple shop with it, and left with a replacement in about 5 minutes.

Issuing a stern letter to HMV quoting your legal rights, waiting for a reply and so on will not only take LONGER, but could end up costing your more money than just getting the authorisation code from apple, or taking it to your nearest apple store.

If the Op wants a refund (assuming there is a true fault) then they can only get this from HMV. Beside i fail to see where the OP will incur any costs from this.

dreamypuma

kindofaverage wrote: »

It doesn't play videos on youtube even though I am connected to the internet and can browse etc. Also, I can't play videos on the ipod touch which I have downloaded from my computer.

To be honest the (default) Youtube video app on the Touch and iPhones are crap. I regularly get this issue and know many others that do too. it's just not as slick as on a PC.

I don't think that its the actual machine that are the problem I think it's something to do with the conversion of the file, as the iPods don't support flash.

kindofaverage

Bought this item on sunday just gone. I bought this from an HMV shop and therefore HMV should be refunding me not me going to apple for help etc. There is no apple store near me anyway.

vyle

Bought this item on sunday just gone. I bought this from an HMV shop and therefore HMV should be refunding me not me going to apple for help etc. There is no apple store near me anyway.

Oops I missed that you said sunday. That is a reasonable length of time to get a refund under SOGA.

4743hudsonj wrote: »

If the Op wants a refund (assuming there is a true fault) then they can only get this from HMV. Beside i fail to see where the OP will incur any costs from this.

Like I said, if he were to invoke the Sale of Goods Act against HMV (assuming that he'd bought it longer than a week ago), it could involve sending letters, making phone calls, waiting up to two weeks for replies, chasing them up and so on, all of which costs money, unless you live next door to hmv head office and get free phonecalls to all numbers.

Even then, HMV doesn't HAVE to give a refund, they can repair, replace OR refund.

HMV's policy is for the customer to contact apple for a returns number before they repair or replace.

Either it's one phone call or a number of phone calls, all of which will likely have the same effect.

But it's moot point, so long as OP has words with HMV sharpish.

kindofaverage

UPDATE

Returned to HMV and spoke to a different person after quoting SOGA - no problems and got our refund. A result !!!

4743hudsonj

vyle wrote: »

Oops I missed that you said sunday. That is a reasonable length of time to get a refund under SOGA.



Like I said, if he were to invoke the Sale of Goods Act against HMV (assuming that he'd bought it longer than a week ago), it could involve sending letters, making phone calls, waiting up to two weeks for replies, chasing them up and so on, all of which costs money, unless you live next door to hmv head office and get free phonecalls to all numbers.

Even then, HMV doesn't HAVE to give a refund, they can repair, replace OR refund.

HMV's policy is for the customer to contact apple for a returns number before they repair or replace.

Either it's one phone call or a number of phone calls, all of which will likely have the same effect.

But it's moot point, so long as OP has words with HMV sharpish.

Not true, read the parts on rejecting goods within a reasonable time. This allows for a full refund. What you are mentioning applies AFTER this "reasonable" period has elapsed and the goods are deemed to be accepted.

As you can see, following my advice, the op got a refund quite easily. HMV know SOGA and know that by law, they mist issue a full refund, no ifs or buts really considering the time elapsed.

vyle

4743hudsonj wrote: »

Not true, read the parts on rejecting goods within a reasonable time. This allows for a full refund. What you are mentioning applies AFTER this "reasonable" period has elapsed and the goods are deemed to be accepted.

As you can see, following my advice, the op got a refund quite easily. HMV know SOGA and know that by law, they mist issue a full refund, no ifs or buts really considering the time elapsed.

Did you read the first two lines of my reply, where I said:

"Oops I missed that you said sunday. That is a reasonable length of time to get a refund under SOGA. "

I was AGREEING...

I then explained what I had meant, should the OP have had the problem AFTER a reasonable length of time.